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“No pool, very limited wifi”

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Terrace Brook Lodge
Ranked #16 of 17 Hotels in Springdale
Reviewed July 22, 2014

We booked a room for two nights. Part of our decision was based upon an on site pool and wifi. Upon arrival we're told the pool is closed but we can walk two blocks to use a pool. We're also told the wifi is limited and doesn't always work. Wifi didn't work at all. Needless to say, we're very disappointed. The "sister" hotel two blocks away is apologetic but says there's nothing they can do because we'd already paid Terrace Brook.

Room Tip: Inspect before you stay
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  • Stayed: July 2014, traveled with family
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2  Thank Rob G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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64 - 70 of 245 reviews

Reviewed July 15, 2014

Staying at this hotel was a terrible experience and the worst customer service we have ever experienced. The rooms smelled and when we expressed this to the owner/manager he gave us such an attitude that we decided to stay elsewhere. The owner refused to give us a refund full or partial stating that there is a 48hour cancellation policy. We were there for only 24 hours.

Room Tip: If you stay at Zion Park Motel its much better and the same price
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  • Stayed: July 2014, traveled as a couple
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6  Thank Joey S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 10, 2014

Owner is not friendly and gave us some wrong information about the park. The carpet is all stained and our curtains were falling down. Don't expect a hot shower. The breakfast is awful! Pay more and stay somewhere else.

Stayed: July 2014, traveled as a couple
2  Thank karenmaryfreeman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 9, 2014 via mobile

I stayed one night while exploring Zion. I chose this hotel because it was very affordable compared to other area hotels. It wasn't anything fancy but it was clean and comfortable and in a good location.

Overall, I would recommend this hotel for short stays.

Stayed: June 2014
Thank RoadtrippingGirl2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 23, 2014

We were staying in Zions and couldn't find any other hotels with vacancy. The room was expensive for what it was. Our room smelled like cat pee, the carpet was FILTHY!! The pool was not open/functional. The only positives were they had a vacancy and are located so close to the park.

  • Stayed: June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank Kcooperr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 19, 2014

Do not stay here. Spend a bit more money and stay somewhere else in town. Please. I was only going to be in Springdale one night and I figured I would just stay at the cheapest place I could find. Bad choice. And I'd like to stress that I am not a fancy person who only stays in 5 star hotels or anything. I am ok with staying wherever as long as it is clean and reasonably comfortable. The check-in process unnecessarily took forever. The cable TV was out of service. I heard other guests complaining that the WiFi was not working. The sink in the room leaked onto the carpet whenever you turned on the faucet. The carpet was really dirty. The breakfast was served in the dirty lobby by the owner who was barefoot and wearing the same dirty clothes from the night before. Seriously, this place was a dump. Don't stay here.

  • Stayed: June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank drifter06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 11, 2014

Free Wifi....doesn't work.
Cable TV....cable doesn't work and no local channels.
Green liquid filled pool.
Exposed electrical outlet.
Very rude owner at the front desk. I had a reservation with printed confirmation for two queen beds on the second floor. He tried to give me a first floor one queen bed room with no discount. Had to argue with him to get what I reserved and paid for.
Dead bolt didn't line up with doorway. Had to literally lift the door in order to get it to fit into the door.
Curtains let in every ounce of light. Not the regular room darkening curtains.
Only good thing was the view and a comfortable bed.

  • Stayed: June 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank WandererDT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Terrace Brook Lodge

Address: 990 Zion Park Blvd, P.O. Box 217, Springdale, UT 84767-7799
Location: United States > Utah > Springdale
Amenities:
Free Parking
Hotel Style:
Ranked #16 of 17 Hotels in Springdale
Hotel Class:2 star — Terrace Brook Lodge 2*
Number of rooms: 26
Official Description (provided by the hotel):
Terrace Brook Lodge, Utah is located only one mile from the south entrance to Zion National Park on Highway SR9. The beautiful setting of the Lodge offers a park-like atmosphere and panoramic views of Zion Canyon. The Lodge is with easy driving distance to mountain skiing, Las Vegas gaming, year-round golfing, water skiing and some of the most spectacular geological attractions in the world. Make Terrace Brook Lodge your home base to see Zion National Park, Bryce Canyon National Park, North Rim Grand Canyon and Lake Powell. ... more   less 
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Also Known As:
Terrace Brook Hotel Springdale
Terrace Brook Motel
Terrace Brook Lodge Springdale, Utah

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