I didn't really experience their campground, but I am glad that we cancelled our reservation. So this is what happened. I checked availability for the day we were planning using their online form. At this point our reservation was not confirmed as their response email showed so. Right after receiving this "not confirmed email" I sent them an email to cancel it and I phoned them to confirm my request to cancel. The man confirmed it and I got an email confirmation the next day. So I thought everthing was taken care of and I wouldn't be charged as eveything happened pretty much on the same day. But, I was surprised to see the charge on my Visa, and checked that if they creditted me back, but they didn't. I phoned the place, and this rude woman told me that they couldn't find my name on their system (this might tell you how messy they are) and the charge on my Visa was not from them. After arguing for a while, she finally found my info, but she told me that they wouldn't refund for the holiday weekends. My request was for the weekday, not even for Thrusday, Friday or Saturday the July 4th, and there was no note for non-refund policy for the holiday weekend anywhere on their website. The woman was so freaking rude and refused to refund, and our argument was going no where, I was ready to forget the whole thing. I told them that the way they do business is dishonest, then she yelled at me, "OK, fine! I will refund you out of my own pocket!" from the top of her lungs. At this point, I didn't really care if she would refund me or not, just the way she treated me upset me more than anything. I kept asking her name, but she just hang up on me. Well, I will see if my next Visa statement shows the refund or not, but if she didn't, you all know that this is the way they do business. A good place has good service and attitude even before you visit the place.
- Official Description (provided by the hotel):
- A private campground offering riversites, full hookups and showers. ... more less
- Also Known As:
- Zion Canyon Campground Hotel Springdale
- Zion Canyon Campground Springdale, Utah