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“Cute and just what we needed”
Review of Bumbleberry Inn

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Bumbleberry Inn
Ranked #12 of 16 Hotels in Springdale
Certificate of Excellence
South Georgia
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Cute and just what we needed”
Reviewed June 30, 2013

Stayed for one night. It is a bit of an older hotel. The signage says hotel, motel, inn. I think they are confused. Rooms are smaller but have a mini fridge and microwave. The rooms smelled a bit musty. Probably because they are older. They staff was very friendly and helpful about Zion park. We found out they have limited lobby hours, but there is a phone number you can call and they will assist you as best they can. The hotel served it purpose and I would stay again. The town of Springdale was cute with surprisingly lots of stuff to do and shopping. They also have a little mini zoo out back. The shuttle to Zion park is right out front of the hotel so that was a bonus.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Penny K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bumbleberryg, Manager at Bumbleberry Inn, responded to this review, July 25, 2013
Dear Penny K,

Thank you for your review of our property! I am pleased to hear you enjoyed the majority of your stay with us, including the friendly animals at the back of the property and the proximity to the shuttle system. We look forward to seeing you again should you ever find yourself visiting Zion.

Sincerely,

Trisha C.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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776 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Abilene, Texas
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed June 29, 2013

Based on some of the so-so reviews on TripAdvisor, I was a little hesitant to stay here, but it turned out very well for the most part. Our room was larger than I expected (the 200 building out back), with a great view of the canyon walls in back. My kids and wife loved the mini-zoo out back also. Compared with other hotel prices, this one was certainly more reasonable. And the shuttle was definitely convenient. (When we visited Zion in 1997, it wasn't this crowded!)

However, I could not believe how non-service oriented at least one of their younger staff members was. I am an easy-going person about most things, but the wi-fi wasn't working in our room. I called the front desk and this staff member told me "the reception is better in the lobby." OK, so I went up there. It worked fine up there on a different network. As I was about to talk to the staff further about the wi-fi problem in my room, another guest came up and reported the same problem with the wi-fi to this young woman. We suggested to her that the router in back just needed to be reset--that would likely solve the problem. "We can't do that. Only the boss can." Just a matter of fact. The other guest asked, "Well, is your boss coming in later today?" No response. No attempt to help whatsoever. Just a blank stare at us. Completely frustrating. I got the feeling that if 50 of us were standing there, we would have gotten the same response by this person.

Again, the hotel was fine enough for a night's stay, but that kind of attitude will not help reviews... And I noticed another couple of reviews finding problems with a young woman up front... Hello, management? If this is a single person, I suggest you help her find a different job to do! (And if this is several young women, consider a different hiring method!)

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pennypincherTX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bumbleberryg, Manager at Bumbleberry Inn, responded to this review, July 1, 2013
Dear pennypincherTX,

Thank you for your review of our property! I sincerely apologize for the way you were treated by one of the front desk staff. The person you are referring to no longer works for our company as she did not reflect the level of customer service we strive to offer our guests. I am pleased to hear you enjoyed the majority of your stay with us, including the beautiful views and the friendly animals at the back of the property. Should you ever find yourself in our area again we hope you will give us a second chance to show you the kind of customer service we are usually known for.

Sincerely,

Trisha C.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pleasanton, California
Level Contributor
55 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed June 27, 2013

The town of Springdale, UT is beautiful and quaint. We drove all day and checked in around 8:30pm. A young gal checked us in quickly and didn't seem interested in her job, they clearly knew the cable was out in some rooms in the 200 building, but we were not informed at check in...not that we are big TV watchers, but we should have been told, unlike other hotels, this place closes at 10:00pm and opens at 8:00am, if you have any issues, there is no one to call.
The rooms are tight but clean and comfy- the views and grounds at the Inn are breathtaking, clean and quiet.
A convenient shuttle takes you to Zion National Park- a must see!
We made the mistake and ate breakfast at Wildcat Willies- overpriced with little selection-

Room Tip: Make sure everything works before 10:00pm!
See more room tips
  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelGx2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bumbleberryg, Manager at Bumbleberry Inn, responded to this review, June 28, 2013
Dear LuvHawaii4,

Thank you for your review of our property! I apologize that you were treated that way by a member of our front desk. We had a service call in to the cable provider, but guests certainly should have been told of the situation and I apologize that you were not. Customer service is our priority and I can assure you we will address this situation with our staff immediately.

In regards to our lobby closure, while it is true that our front desk closes between 10pm and 8am we have an on-site manager available during that time, with the direct phone number posted on all lobby entrances and in each room. I apologize if you needed assistance after hours and did not see the postings as we would have been happy to help address any issues you had.

