I booked directly with the hotel and they even confirmed the booking a couple of days prior, however when I arrived they had the incorrect number of days and people stay, even though they had confirmed the correct information.
The room was dirty with used shampoo bottles etc still in the bathroom, and the room looked nothing like the deluxe pictures on the website. We were on the first floor left corner and had construction noise from next door which started early and finished late. The air con was so loud we couldn't leave it on at night, and it leaked water onto the floor. The view from the room was awesome, but we had a big tree in front of the balcony so couldn't enjoy it.
The only plus would have been the pool if it had been sunny to enjoy it. The pool appeared to be clean and well maintained. Breakfast was okay - not a big selection though. Staff were hit and miss with some being helpful and attentive, while others did not even acknowledge when you were standing at the reception desk. A gentleman helped us with our bags up and down the stairs, which was much appreciated.
Would definitely stay something else next time.
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- Also Known As:
- Vansana Vangvieng Hotel