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“acceptable room, good location, inconsistent food, poor customer service” 3 of 5 stars
Review of Yosemite Valley Lodge

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Yosemite Valley Lodge
Certificate of Excellence
GreenLeadersSilver level
New York City, New York
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“acceptable room, good location, inconsistent food, poor customer service”
3 of 5 stars Reviewed November 30, 2012

Lodge is spread out - I thought it would be a normal hotel with multiple levels. It's just 2 story building - it was good that we got a room on the upper level - could leave the door open without fear of mice or other animals... Make sure you don't get a room too far off the main facility (dining halls...etc.).

Our room had a nice view of the Yosemite Falls. That was pretty much the only thing going on for the room. Otherwise it was dirty. Don't expect any luxuries here - think bare essentials (bed & bath).

Location -
Decent enough - there is a shuttle service stop right in front of the lobby. It's free and runs in a loop - every 15-20mins. Last shuttle is at 10pm. We were 10minutes walking distance from the Yosemite Falls and the valley floor - it was good.

We had the breakfast plan.
Old staff, bad breakfast food, slow people... Every morning it took about an hour to grab a bite to eat. You just cannot rush these people. And the food options for breakfast range between bad to questionable.

Dinner on the hand was unexpectedly good - it was the best meal we had in fact!
It was even better than Ahwahnee hotel dinner we had which I had booked 2 months in advance, and was only half the price. If anything, I would say splurge on the dinner here.

Customer service -
Forget about it. Better have the whole trip planned out - NO ONE here will help you figure anything out. I think it's a Yosemite thing - people are generally rude, clueless, uncaring. There is a tourist help desk, but in 3 attempts we made to get their help - we left frustrated and angry.
This covers everyone from reception to waiters...

Room Tip: Ask for a room away from the parking lot & road, and with a view...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
3 Thank sozturkcan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,395 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (898)
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English first
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed November 29, 2012 via mobile

Rooms are simple and clean, and ours had a view of Half Dome out the window. The cost is reasonable considering location. Deer eating out the door was a treat. Can hike to Yosemite Falls in 10 minutes. Great bus service from lodge to see whole valley.

  • Stayed November 2012
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank tripscotty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
104 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
2 of 5 stars Reviewed November 28, 2012

I stayed overnight because I really wanted to stay in the park, my advice is dont stay here!! The views and walks are amazing but the experience at this hotel left me shuddering.
The room when we arrived had not been entered in a while judging by the dust layers everywhere.... we noticed 2 open grates either side of the room..covered with chicken wire and a wooden cover - let so much of the heat out!! and why are they there??/ considering you have to take everything out of your cars so not to attract bears - this gives them an opening to smell all that you have in the room! and we froze!! the heater barely worked and the covers of the bed were worn and musty.
The fridge turns iteself off after a number of hours?? what the??
The food at the canteen type place was greasy and unappetizing...and we probably should have gotten something from the supermarket onsite.

The worst thing was we had a rat in our room that probably got in and out from those useless side vent things and we had no hot wate, we couldnt leave fast enough in the morning....The view (which is fabulous) is just not worth this sort of stay!
Would NOT recommend at all...you are obviously paying for the view and not the amenties - not worth it

Room Tip: dont go here!
See more room tips
  • Stayed November 2012, traveled with friends
    • 1 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
6 Thank chrispy75-12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orinda, California
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed November 26, 2012

This was our second Thanksgiving weekend at the Lodge. The Lodge rooms typically sell out for Thanksgiving weekend exactly a year and a day in advance (within a few minutes of the reservation window opening.) You can't beat the convenient location in Yosemite Valley and the yummy hot chocolate at the Food Court. The front desk staff is helpful and courteous. Unfortunately, some of the rooms are poorly lit and it is nearly impossible to keep the carpets clean despite the attentive efforts of the cleaning staff. My advice is to spend as much time out of the room (and enjoying the park) as possible.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank RXR94563
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed November 24, 2012

We came here as part of a 3 week honeymoon travelling around California. We chose the Lodge because of location but also because we have enjoyed staying in luxury lodges elsewhere.

