We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great potential given away by serious no-god”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Heritage Le Telfair Golf & Spa Resort
Ranked #2 of 6 Hotels in Bel Ombre
Reviewed February 18, 2013

There are good and bad things to every hotel. In the end the question is if you get what you paid for (good product) or if you get some overperformance (very good product) or underperformance (bad product). With the Heritage Telfair this question is not so easy to answer.

Good things:
- Nice colonial style architecture and layout around the river citronnier
- Half board food was outstanding (very good breakfast and excellent set menu for dinner). Don't believe the bad reviews for HB food. As usually in Mauritius of course you better be an openminded eater as cooking almost always is fusion style (foremost creole, classic, asian, arabic). With that in mind you will have lots of fun at table. Really outstanding for HB standards.
- Nice special children buffett for dinner. Our son loved it.
- top notch information and entertainment system in the room

Bad things:
- Friendliness and experience of staff was a lottery. Some were even anxious to get in contact with guests or simply rude. But of course there also was great staff (presumably with prior experience at other resorts)
- Power failures almost on a daily basis. This would be fine with me e.g. on some remote island but not in Mauritius. Sometimes they lasted just some seconds and sometimes up to 5 minutes.
- On 2 out of 7 evenings there wasn't enough water pressure in our room to take a shower! Last time we experienced something similar was in a rural hotel in southern Cuba about ten years ago.
- The two mentioned points (and several others) indicate, that technical infrastructure at Le Telfair simply seems to be insufficient, outdated or maintained in a incompetent manner. Don't know what the problem really is, but this is REALLY a no-go.
- Food prices out of space. When in the middle of the Indian Ocean I pay more for a sushi plate than in a very good restaurant in an expensive city as Zurich you know, that pricing is ridiculous. On the other side HB food as mentioned is great.
- Wine prices (as often in Mauritius) are not ok. A bottle of Champagne that costs me approx. 120 Dollar at home was in for around 500 Dollar. Considering this I sent my thirst for wine and Champagne on a beer trip. The good thing: Local Phoenix beer is really good and the price at the resort is ok (approx. 5 dollar).
- boat house services are a joke: my travel agency asked the hotel if the dive center is directly at the hotel. The hotel said yes and by this totally was lying to my travel agency as the dive center is three hotels away at the mövenpick. This is definetly a further no go. As a hotel you may not fool guests. At the end of our week I haven't been diving once (the excuse I heard several times from the boat house staff was "weather" but we had worse weather on our last trip to Mauritius and back then they went diving nonetheless).
- On some days our room had not been made until 15:00. That's ok with a middle class resort but not at a hotel with this ambition (at the end of the day it still is a SLH member) and pricing. For the evening turnover they even wanted to show up at 21:00. No way when travelling with a small child.

Just for your understanding, we aren't picky guests as we do not bother about rats in the lobby, dead insects on the room floor that aren't cleaned away during a one week stay, dirty socks when walking around in the room, faulty restaurant checks, lack of new towels, waiting 20 minutes for the restaurant check etc. (all experienced at Le Telfair).

At the end it is really difficult to write a fair summary because it is a pity that a hotel that could be great is totally ruined by a severe list of no-gos. You can't blame some single stuff here. It's more of a problem with (senior) management that obviously does not supervise key procedures and assets properly and does not succeed in building up a positive and efficient working attitude at the resort. Because of that the resort is running with the handbrakes on. Only go if you can make a bargain (most guests we talked to were last minute and therefore did so), in that case it sure is worth your bucks - but never ever for the regular price. For the regular price you will be very very disappointed. If no bargain in sight, consider the many many excellent alternatives in Mauritius as this country really has established a high quality service standard in recent years.

  • Stayed: February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
8  Thank to_many_reg_users
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (1,868)
There are newer reviews for Heritage Le Telfair Golf & Spa Resort
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language
  • More languages

927 - 933 of 1,868 reviews

Reviewed February 17, 2013

I don't usually write reviews about holiday destinations but after such an amazing 10 days at Le Telfair I felt that on this occasion I had to! I travelled with my 3 children to Mauritius ( flew with Emirates who were excellent)......staff were warm and friendly, they could not do enough to help us all, food lush.......just ate far too much and the setting perfect! We had a problem with our room when we first arrived but we were quickly upgraded to a room on the beach.......all of the rooms I may add were spotless. Even though we were half board we were able to eat on the beach one evening and we also enjoyed the food at the neighbouring Awali at no extra cost. My 3 children loved the glass bottom boat as well as the free use of the other water sports equipment........the only bad thing about our trip to Mauritius was that it had to come to an end!

