I stayed with my family in CPB for ten nights following a four day hightlights of Sri Lanka tour. We booked our holiday through Mercury Direct, who I would recommend to anyone as they were very helpful. Having checked trip advisor, I was struck by two things; the number of repeat visitors (which says volumes about a hotel) and the apparent bad behaviour of Russian guests.
During my stay I met many return guests who all appeared to be just as happy as the last time they visited. I also encountered many Russians who I am delighted to say, never bothered myself or any other guest. We stayed during October, the low season and it was clear that the hotel was no where near full. However, this suited us even more as it added to a quiet holiday experience we wanted. Sadly this quietness was interrupted for three days by Sri Lankan holiday guests. If you are planning on staying at CPB I would take note of the following as I have not see it any other review, but you need to know this; Sri Lankan companies reward their employees and familiees of the employees by payihg for them to stay at various hotels for a long weekend. CPB is one such hotel.
On Friday the 12th of October, from 10.30 in the morning I was aware that many Sri Lankan guests were arriving. The only reason I thought this was weired is because much of the Sri Lanka I had seen was blighted with poverty. I then noticed that many of the men were occupying the bar area and drinking from bottles of whiskey- at eleven in the morning! Not even the Russians were doing this and they are a race famed for their love of strong spirits! You cannot buy bottles of spirits at CPB, and the drinks these guests had, had been bought in from elsewhere and were just being decanted and consumed in the bar area. The bar staff tried to stop them doing this, but ultimately they were unable to stop them. They then moved in dribs and drabs to the pool area, where they began very noisy games of volleyball. They also produced their musical instruments- drums galore, and started banging and singing. After lunch, my wife and I went to our room to relax. Despite my annoyance at the behaviour of these guests, I realise that they are just as entitled to enjoy a break as much as I am. And I accept that their idea of relaxing and letting off steam is different to mine. However, where I drew the line was that night. We stayed in room 170. The Sri Lankan males positioned themselves by the lagoon outisde room 172 at 0100 and stayed there drinking whiskey, banging drums and singing/ shouting until 0530. Many guests asked them to be quited and security tried to stop them, but they continued. To be clear, there were around 40 to 50 men drinking whiskey, all drunk and all fighting amongst themselves. They took patio furniture from other rooms, including ours, and broke many of them fighting and doing what ever else they did. They argued with guests who asked them to be quiet. They spent the night banging on the door of one guest who asked them to be quiet and took a nasty dislike to an elderly couple whose patio they used during their soiree, and banged on the door demanding to know why they were complaining about them. The following morning we, along with many other non-indegenous guests complained to the manager. The grounds at CPB are immaculate and maintained to a high standard. Sadly, the area these guests had partied in was ruined, littered with broken whiskey bottles, cigarettes, scorch marks on the ground and broken furniture. This was not cleared up until 1400 on Saturnday afternoon, although I think some of it was left in situ for other members of management to see. The manager, Fernando, was very apologetic and listened to all complaints. It was here that he explained the situation; in the quiet season, of which October is one of the months, the hotels managing company boost their revenue by housing local weekend guests. As I have stated, these guests are the employees and their families of Sri Lankan based companies. Other guests told me, and Fernando confirmed, that the week before, they had done the same. Only that time, they had partied around the pool until 0500 and had broken the pool side furnitire and lights and done some damage to the main restaurant. He stated that he was pooling guest complaints about the behaviour of these guests as he wanted to stop the company entertainging these corportae guests. On the Saturday night, they again located to the same area near our room and began to bang their drums and sing at 0100 hours, though this time their were significantly more security officers on scene and calm was quickly restored.
I am sure that some people reading this will consider it a xenophobic view of local guests. It is not. It is the observation of a working person who was so annoyed by what he saw, that for the first time in his life he was moved inform others of a site that like them, he uses and trusts when booking his holidays.
The management at CPB were very good and apologetic, and were really of top of things on Saturday night. However, the memory of Friday night stayed with me.
Four our trouble, and the trouble of other guests, were treated to a complimentary bottle of wine with dinner. The staff at CPB are very polite, very friendly, very helpful and all in all a credit to a very good hotel. The food is fantastic, the AI package very good (not the best, but VERY good). Had that Friday night not happened, I would recommend the hotel to anyone- it has so many repeat visitors that this in itself speaks volumes. Sadly, for me, so does the behaviour and accommodation of the Sri Lankan coroporate clients.
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, Agoda, Priceline, Orbitz, Booking.com, Travelocity, Hotwire, HotelQuickly and Cheap Tickets so you can book your Club Palm Bay Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hotel Palm Bay
- Resort All Inclusive Palm Bay