I don't like leaving negative reviews and hardly ever do so. However.....
The resort, on the surface is lovely, and the staff charming (as they were everywhere we went in a Myanmar). We started off in a beautiful room with lovely sea views. Unfortunately it had a connecting door which was really flimsy so we could hear every sound from next door. Disconcerting at the best of times, but when are the next door neighbour is very ill and keeps you up all night with coughing and vomiting it is unacceptable for a hotel at this price. We asked to be moved the first night it happened but they said the hotel was full. Long story short we ended up in an inferior room for half of our stay. I kept asking if they had anything else because I was really unhappy but they didn't. We were offered no compensation not even a couple of drinks. When I complained to the agent afterwards the hotel told them that they had offered no compensation because we'd said we were happy with the change. An outright fabrication.
I would sum this place up by saying if things are going well it is fine but as soon as anything does not go to plan there is nobody with the authority to do anything about it. I'm pretty sure the expensive villas were not all occupied but there was nobody there with the authority to upgrade us, only to downgrade.
A shame to end a fabulous trip in Myanmar this way. There are plenty of places to stay around Ngapali so you may as well go somewhere with good customer service.
- Official Description (provided by the hotel):
- Nestled on the most beautiful beach in Myanmar, 45 minutes away from bustling city of Yangon by air and 5 minutes drive from Sandoway Airport, Amazing Ngapali Resort is ultimate hedonistic resort that redefines escapism in its beauty, luxury and conception. The view from the lobby takes in the gentle waves and allowing its guests an exhilarating feeling of spaciousness and an affinity with the natural surroundings, lushly landscaped gardens and pool. ... more less
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- Also Known As:
- Amazing Ngapali Hotel Ngapali