  • Stayed: February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Epricero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeritageResorts_Mgmt, Resident Manager at Heritage Le Telfair Golf & Spa Resort, responded to this reviewResponded March 8, 2013

Dear Guest,

First of all thank you for taking time to share a review on our hotel on TripAdvisor. We would like to express our sincere gratitude for your nice comments on our hotel and staff, we are delighted to read that you have enjoyed your stay at the Heritage Le Telfair Golf & Spa Resort.

Looking forward to welcoming you back at the Domaine de Bel Ombre.

Yours Truly,

Stephan Lagesse

Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 14, 2013

This was maybe our 10th trip to Mauritius since the mid-90's and maybe one of the best. The fact that I oversea a top golf estate in South Africa, the last thing I would normally do on holiday is play golf - but the golf at The Heritage (a Peter Matkovich design) is maybe the best on the island and it is a great compliment to the hotel, the food, the staff and the overall ambiance of the resort. I would like to also "punt" Mauritius as a destination - Belle Mare Plaige, The Four Seasons with An ahita (designed by Greg Letsche and Ernie Els) are also great destinations...but my return trip will be based at The Heritage - to see their great host and PGA Professional, Ryan Dodds.

Room Tip: ask for poolside - the 400 series!
  • Stayed: January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank SouthAfricaSanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeritageResorts_Mgmt, Resident Manager at Heritage Le Telfair Golf & Spa Resort, responded to this reviewResponded March 8, 2013

Dear Guest,

First of all thank you for taking time to share a review on our hotel.
We are simply delighted to read that you have enjoyed your stay at Heritage Le Telfair Golf & Spa Resort and indeed our Heritage Golf Club is said to be (and by many) the best golf on the island.

We look forward to welcoming you back again soon.

Kind Regards

Stephan Lagesse

Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 14, 2013

This was a truly luxurious experience and an idyllic setting. First and foremost, the service is excellent throughout. We were even allocated our own butler, although to call him a butler does him a great disservice. He basically sorts everything out for you for your entire stay.

The food is first class and there is plenty of choice from the restaurants available. There are also a wide of activities to occupy you and I'd like to say special thanks to Alexandre the yoga instructor and the gents at the windsurfing area, most enjoyable! We never struggled to find a spot either by the pool or on the beach and when we relaxed in our rooms, they were very comfortable.

All in all, an excellent honeymoon!

  • Stayed: September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank LondonFlyerLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeritageResorts_Mgmt, Resident Manager at Heritage Le Telfair Golf & Spa Resort, responded to this reviewResponded March 8, 2013

Dear Guest,

Thank you for taking time to share a review on our hotel to the travel community of TripAdvisor.
We are happy to read that you have enjoyed your stay at Heritage Le Telfair Golf & Spa Resort.

We look forward to welcoming you back again soon at the Domaine de Bel Ombre

Yours Truly,

Stephan Lagesse

Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 12, 2013

Overall found the staff welcoming and attentive. Although potentially expensive the quality justifies it. Fantastic golf course - a challenge for all but enjoyable even for my novice son. Winter golf meant the course was usually quiet, but it didn't resemble winter golf in the UK.
Inclusive meals excellent, varied, and only repeating towards the end of 14 days.Fish dishes were excellent. Plenty of other options at a price. Wine pricey - make use of the duty free in the airport.
Rooms excellent although tended to be serviced late in the day. Daily bottled water appreciated
Spa pricey, but excellent. Beach idyllic.

  • Stayed: August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Paul F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeritageResorts_Mgmt, Resident Manager at Heritage Le Telfair Golf & Spa Resort, responded to this reviewResponded March 8, 2013

Dear Paul F,

Thank you for taking time to share a review on our hotel.

We are happy to read that you have enjoyed your stay at Heritage Le Telfair and we would like to express our sincere gratitude for your comments and remarks which will truly help us in our commitment for continuous improvement.

We look forward for welcoming you back in the Domaine de Bel Ombre .

Warmest Regards,

Stephan Lagesse

Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 7, 2013

Returned home yesterday from a six day stay at Le Telfair. My wife and I agree that we'd go back to Mauritius in a heatbeat, but probably not to Le Telfair.

First, the postives:
1. Our room was lovely. We had a great view, the place was spacious and luxurious and we could not complain about any aspect of our stay there.
2. The situation is idyllic. The south of the island is less developed and therefore less spoiled. The beach is great and so is the golf course. It really felt like paradise.

