Villa and location is pretty fantastic but service at adjoining Awali and Le Telfair hotels is the poorest I have ever experienced in a supposed 5 star resort! Hotel services were pretty limited with almost all everything including dinner having to be booked days in advance and given was only there for a week is not my idea of a relaxing holiday. Low point was really the service in all aspects of the resort, staff while keen just fundamentally didn't understand basics of service. Highlights included having dinner sat on dirty plates adjacent to table for 5 minutes then being served with it, ask to leave a restaurant after being seated for not having a collared shirt on, served a bottle of red wine from the fridge and being told that I didnt know about wine, waiting 30mins to be served for breakfast when there was only 4 people in the restaurant and then being harassed at breakfast to come and settle the room bill. As a result of the above we ate in the villa much more than we would do on a holiday like this. Given the choice of great resorts in Mauritius the poor service offered by Heritage means it would be unlikely I would return to this resort and wouldn't recommend it as given the choice available the service would be the discerning factor for me. If you are happy to stay in villa and aren't fussed by hotel amenities then the villa was pretty special.
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- Also Known As:
- Heritage The Villas Mauritius/Bel Ombre