I am glad to hear you enjoyed the other aspects of your stay with us and hope that should you ever visit Zion in the future you give us the chance to provide the level of customer service that we are usually known for.

Sincerely,

Trisha C.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 21, 2013

We loved, loved, loved this hotel. The views were spectacular. All the rooms had either patio doors (ground floor) or a balcony. The pool was lovely and clean. It's position in the middle of the town meant you could walk to all the restaurants and gift shops. We got the shuttle bus to Zion NP from outside the hotel which is an added bonus. The only bad part about this hotel was having to leave.

Room Tip: Ask for a mountain view when booking. You wont regret it.
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pamela P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bumbleberryg, Manager at Bumbleberry Inn, responded to this review, June 28, 2013
Dear Pamela P,

Thank you for your review of our property! I am pleased to hear you enjoyed your stay with us, including the central location and the nice pool after a day in the park. We hope to see you again, should you ever find yourself in our area!

Sincerely,

Trisha C.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 19, 2013 via mobile

Perfectly fine value for your dollar. Great views of Zion's beautiful mountains. However the mini zoo behind the property -- Mini horses, goats, chickens, ducks and a pig -- was a huge plus for the kids.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LisaATXmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bumbleberryg, Manager at Bumbleberry Inn, responded to this review, June 28, 2013
Dear LisaATXmom,

Thank you for your review of our property! I am pleased to hear you enjoyed your stay with us, and that you were able to meet our friendly animals at the back of our property. We hope to see you again, should you ever find yourself in our area!

Sincerely,

Trisha C.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 14, 2013

Driving from Vegas to Page we stopped for a night in the Bumbleberry Inn, what a delight, no hassle, lovely quiet rooms with a view to die for. My wife and I both said we wished we had booked two nights to enjoy the serenity and calm. No rowdy neighbours, everyone just sat talking on verandas enjoying the solitude, a bottle of wine (beer for me) watching the evening evaporate into the hot red rocks! Rooms small but top notch, amenities fridge, micro and comfy beds, all you could ask for. To live in Springdale, must be a blessed life!

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sue C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bumbleberryg, Manager at Bumbleberry Inn, responded to this review, June 28, 2013
Dear Sue C,

Thank you for your review of our property! I am pleased to hear you enjoyed your stay with us, and the beautiful views of the Zion mountains from your room. We hope to see you again, should you ever find yourself in our area!

Sincerely,

Trisha C.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reading
Level Contributor
54 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed June 13, 2013

The Bumbleberry Inn is located in central Springdale and was ideally located for a 2 night visit to the Zion Canyon area. We had a couple of rooms in building 2 and were happy enough with what were good value motel rooms. These were on the ground floor and were clean & comfortable but some noise was occasionally heard from the room upstairs when it sounded like they decided to leap around for a bit. Otherwise it was quiet.

There is wi-fi which was fine when we arrived. By the 2nd day it was decidedly flakey but an overnight power-cut obviously rebooted the server so that it was fine again after that.

The location is quite beautiful and it was a pleasure to rest by the pool surrounded by that lovely scenery. A wander down the back brought us to some animal enclosures with goats, chickens and so on.

Breakfast in Wildcat Willies at the front of the hotel hit the right note - excellent service. Dinner here was the usual US grub and there's a decent range of beer too - as long as you eat, this being Utah.

Take the shuttle bus to Zion. It stops right outside.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dave201253
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bumbleberryg, Manager at Bumbleberry Inn, responded to this review, June 28, 2013
Dear Dave201253,

Thank you for your review of our property! I am pleased to hear you enjoyed your stay with us, including the pool area and the friendly animals at the back of our property. We hope to see you again, should you ever find yourself in our area!

Sincerely,

Trisha C.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bumbleberry Inn

Property: Bumbleberry Inn
Address: 97 Bumbleberry Lane, Springdale, UT 84767
Phone Number:
Location: United States > Utah > Springdale
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Romantic Hotel in Springdale
#11 Family Hotel in Springdale
Price Range (Based on Average Rates): $
Hotel Class:3 star — Bumbleberry Inn 3*
Number of rooms: 48
Official Description (provided by the hotel):
At the Bumbleberry Inn you get more than just quality Springdale lodging. We offer great amenities such as in ground hot tub, heated outdoor pool, and free high-speed WiFi. We have a fitness room and a guest laundry facility. Guests can use the free shuttle service to ride throughout town and into Zion National Park. you also get access to Wildcat Willies Ranch Grill Saloon, Bumbleberry Theater for live entertainment. We are in the heart of town where everything is convenient and only 1 mile from the entrance to Zion National Park. ... more   less 
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Also Known As:
Bumbleberry Hotel Springdale
Bumbleberry Motel Springdale
Bumbleberry Inn Springdale, Utah

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