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“Awesome Vacation”

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Holiday Inn and Suites Alpensia Pyeongchang Suite
Ranked #3 of 10 Hotels in Pyeongchang-gun
Certificate of Excellence
Kluang, Malaysia
Level Contributor
26 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Awesome Vacation”
Reviewed January 10, 2013

Nice Resort
Great ski slope which will be using for the 2018 Winter Olympic Games.
The hotel gave a discount coupon for the skiing or to enter the water theme park resort near the hotel.
Lots of great restaurant options.
Tourist can take the bus from the hotel to the Seoul city area with the reasonable prices. Book seat at the hotel.
Hotel Staff were really helpful.

Need to take a taxi to go to YongPyong Ski Resort. About 10minutes ride

How To Go – Take a bus from Air Port to Dong Seoul Bus Terminal
1 way KRW 15000 won.

Transportation to reach them is not too difficult, you can take a bus from Dong Seoul bus Station, the bus is going to Gangneun, you should stop at Hoengye bus station (it's about 3 station from Jongpyong), it takes 2 - 2 1/2 hours, the bus fare to Hoengye is 13.800 won, from Hoengye bus station you take taxi to Alpensia , the cost is around 8000 - 10000 won.
and for return you can take shuttle bus to Jamsil or sinchon from Hotel , the cost is 15000 won .

Room Tip: Try to ski here. Even for the 1st timer, it's awesome.
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank affarrell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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215 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Thai first
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English first
Kuala Lumpur, Malaysia
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed January 9, 2013

We stayed in this hotel for 2 nights. We are 2 adults and one 8 year old child. Checking in was trouble free as we are following a group tour and the agent has taken care everything relating to the hotel. Even our request for an extra bed for our child was taken care of without any hassle to us. Also because our room was pre-allocated by the agent, our room was not facing the ski slopes. If we had known, we would have requested for it.

The room was pleasant, modern and clean. However, they could have provided a heated toilet seat in this freezing weather. Other than that, we were more than satisfied with the room. TV Channels were abundant and I do notice that there are a lot of input for you to plug in your own devices (USB and HDMI) which are conveniently located in the wall. I did not try though because I didn't bring any devices for use here. Obviously they require you to bring your own cables as there was only the input jacks but no cables provided. But who comes here and watch TV the whole day anyway?!

The location of this hotel was everything. It is right next to the ski slopes and if you are here for skiing, it is the best place to stay! Its basically a 2 minutes walk from the hotel to the slops (4 mins if you are in your ski boots!). The ski rentals are all right there too. We couldn't be happier.

As for finding food, there are a dozen of restaurants scattered around the hotel, ranging from Korean, Japanese, and Western outlets. In the two nights we were there, we had Japanese sushi the first night and Shabu-shabu the next. I would go on writing about the food but that's for another review.

Room Tip: Ask for a room which faces the ski slopes. You will get a breathtaking view.
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank starcam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed January 8, 2013

We stayed 4 nights from Dec 25 in a terrace suite at the Holiday Inn Resort (the hotel, not the condos). I booked it in October as an alternative to a condo as i was told at the time that it was not possible to reserve a condo during that period because priority was given to Koreans. I was first directed to the website but there was no room available (and even now in Jan i see it is not possible to book online a condo around Xmas 2013), and then they explained they kept rooms until late November for Korean "members", but when i called the first day after that period i heard they were full. It appeared the buildings were far from full when we were there, not surprisingly since the week after Christmas is not a school holiday in Korea and the resort is very much designed as a family place. I think this kind of practice is disappointing.

The room was great, very modern and new, with a fantastic view, comfortable beds and a wide choice of pillows, but at USD600 per night, i have certain expectations. Including room cleaning without having to ask for it when we come back after a full day out. When i booked they said the room was 200sqm, but it was probably half that size. This is ok, but even in such a huge room they could not give us beds for 4, and the two children shared a single bed. For USD600 excluding tax, breakfast and also excluding internet ! Breakfast is very average (esp. if you pay USD30 per adult when you don't come early enough the day before to have the package rate), with bad quality juices, coffee, bread..., even kimchi was made with chinese cabbage. Restaurant choices in the resort include a couple of good Korean restaurants, but otherwise most of them serve sub-par unhealthy processed food (eg Domino's pizzas, which even my 7-year old didn't like..., or even the popular Japanese restaurant which serves the worst soba i ever had), and convenience stores have, well, lots of choices for instant noodles. We found the room service from the hotel for dinner very good though, with a delicious bulgogi, kimchi chigge or even sandwiches. They are just twice the price of the outside places.