Second, the negatives:
1. The service is awful. Service at meals was desperately slow and you often had to ask for things more than once. There was at least a 15 minute wait to receive a drink ordered, or proper cutlery, or whatever. It seemed like the staff were overwhelmed even when te restaurant was almost empty. Not one of the service staff anywhere in the hotel seemed particularly enthusiastic. It is surprising how this can dent your enjoyment of your stay.
2. The food wasn't terrible ALL the time, but wasn't good enough either. Some meals were quite nice but on the whole the food was too complicated, not very well prepared, often cold, mostly tastless and not especially enjoyable. After the first few days we started eating more bread rolls and less of what was served on the plate. One meal was grilled Marlin and this could be the worst fish dish I have ever eaten - it was cold, chewy and dry and tasted of nothing at all. We were on an all-inclusive package but felt disappointed and actually second-rate when we were seated seperately from other guests and given a limited menu to select from.

It was such a pity that their potential 5-star facility is wasted on experiences that are more akin to a 3-star establishment. It all left us feeling a bit cheated. Come on, Le Telfair, take actual responsibility for guest experiences instead of the excuses in your comments on other reviews. Until you do, I assure you we won't be back.

Room Tip: Make sure you get a good sea view.
  • Stayed: January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
10  Thank JoziMatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 3, 2013

WOW now this was a vacation (even though it took me two days to get there!) Visited friends that have a Villa at the Heritage, between Christmas and New Years. 11 Restaurants to choose from, without leaving the resort, and all of them under the strict eye of Enrico, who insures that every meal is 5 stars! And the only way around is in a golf cart, so beware of the 12 year old's driving. It is a Island mentality, so one sure way of getting a servers attention, was to pick up the water bottle on the table. From Golf, Yoga, Spa treatments to the immaculate ocean and the C Beach Club everyday was filled with RELAXATION. Even a cat 3 cyclone passing by did not get in our way!

Room Tip: Ocean side!
  • Stayed: December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Susan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeritageResorts_Mgmt, Resident Manager at Heritage Le Telfair Golf & Spa Resort, responded to this reviewResponded February 4, 2013

Dear Susan G,

First of all thank you for taking time to share a review about your stay at our resort.
We are simply delighted to read that you have enjoyed your vacations at Heritage Le Telfair.

We look forward to welcoming you back again soon at the Domaine de Bel ombre.

Yours Truly
Stephan Lagesse
Resident Manger

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Bel Ombre
7.2 mi away
LUX Le Morne
LUX Le Morne
#1 of 11 in Le Morne
4,796 reviews
33.0 mi away
Constance Prince Maurice
Constance Prince Maurice
#1 of 2 in Pointe de Flacq
1,309 reviews
34.1 mi away
Trou aux Biches Beachcomber Golf Resort & Spa
Show Prices
Show Prices
Show Prices
14.6 mi away
Hilton Mauritius Resort & Spa
Hilton Mauritius Resort & Spa
#6 of 18 in Flic En Flac
2,475 reviews
0.4 mi away
Tamassa Resort
Tamassa Resort
#1 of 6 in Bel Ombre
5,157 reviews
32.2 mi away
LUX* Belle Mare
LUX* Belle Mare
#1 of 13 in Belle Mare
5,325 reviews
Show Prices
Show Prices
Show Prices

Been to Heritage Le Telfair Golf & Spa Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Heritage Le Telfair Golf & Spa Resort

Address: B9 Coastal Road, Bel Ombre, Mauritius 61002
Location: Mauritius > Savanne District > Bel Ombre
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Bel Ombre
#2 Family Hotel in Bel Ombre
#2 Romantic Hotel in Bel Ombre
#2 Luxury Hotel in Bel Ombre
#2 On the Beach Hotel in Bel Ombre
Price Range: $268 - $796 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Heritage Le Telfair Golf & Spa Resort 5*
Number of rooms: 158
Official Description (provided by the hotel):
Heritage Le Telfair Golf & Wellness Resort offers a variety of luxury accommodation in a discrete village design with 20 different villas of 6 or 8 rooms. 158 rooms and suites have beautiful sea views or river views with floor to ceiling French windows, private balconies or verandas. Heritage Le Telfair is a member of Small & Luxury Hotels of the world. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Orbitz, Expedia, Hotwire, Ctrip TA, Priceline, TripOnline SA, Booking.com, Hotels.com, Agoda, Cheap Tickets and HotelQuickly so you can book your Heritage Le Telfair Golf & Spa Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Heritage Le Telfair Golf And Spa Resort
Heritage Le Telfair Golf Hotel Bel Ombre
Le Telfair Hotel
Hotel Le Telfair
Heritage Le Telfair Golf & Spa Resort Mauritius/Bel Ombre

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing