Stayed here Feb 14-16, reserved my room via email and response was quick. From Laoag International Airport, the free shuttle took us to Renzo. It was near the capitol, museo ilocos, sinking bell tower, supermarket, good restos, and the stop from which to take the jeepney to sarrat. The bathroom was very clean but when we got there the heater wasn't working. Told staff about it the next day and after we got in from a day of touring it was fixed. Bed was okay but there were yellow stains on the sheet on my side of the bed. Our room had no windows which was helpful since we wanted to sleep in both days. Two complementary bottles of water provided. Wifi was available in the morning but in the evening was crawling. No lifts in the hotel, but the three storeys up to our room was good exercise. Walls are very thin, we could hear noisy groups very early in the morning. I have two main complaints: (1) free breakfast was supposed to be at 630-10am. When we got there at 940am there was hardly any food. I asked if they were going to refill it and they said yes. Ater 10 minutes of waiting they hadn't done so and so I asked again, and then they said they weren't refilling the breakfast items e.g. Longganisa, egg anymore, but starting with the lunch items. They said we could get the lunch, but it was just 10am! So we got breakfast somewhere else. The disappointing part is that they did not even apologize. (2) Everytime I asked advice on how to travel around the area, staff would always tell me to hire a trike, which is always so much more expensive. Before leaving, I also asked them how we could get the free shuttle to the airport and they said there was one, one hour before the flight, waiting at the Capitol. We reached the Capitol at 12:35, 1.5 hours before our flight (2pm), and when we asked the traffic officer if we were waiting at the right place, he said that the shuttle was going to arrive only at 3pm. We ended up getting a jeep to the airport. Staff should be more conscious of guests who are on budget.
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- Also Known As:
- Laoag Renzo Hotel Ilocos