There are good and bad things to every hotel. In the end the question is if you get what you paid for (good product) or if you get some overperformance (very good product) or underperformance (bad product). With the Heritage Telfair this question is not so easy to answer.
- Nice colonial style architecture and layout around the river citronnier
- Half board food was outstanding (very good breakfast and excellent set menu for dinner). Don't believe the bad reviews for HB food. As usually in Mauritius of course you better be an openminded eater as cooking almost always is fusion style (foremost creole, classic, asian, arabic). With that in mind you will have lots of fun at table. Really outstanding for HB standards.
- Nice special children buffett for dinner. Our son loved it.
- top notch information and entertainment system in the room
- Friendliness and experience of staff was a lottery. Some were even anxious to get in contact with guests or simply rude. But of course there also was great staff (presumably with prior experience at other resorts)
- Power failures almost on a daily basis. This would be fine with me e.g. on some remote island but not in Mauritius. Sometimes they lasted just some seconds and sometimes up to 5 minutes.
- On 2 out of 7 evenings there wasn't enough water pressure in our room to take a shower! Last time we experienced something similar was in a rural hotel in southern Cuba about ten years ago.
- The two mentioned points (and several others) indicate, that technical infrastructure at Le Telfair simply seems to be insufficient, outdated or maintained in a incompetent manner. Don't know what the problem really is, but this is REALLY a no-go.
- Food prices out of space. When in the middle of the Indian Ocean I pay more for a sushi plate than in a very good restaurant in an expensive city as Zurich you know, that pricing is ridiculous. On the other side HB food as mentioned is great.
- Wine prices (as often in Mauritius) are not ok. A bottle of Champagne that costs me approx. 120 Dollar at home was in for around 500 Dollar. Considering this I sent my thirst for wine and Champagne on a beer trip. The good thing: Local Phoenix beer is really good and the price at the resort is ok (approx. 5 dollar).
- boat house services are a joke: my travel agency asked the hotel if the dive center is directly at the hotel. The hotel said yes and by this totally was lying to my travel agency as the dive center is three hotels away at the mövenpick. This is definetly a further no go. As a hotel you may not fool guests. At the end of our week I haven't been diving once (the excuse I heard several times from the boat house staff was "weather" but we had worse weather on our last trip to Mauritius and back then they went diving nonetheless).
- On some days our room had not been made until 15:00. That's ok with a middle class resort but not at a hotel with this ambition (at the end of the day it still is a SLH member) and pricing. For the evening turnover they even wanted to show up at 21:00. No way when travelling with a small child.
Just for your understanding, we aren't picky guests as we do not bother about rats in the lobby, dead insects on the room floor that aren't cleaned away during a one week stay, dirty socks when walking around in the room, faulty restaurant checks, lack of new towels, waiting 20 minutes for the restaurant check etc. (all experienced at Le Telfair).
At the end it is really difficult to write a fair summary because it is a pity that a hotel that could be great is totally ruined by a severe list of no-gos. You can't blame some single stuff here. It's more of a problem with (senior) management that obviously does not supervise key procedures and assets properly and does not succeed in building up a positive and efficient working attitude at the resort. Because of that the resort is running with the handbrakes on. Only go if you can make a bargain (most guests we talked to were last minute and therefore did so), in that case it sure is worth your bucks - but never ever for the regular price. For the regular price you will be very very disappointed. If no bargain in sight, consider the many many excellent alternatives in Mauritius as this country really has established a high quality service standard in recent years.
- Official Description (provided by the hotel):
- Heritage Le Telfair Golf & Wellness Resort offers a variety of luxury accommodation in a discrete village design with 20 different villas of 6 or 8 rooms. 158 rooms and suites have beautiful sea views or river views with floor to ceiling French windows, private balconies or verandas. Heritage Le Telfair is a member of Small & Luxury Hotels of the world. ... more less
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- Also Known As:
- Heritage Le Telfair Golf And Spa Resort
- Heritage Le Telfair Golf Hotel Bel Ombre
- Le Telfair Hotel
- Hotel Le Telfair
- Heritage Le Telfair Golf & Spa Resort Mauritius/Bel Ombre