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“Great with kids!”

Zion Adventure Company
Certificate of Excellence
More attraction details
Attraction details
Recommended length of visit: <1 hour
Owner description: Zion's Premier Adventure Outfitter and Guide Service • Narrows Rentals • Bike Rentals • Guided Canyoneering, Climbing, Biking, Backpacking • Trailhead Shuttle Service. We have fun adventures available for all ages and abilities.
Useful Information: Activities for older children
Reviewed May 3, 2011

I had a bit of a dilemma when planning our family trip to Zion. Our kids are 2, 5 & 13 -- and we like to do a little more adventure, rather than seeing the sights when we travel. However -- the adventure level of a 2 year old is definitely different than a 13-year-old. Anyway, I called Zion Adventure Company for a little advice; they suggested we split up our family and do 2 1/2 day rappel trips -- 1 adult & 1 older child for each trip -- that way there would be someone to stay with the 2-yr-old and we still could squeeze in a rappel which we were REALLY hoping to do. I know it seems like a simple and obvious solution... but I was so impressed how Zion Adventure listened to what we wanted -- was really honest about what WASN'T possible -- and gave us some great suggestions on what would work for us.

How was the rappel? Beautiful. Our 5-yr-old was a superstar -- it definitely helped that our guide (Dave) was so awesome with kids. My only regret it it was too short.

Thanks Zion Adventure -- many thanks! (Oh, and we loved our CD of pictures from the day; nice touch).

2  Thank EJMinnesota
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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in 87 reviews
"walking stick"
in 56 reviews
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"short video"
in 15 reviews
"dry suit"
in 29 reviews
in 13 reviews
"narrows hike"
in 23 reviews
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in 14 reviews
"gear rental"
in 18 reviews
"dry bags"
in 12 reviews
"virgin river"
in 24 reviews
"canyoneering shoes"
in 15 reviews
"wall street"
in 9 reviews
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in 20 reviews
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681 - 685 of 731 reviews

Reviewed April 17, 2011

Our family stopped in to rent shoes and water socks for a hike up Subway (bottom up). So glad we did!

We pulled the permit and got advice from the park's back country desk. After going to Zion Adventure Company, we learned that the water was too high for our youngest daughter and recent rock slides made the hike difficult. Instead, Amelia Smith (Amelia, if you are reading this, THANKS!!) made several good suggestions for alternate hikes (many of which would not have required us to rent gear from them) - none of which were on the official park maps. In fact, these guys have photocopied directions to lots of great hikes that are not on the park maps.

We ended up renting the shoes/water socks and going to Kanarra Creek and to the spring creek just outside of Kanarraville. Great local knowledge that got us off the "beaten track" and helped us to find great slot canyon hikes that worked well for our family. We returned the shoes and hit one of the other hikes Amelia suggested the following day.

2  Thank West_C0ast_Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 1, 2011

I cannot say enough great things about this company. I'd seriously not listen to the bad reviews on here. We went with them because their prices seemed good, and they seemed legit in that they operated a giant store within Springdale Utah. We're so glad we went with them.

We used them on our first day in renting equipment to hike the narrows. I'm only 5'8" and my wife is 4'11" so they suggested using full dry suits, which was the best advice we were given. They has us watch a safety video and then helped us get geared up. The gear is completely worth the money! Walking sticks were a must, and we stayed surprisingly dry. The water was 40 degrees when we went, and we hiked for about 8 hours successfully. Hiking the Narrows is one of the coolest things you can do, and their gear made that happen for us.

We also signed up for canyoneering with them. I have to take extra precaution because of a medical condition, and they helped make adjustments towards my needs. We did a full day tour with just the two of us, and we left nice and early, and drove out to practice. We slowly learned how to properly operate the equipment, and successfully descend canyon walls.

We then moved onto a huge 150ft drop! It was incredible, this coming from someone who has always wanted to to do this. We took everything at our own pace, and learned a lot in the process. Also, a big part was down climbing, where you descend w/o ropes. It's worth noting also that at the end, I had a bit of a panic attack when we began to scale a huge steep rock face with no ropes. Thankfully, things were re-worked and I was fed a rope to assist me.

My overall point I guess is, sign up for what feels best, but know you're going to have fun no matter what. After all, the company has the word adventure in their title...

2  Thank ark18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 20, 2011

We used Zion Adventure Center for information about The Narrows and a few other hikes while we explored Zion. It was warm out, but I'm so glad we went with their advice for dry suits to hike the Narrows. Sarah S. was really helpful and friendly. We'd definitely use them again if we visited Zion in the future.

