Stayed here for one night on FEB27. The front desk staff needs more training in dealing with guests. What the afternoon shift employee said is different from the morning shift employee. Manager/Supervisor is unprofessional and tried to 'sindak' me in an argument. I never gave in and argued back how confusing their policies are. In the end, they felt sorry. Damage has been done and will never return here.
Rooms are very basic and lacks a lot of amenities. A/C never cooled our 301 room as it is old and needs tobe replaced. Breakfast not included. Too pricey with a bad service. Only the bellman, Adelio, gave us a good service.
Overall, I would not recommend this hotel when you are in Dagupan.
- Official Description (provided by the hotel):
- Lenox hotel is a luxurious facility designed to meet your corporate requirements for both quality service and first class amenities. Being in the center of the city, our hotel ensures accessibility and convenience to every guest traveling for business or pleasure. Similarly, Lenox Hotel is just a stone's throw away from Dagupan's two major thoroughfares which play host to fabulous annual events and happenings. Equipped with the most modern facilities and amenities to complement our sophisticated interiors and impressive architecture. ... more less
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