The room was extremely poor, two 3/4 size beds which weren't really big enough to share. No actual light fittings just some dim bedside lights and a general very dated decor. For the price we were really disappointed; if we had stayed in a cheap motel I'd have no issues but this place isn't cheap. Carpet was dirty and we couldn't wait to get out the room in the morning. What could have been perfect turned out to be very disappointing

The food canteen resembled a smelly, messy school canteen. The bar was nice enough although too busy to get a seat and the restaurant continued the overpriced theme. A very random choice on the menu, all very expensive for what they were. If not for a nice bottle of red we would have complained.

Great location but if you are going to spend money go to the Ahwahnee!

  • Stayed November 2012
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
3 Thank Prestonthepenguin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
Level Contributor
149 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
4 of 5 stars Reviewed November 22, 2012

The lodge rooms (green classification) are worth the extra cost. It was large with semi-cabin style furniture. The large picture window leading to the balcony or patio was very nice. You keep it open all day to see the trees and valley walls.

The front desk staff was very nice in accommodating the extra requests we made on our reservation for a second floor quiet room.

Our room was far away from the main lodge, so there is a lot of walking involved. We didn’t mind since that was why we were here, plus it gets you out of the hustle of tour buses and shuttle vans.

The hotel location is ideal as it is in the Yosemite Valley with no need to use the car. The other hotels are about 40 minutes away.

Buses can take you most everywhere, but with that comes a caveat: In the winter the number of buses in service is very small. The wait time is posted to be 15 minutes in the day and 25 at night. In two days we experienced 30 minute waits during the day and 45 at night.

We didn’t notice any more noise from the other rooms than any other hotel.

The cleaning crew could be better as I found several skittles in the carpet. Overall though the room was clean and the beds comfortable.

The only complaint is most of the ice machines were broken, making us walk the entire length of the resort to find the one working machine. It was like a joke on guests as each machine had a note pointing to another machine that would be broken and had a note pointing somewhere else.

You’ll need a flashlight as it is a big resort and there are several areas where there is no lighting.

Room Tip: Second floor rooms have a far better view. Get as far away from the main lodge as possible.
See more room tips
  • Stayed November 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Nomad_LA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Davis, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed November 21, 2012

I hadn't been to Yosemite Valley in about 5 years, although we used to visit frequently and always found the accommodations and food satisfying and reasonably priced. But I was very disappointed this visit. Our room was shabby in decor and furnishings -- not modest-accommodation, wilderness-cabiny shabby, but unkempt as though the concessionaire is unwilling to spend money on refurbishing. The chrome on the faucet was completely worn through in places. That wouldn't annoy me so much if I were paying $79.95/night, but the Lodge is not inexpensive. At $145+/night I expect something at least as spiffy as a Motel 6. Worse, the room was not even clean: carpet edges along the walls and in corners were actually grimy. The tiny refrigerator, which turned out to be a "cooler" rather than a proper refrigerator, did not work; it took four phone calls, and three visits by service staff who assured us that the box was working, when it did NOT work, before we finally got a new box. Finally, food at the Food Court was terrible -- pricey, lukewarm and tasteless as though made from the cheapest possible ingredients. We did have very good dinners at the Mountain House restaurant for $30. I have always loved the convenience of staying right in the valley, but given this experience I will probably choose something outside the park next time.

  • Stayed November 2012, traveled with friends
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank Lynn G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Yosemite Valley Lodge

Property: Yosemite Valley Lodge
Address: 9006 Yosemite Lodge Dr, P.O. Box 578, Yosemite National Park, CA 95389 (Formerly Yosemite Lodge At The Falls)
Location: United States > California > Yosemite National Park
Amenities:
Bar / Lounge Free Parking Restaurant Ski-In / Ski-Out Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Yosemite National Park
Price Range (Based on Average Rates): $$$
Number of rooms: 245
Official Description (provided by the hotel):
Yosemite Valley Lodge is a favorite choice for families and large groups. Its close proximity to Yosemite Falls makes it the perfect base camp for exploring Yosemite National Park. Its glass and wood architecture work in unity with the surroundings and the ample windows allow in the bright mountain sunshine while providing remarkable views. ... more   less 
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Also Known As:
Yosemite Lodge At The Falls
Yosemite Hotel National Park
Yosemite Lodge Falls
Yosemite Ca
Yosemite View Lodge
Yosemite Hotel At The Falls
Lodge Reservation Yosemite
Lodge Yosemite
Yosemite Lodge Hotel
Yosemite Falls Lodge

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