Fortunately the slope area is great for beginners, very efficient and all well organised, not cheap though (half a day equipt+lift at eq $250 for 2 adults/2children, don't forget the resort coupons!). The water park is interesting but don't expect to be able to swim there (and there is no swimming pool in the hotels), rather to be walking with a life vest with water at mid-thigh in a wave pool after the guards whistled to get you to pay extra to rent the compulsory life vest, and then later on whistled again to get you to pay further extra for a bathing cap, even if you already paid the equivalent of a theme park entrance.

I really wanted to like Alpensia, also being (ironically) of Korean origin myself, but i was very disappointed by the inaccurate communication, the lack of transparency in the commercial practices, the average quality of food, and all the extras all the time.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Natalie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn and Suites Alpensia Pyeongchang Suite, responded to this review, August 2, 2013
Dear Natalie R,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding the room and view.

However, We’re sorry we fell below your expectation regarding housekeeping and breakfast selection. We will look into this point. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
singapore
Level Contributor
43 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed January 6, 2013

We decided to stay at the Holiday Inn Suites in Alpensia Ski Resort based on all the positive reviews here in Trip Advisor! For a 2 bedroom (1 King + 1 Ondol Room) apartment, we thought the rate of SGD270 per night, booked directly from the hotel website, was really very decent!

Like quite a few people here in Trip Advisor, we could not get comprehensive info on how exactly to get to Alpensia from Seoul. After 2 email messages to the Holiday Inn, we finally got transport and ski info from them. If you want to take a look, I have shared this in my blog http://critterscafe.blogspot.com. As we had to tow along 4 kids, luggage plus bags of Seoul shopping, we decided to fork out money for a hired van to bring us to Alpensia instead of navigating the public transport route. We paid about 350,000 Won for a mini-van, which included a detour to the sheep farm before Alpensia. The trip took about 3 hours with 1 toilet stop and lunch at the area near the Sheep Farm. Being winter, the sheep were all in the shed and for a small entrance fee, we got to pet and feed them.

From the sheep farm, it took us about twenty minutes to reach the sprawling grounds of Alpensia. There are three properties there and the Holiday Inn Suites is sandwiched between the Intercontinental and the Holiday Inn Resort. One thing to highlight was that we had a bit of a struggle trying to heft all our luggage up the steps to the lobby. Unless they think people only took day trips here or travelled light, it would really have helped to have a slope of sorts to trundle the bags up.

Check-in was easy and before we arrived, I had requested for rooms near the ski slopes. Kudos to the staff for assigning us rooms in Block 203, above the Ski House. While the corridors seemed a bit dark and clinical, the rooms were brightly furnished and contemporary. The kids loved rolling around the mattresses in the ondol room and frolicking in the snow on the balcony. The kitchen was well equipped and we cooked breakfast in-house every day.

A note about food supplies here:- we had read that there was only 1 convenience store in Alpensia so we lugged everything from noodles to rice and canned food from Seoul. We discovered that while there is only 1 chain of convenience store, the GS25, we counted at least 4 outlets in the resort itself. They stocked everything that you could need for a decent breakfast, including eggs, bacon, sausages, bread, etc. They even had frozen ribs, chicken, dumplings and lots of instant noodles so anyone wanting to whip up meals in the room can happily get supplies there.

There are also plenty of restaurants on-site, all reasonably priced so we never went hungry the five nights we were there. The Korean BBQ was our most expensive meal but the beef platter was excellent so it definitely is worth a treat. Also a decadent indulgence was BBQ Chicken with the super deep fried chicken to be washed down with draught beer. We also had our espresso drinks and waffles at the Angel-in-us Café daily where also got our daily dose of free wifi.

Our main objective for going to Alpensia was to learn to ski and I am really happy to report that 3 lessons later, us 4 adults could make it down the beginners’ slope without falling over ourselves and were able to make turns. The kids were mainly on the Kids’ slope and while they struggled a bit with gear and instructions in the beginning, they did manage to also pick up the basics. So, achievement unlocked for all us us, yay!

I must also thank the long-suffering ski instructors! Mr Ahn, who took the adults for 2 days, explained the technicalities painstakingly for us so that we could attempt to process the physics behind all the moves. Mr Lee, who was stuck with the kids, must be commended for his extreme patience and good-naturedness. We tried to tip the instructors but they politely declined so we had lunch with them on one of the days instead to get to know Korea better. Oh I also have to highlight that winter and ski gear are sold relatively cheaply. We bought ski gloves, hats and goggles at much lower prices than in Amazon.com so if you need anything, can just purchase there. For ski lessons, it is recommended to book at least a day in advance, especially if over the weekends when hordes of people come in.

Aside from skiing, other activities that we did included many happy hours sledding. There was also a session of cheese-making at Cheese Story which was pretty educational. We visited Ocean700, the water theme-park where we spent almost one whole day frolicking in the wave pool and getting water jet massages in the indoor and outdoor hotsprings. There was also the 4D ride and mirror maze, which unless you have really nothing to do, then we would suggest going for. The ladies also managed to get in a relaxing luxurious foot massage in the Intercontinental spa.