They sell cool t-shirts and other useful outfitting stuff.

1  Thank Catalyst_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed December 5, 2010

If you are doing the Narrows, Zion Adventure Company can help you. The Narrows trip is their bread and butter trip so they will know the conditions and what you need and outfit you. BUT- if you are doing anything else, you CANNOT believe what they say. They simply are not familiar with other parts of the park.

Last year we went to hike Angel's Landing, a hike with extreme exposure, in December after a snowfall. We went to Zion Adventure Company to rent microspikes or Yak Trax, depending on conditions. They CONFIDENTLY told us we wouldn't need the microspikes because the snow was very light, an inch or so, so the Yak Trax would work fine. We took their advice. We get to the chains and there is a foot of snow at some points. Really would have like the microspikes. The hike is risky enough when dry. When wet, with snow and ice, it is very dangerous... especially when the "experts" give you the wrong advice/gear.

This year, we went to Zion to do Behunin Canyon, a technical canyon. We went to Zion Adventure Company ready to rent wet/dry suits, depending on conditions. They CONFIDENTLY told us that only one of the group would need a wetsuit because he could set up a dry rappel for the rest of the group. We took their advice. We get to the canyon and found high water levels in the pools at the very first rappel (meaning we'd see even deeper pools the rest of the way, and everyone would be getting wet for sure). We had to turn around or risk hypothermia for everyone without a wetsuit (once you commit, you're in the canyon for 5-6 hours). Really would have liked wetsuits. Again, the "experts" give the wrong advice/gear.

So Zion Adventure Company- PLEASE- if you don't know. Just say you don't know. It's ok.
We'd gear up for the worst and hope for the best.
Instead of gearing up for the best and finding the worst.

4  Thank EarthTrekka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nawilkes, Manager at Zion Adventure Company, responded to this reviewResponded April 13, 2011

Dear Visitor,

Thank you for investing the time to share this feedback. This forum is an awesome opportunity to learn and grow, and we appreciate you doing so with us. 

It's not fun to have a good adventure turn nasty, and we do our very best to help our customers avoid such fates. People depend on us to have reliable, up-to-date information on Zion's recreation opportunities, and we endeavor to do so. Here are some of our methods:

• Lots of first-hand experience. We have up to 30 staff (fluctuates seasonally) recreating in Zion's trails and canyons, and we share conditions information with each other daily in-person and via email.
• Lots of second-hand experience. We ask our clients about their experiences - what they saw, how they felt, what problems they ran into - so we can help those who follow them be better prepared.
• Even more research. We tune in to the various Zion forums online to get even more information from folks who aren't our clients, but still have great information on the latest conditions.

With all the work we invest in local research, we are arguably more knowledgable than any other business on Zion National Park conditions. Our strongest competitor for good information may be the ZNP Backcountry Desk, who we share information with regularly and love having around. If you ever feel like you need another opinion after speaking with us, we highly recommend consulting with Park staff. 

Despite our efforts to collect and offer good information, sometimes we fail to successfully exchange helpful information to our clients. Here are some reasons why:

• Communication breakdown. When discussing remote locations and directions, it's difficult for two parties to confirm they are talking about the same thing. Sometimes our clients do not listen well; sometime we don't listen well. Sometimes clients want to go on a particular adventure so badly, they selectively hear what we say so they can continue with their agenda. Sometimes we don't accurately understand our clients' abilities, so we fail to offer the best advice for their particular skills set or comfort level. 
• Mountain conditions change rapidly. One rain or snow storm here can change canyon and trail conditions dramatically, and sometimes there is precipitation in the canyons that we don't experience at all in town. 
• Off-Season Conditions are more difficult to ascertain. In the off-season, conditions change much more rapidly and trips to any given location drops from hundreds of visits to a handful of visits/month. Your November and December trips likely fit this description. 
• We are generally conservative. We don't often hear complaints about inaccurate info, but when we do, it's typically because a group feels we OVER-prepared them. Your complaint is unique in this way. We would LOVE to rent you gear, if you need it. But we are careful to tell you you'll need something if we're unsure, and we are conscientious that staying within a budget is important to many travelers.

In your particular case, I remember your party clearly and I feel like our communication was mediocre to poor, for a variety of reasons. If it's any help to you, please know we help the VAST majority of our clients have fantastic, successful, unforgettable days. We encourage you to return for a third visit to Zion Adventure Company, so we can set the record straight with you.

Our best to you and your future adventures,

Dave Buckingham
Senior Outfitter
Zion Adventure Company

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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