This could be a very nice place to stay. We checked out a few others in town and this was definitely the best choice. The location is superb: elevated, so great views, and a nice garden. The room was ok: clean, spacious, balcony, fridge.
We were told there was wifi in the room but that was not the case. Even in the lobby it was sketchy.
Breakfast was nice. Dinner was nice.
Lots of off-street parking.
But the staff's attitude..... (and I want to exclude the security guard here).
It was like dealing with a bunch of kids left alone without a manager.
Staff’s attitude is ‘why are you bothering me, I was watching tv’ (they do sit around and watch tv in the lobby. Ask for coffee, you get some blank stares (the 'good English' seems to have disappeared) and someone has to go and ask a colleague.
Wifi….. I understand that there can be problems but I have a feeling there are always problems because no one cares.
It is the typical attitude that we’ve encountered in hotels in Laos (with exceptions).
A hotel like this should do better, period. Vansana is hotel chain, they should be able to do better.
Because of this I do think they are too expensive for the service received (or not). I still think it is probably the nicest place in town.
Talking to management was not an option as there was no higher management around. Which is probably 80% of the problem.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Travelocity, Orbitz, Agoda and Hotwire so you can book your Vansana Plain Of Jars Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.