We were so uncomfortable and disappointed with our room we left after just one night of our three night stay, and found a room at the nearby Wowona Lodge. We're on a three month trip of the States and this is the first time we've ever had to abandon lodgings like this. At just shy of $300 per night we were hoping for a cosy little base from which to explore the area. Unfortunately our hopes were dashed.
Our room was nothing like advertised: shabby and makeshift with a stained carpet and a bathroom (literally) the size of a closet. Everything in the room was threadbare and cut rate, from the curtains (and shower curtain) that fell down all the time to the bed linen that was cheap and tatty. Instead of proper glasses we had scratched plastic cups.
Our cupboard was clearly being used for linen storage, and we had to ask for it to be removed. There were more filled storage bins under the bed, which also has a low bookcase shoved behind it instead of a proper headboard. Two of the windows were broken, including the only one in the tiny bathroom. In fact the experience is more like staying with an aged relative, for free, in their spare room.
Then there are the amenities. They proudly offer wireless internet on their site, but when you arrive you find signs warning you not to do anything unreasonable like upload photos to Facebook or the speed will be "reduced to dial up". Even the cable is sub-standard. It's the cheapest basic cable you can get. We didn't visit Yosemite to watch TV, but this is just another example of what a cut-rate operation this is.
The only positive in our whole experience were the inn-keepers Danna and Mikey who did their best to make up for our disappointment. They were kind and attentive and cooked a tasty breakfast on the only morning we woke up there.
The owner on the other hand was incredibly rude and dismissive when we emailed her about the problems. Not only didn't she apologise - she actively attacked and insulted us. This is not an unusual occurrence either - just look at her responses to other negative reviews on TripAdvisor.
Here are a few direct quotes from her email to us:
"You wanted to "flee" your room. Your lives were in danger? Monsters under the bed? When you use such unnecessary hyperbole it's hard to know how to respond."
"The carpet is 2 years old and while we attempt to keep up with stains they do happen over time. The carpet was shampooed just before your arrival but some stains simply won't come out. We do not provide new carpeting for each new guest."
"Most guests "live" out of their suitcases so we do store linens in the drawers."
"I spent countless hours creating that room and all the rest of our home. I have a Masters degree in art and have taught interior design. And you think the room is makeshift and cheap!"
"Your complaints are so at odds with the reviews we receive on our Bed and Breakfast sites that it really surprises me."
Not once does she apologise in any way shape, or form. Clearly we, as the guests, are to blame here.
If, despite our warnings and the warnings of other Trip Advisor users, you do decide to stay here, be wary of giving them your credit card. They randomly charged over $200 extra to one of our credit cards and then refused to acknowledge that they had done so.
Six weeks later, after I had been forced to report the extra charge as fraud to have it reversed, the owner contacted us to admit that it had been an "error" from their side. And this after swearing blind that the problem was with our side.
I should have seen this as an omen and cancelled our booking right then. Alas, I did not. Accommodation in Yosemite is not cheap, but it doesn't have to be this unpleasant.
- Official Description (provided by the hotel):
- Yosemite Peregrine Lodging manages the Falcon's Nest Lodge, the Yosemite Peregrine Lodge next door in Yosemite West right in the heart of Yosemite National Park, California, USA. The Falcon's Nest Lodge located at 7507 Henness Circle, offers two 3 bedroom suites with private baths, decks TV/DVD and wifi. The suites include kitchen and center bar, dish washer and full size refrigerator. Each suite offers an outdoor deck with BBQ and a delightful view of the sugar pines and cedar trees. There is also a complimentary washer and dryer. We provide the soap. Each suite sleeps 6-7 people. Next door at 7509 Henness Circle, the Yosemite Peregrine Lodge offers an upscale home perfected for family reunions and executive retreats. The lodge offers 3 bedrooms and a den with pull-out queen size couch bed. Each of the bedrooms feature custom floor to ceiling wood burning fire places. One bedroom has a two person jacuzzi tub. The Lodge sleeps up to 8 people. The grand living room features 19 foot ceilings and lots of windows with amazing views. A custom floor to ceiling wood burning rock fireplace anchors this cozy and peaceful room. The kitchen is fully equipped and there is a BBQ on the deck. All rooms in the lodge have paintings, wall murals and photographs by Yosemite's best known artists as well as solid comfortable furniture. The Yosemite Peregrine Lodge also has a game room loft with pool table, games and children's books. After a day hiking and exploring the wonders of Yosemite National Park, relax in the 6 person outdoor hot tub. Wifi is also available. This lodge is a large 3200 square foot home, beautifully furnished and well kept for those who appreciate finer settings. Yosemite West is located in the heart of Yosemite at 6,000+ feet elevation and is centrally located to many Yosemite attractions. The condo loft sleeps up to 4 people. Yosemite Valley is 10 miles north (20 minutes by car), Glacier Point is 16 miles east and the Mariposa Grove of giant redwoods is 16 miles south. It is a very quiet area with no commercial activity. We specialize in sunsets and stars. Both properties are locally managed by David Maynard the owner/manager of the Yosemite Peregrine. David is on site during the summer season and available for assistance, questions and emergencies. He maintains a discreet presence allowing his guests all the privacy they require. Please note that all services and amenities listed above are not available at all properties. Call David for details. ... more less
- Also Known As:
- Yosemite Peregrine Lodging Hotel Yosemite National Park