If there was really anything to gripe about, perhaps it was the fact that the front desk staff, while polite, were not very well-versed in English. There was also no tour desk in both the Holiday Inn and the Intercon. We wanted to visit the surrounding areas as we only skied in the mornings. However, nobody could give us recommendations, let alone instructions on how to get to places and back. I guess this being the venue for the 2016 Winter Games, things will definitely get better as we go along. In the meantime, it was overall a fabulous ski resort for our families and our kids have given their seal of approval by wanting to come back.

Room Tip: If skiing, it really is convenient to be in a room above the Ski House so that you don't need to...
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank lagoontan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
130 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed December 31, 2012 via mobile

We didn't stay in the suites, we stayed in the resort....but see no place to rate it! There are three hotels that almost interconnect at this resort. The Intercontinental, and holiday inn resort and holiday inn suites! The resort had our room mixed up but quickly fixed it with an even better room then we had booked! We had a room with a little alcove with two bunk beds then another area with a double bed! Design if this room is awesome! Thank you holiday for such a great family room! Food and drink were good. Could be a ski in/ski out place but no real space to put your boots on and hold your shoes while you go out! That would be nice, but concierge was willing to hold! Overall a nice place. Stayed two years ago at the intercontinental...but works choose thus one again first if i went again!

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sfinsoul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
27 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed December 30, 2012

Stayed in the 2King+1Ondol room for 2 nights a week before Christmas. We drove so we parked our vehicle in the basement and the lift brings us up to the floor we are staying. Luggage trolleys were provided near the lift. The fact that there is an ondol room suggests that they cater more to the local crowd.
Note 1: If you have been used to beds all these while, you will find sleeping on the ground an ordeal, I guarantee it. Plus, after skiing, you will most likely be aching all over. That will only add on to your misery.
Note 2: They do NOT come with standard bathing towels by default. You have to request for it. Otherwise, you have to settle use facetowel-sized napkins as bath towels.
Note 3: If you have kids of older folks, request for a block nearer the Ski House (Block 203) where all the amenities are. They gave us a block rather far away even though they were far from fully booked.

Room itself was alright. Large and warm. Beds were comfortable and the hot water was powerful and constant.

Ski experience was great. Not crowded with well maintained slopes.

Room Tip: Ask for a room near the Ski House. Request for standard bath size towels.
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  • Stayed December 2012, traveled with family
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rivest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hanoi
Level Contributor
65 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed December 29, 2012

Stayed just before Christmas in Ondol Room with two bedrooms and Korean beds, meaning sleeping on the floor with a thin blanket and not a thick futon. Spacious and good for family up to 5 or six. You can also book the same type with one king size bed which is definitely more comfortable. Housekeeping is rather superficial, but for short stays no problem. Heating is very good. There was a bit of confusion at checkín as our group booked two of the Ondol Suites, but the check-in person had little English ability and insisted that we booked only one which was wrong. So we had to go back again. Internet has to be paid but is fast. There is no swimming pool or sauna as they alo own the expensive water park and want you to go there.
Alpensia Ski resort is actuallymade up of three parallel lifts giving you the choice of six slopes from beginner level to intermediate. Yong peong is much bigger, but not necessarily better as the slopes are not much more difficult and the long run in Yongpeong is very simple allowing you to almost go straight down all the way. For both resorts you can ask daily for discount coupons at reception for ski rental and equipment rental to give you 30% discount. With the discount, prices are ok, otherwise rather expensive. Advantage of Alpensia is that there are less people on the slkopes and we had to never queue as we stayed from Monday to Friday. Skiing in Alpensia with your family and friends allows you to meet all the time wheras you would have dificulties to meet again in the much bigger Yong Peong.
Restaurants are good and the convenience store is good enough for breakfast and snacks. Try the full meals they are selling in boxes for microwave, not bad. Overall a very good experience.

Room Tip: They have room with king size beds which is more comfortable for older Europeans like me.
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HansNguyen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn and Suites Alpensia Pyeongchang Suite

Property: Holiday Inn and Suites Alpensia Pyeongchang Suite
Address: 225-3 Yongsan-ri, Daegwallyeong-myeon, Pyeongchang-gun, Gangwon-do 232-952, South Korea
Phone Number:
Location: South Korea > Gangwon-do > Pyeongchang-gun
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Wheelchair access
Hotel Style:
Ranked #3 of 10 Hotels in Pyeongchang-gun
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn and Suites Alpensia Pyeongchang Suite 4*
Number of rooms: 419
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Also Known As:
Holiday Inn And Suites Alpensia Pyeongchang Hotel Pyeongchang-Gun
Holiday Inn And Suites Alpensia Pyeongchang Suite South Korea/Pyeongchang-Gun

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