Nobody pick up the phone.That's really bad.Not good service.

If you want to stay on top of the mountain (which we found is a must if you do not want to rush the hill up and down on one day, missing both sunrise and sunset) the Kyaiktiyo Hotel is one of only 2 options you have. Our room was simple but pretty ok for the 1 night we stayed and – amazingly – had a wi-fi connection which was really fast (for Burmese standards). Good value for money.

Stayed here as part of a tour. Good sized room but some way from the main body of the hotel up and down quite a few steps. The greeting with a cold bottle of water was most welcome as it is a reasonable hike from the truck drop-off ( though nothing compared to the walk up to the rock itself ). Because of location your more or less restricted to eating and drinking in the hotel which makes it a bit odd that you had todecide and order your evening meal 1 hour in advance of when you want to have it.
The food relative to elsewhere in Myanmar was expensive for nothing extraordinary, but then they have a captive clientele of westerners. Included breakfast was OK. Aside from the bar closing incredibly early itwas probably the best "service level" we experienced throughout Myanmar.