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“OK but expensive” 3 of 5 stars
Review of Grant Village Lodge

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Grant Village Lodge
GreenLeadersGold level
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“OK but expensive”
3 of 5 stars Reviewed October 24, 2012

We stayed two days at the Grant Village Lodge. The rooms are small but clean. It has no TV, Internet, phone, not even cell phone coverage. The choice of restaurants and other places nearby is very little. The room was quite expensive though.
There's not much to see or do near Grant Village. It's short drive to Old Faithful however. Most other attractions in the park are further away and I wonder if it wouldn't be a better deal to stay outside of the park.

  • Stayed September 2012, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
9 Thank winandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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809 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (131)
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Berkshire, UK
Level Contributor
326 reviews
186 hotel reviews
common_n_hotel_reviews_1bd8 289 helpful votes
2 of 5 stars Reviewed October 14, 2012

After checking in at the modern reception centre, we were directed to one of the accommodation blocks a distance away, which we quickly christened Cell Block E though perhaps a more accurate comparison would be with a 1950's tenement. The corridors at 4.30pm were piled with used bedding and the residue of meals eaten in rooms. The room was dull, few facilities, no view, and decidedly tired. No TV and whilst you can access the internet, they want to charge nearly $5 per hour for that- the only hotel group of all those we used on a 21 day trip to make a charge. Though the "village" is on the lake we saw no view of it from the property. Can't understand no TV. The stuff about preserving the natural experience is bogus- they just don't want to spend the money. Again the only hotel group on our trip to fail with this very basic service.

The restaurant is chaos. If like me you made internet reservations the first thing you learn is that your reservation means nothing- you still have to wait in the foyer till called. When you're seated, the quality of experience you get is determined by your server. We had one good one, one medicre one and two bad ones in 4 visits. The bad waiters take an age to get your order and leave your food under heaters in the kitchen rther than bring it to you promptly, which ruins the food. The food is OK but unexciting. The most puzzling thing of all is why people are standing in line in the foyer when half the tables are unoccuppied.

Stay again? Well Yellowstone is a big park and staying in it has a clear utility. Grant Village is all we could get for a couple of the nights we wanted to stay. That said I would bend over backwards to avoid this place. Its clear that a high proportion of the staff and by implication much of the management is not good quality and there is no local labour pool. I do doubt whether Xanterra have the motivation or the competence to run this place as it could be. To judge what a property like this could be like, visit the Jackson Lake Lodge fifty miles south in the Tetons- a fundementally superior experience. If you must stay in a Xanterra property then the Snow Lodge at Old Faithful (17 miles) is far better.

  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
5 Thank DavidHBerkshire_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Xanterra, Manager at Grant Village Lodge, responded to this review, October 16, 2012
Thank you for your recent comments advising us of your visit to Grant Village Lodge.

I was disappointed to learn about your experience at this lodge. Your description of the conditions of your accommodations and quality of the food and service have left much to be desired. Fortunately, your feedback has provided valuable insight into how guests sometimes feel about their stay at this location. Please rest assured that we are working diligently to improve all aspects of the Yellowstone experience. Comments like yours certainly help with our efforts.

Thank you again for your comments. I hope you will visit us again in Yellowstone. If I can be of any further assistance, please contact me via the information provided below.

Sincerely,

Mike Keller, C. H. A.
Executive Director, Operations
Xanterra Parks & Resorts
PO BOX 165
Yellowstone National Park, WY 82190
(307)-344-5206
mkeller@xanterra.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Yellowstone National Park hotels

Bel Air
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed October 6, 2012

Stayed here 2 nights as part of a tour group. We were in Bldg A which was an advantage because it was a short walk to restaurant. The rooms are small and furnished with very basic furniture. There is no tv, cell phone service or internet, but after touring Yellowstone each day we were ready to go to bed. The restaurant food was excellent but service the first night was terribly slow. It was much better the 2nd night, however. The path from lodges to restaurants in unlighted and very dark.I kept hopping I wouldn't encounter a bear! I'm sure there are better places to stay in Yellowstone.

  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank phy105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai, China
Level Contributor
148 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
3 of 5 stars Reviewed October 4, 2012

I did stay at the end of the saison (end september) and the price was with 155usd per night not low. There is no TV, no internet, no breakfast, no fridge. For this hotel u just pay the location, coz located inside the yellowstone park. It is just 5min drive away from the west thumb and 30min drive from old faithful.
The standard for this high price i would consider as poor and not worth the money.

Room Tip: My review based on lodge at D123
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  • Stayed September 2012, traveled solo
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank Joergstravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle-under-Lyme, United Kingdom
Level Contributor
73 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
3 of 5 stars Reviewed October 3, 2012

We were traveling with a bird watching/photographic group of 15, from the UK. Stayed at Grant Village for 2 nights on the 23rd and 24th of Sep. The travel company made all the arrangements so I have no idea of the cost of the accommodation.

We stayed in block A room 223. The stairs have 14 steps. Enough if you are carrying a heavy case. A typical motel type of building, functional but lacking any character. Quite unlike the attractive rustic cabins at Coulter Bay.

The room was pleasant and comfortable. Two double beds with cotton sheets, one thick man made blanket and a bed cover. The room was at a comfortable temperature and we didn't need to alter the thermostat. Unlike the Coulter cabin, this room was fully carpeted. There was an alcove containing a built in desk with coffee/tea making machine, light, large mirror and plug sockets. There was also a stool at the correct height for using a laptop at the desk.

There was additional plug sockets in the room, ideal for charging up all our camera batteries. The British plugs fitted with a US adaptor fitted the sockets but looked in danger of falling out. As was the case with all the places we stayed. We had fortunately also taken a twin (UK) plug adaptor which already had the US 2 pins fixed into it, as well as an earth pin and this fitted fine

The bedroom also contained 2 chairs and a hairdrier. There was no fridge or TV. which didn't matter as we were hardly ever in the room. Another alcove had a clothes rail with 6 hangers.

The shower/toilet room was quite small with no carpet. The small shower cubical was adequate with Body wash, shampoo and conditioner. The shower bottom was a bit slippery and there was no fitted hand rail in the cubical, so take care if you are like me, getting on in years.

If you go to the bathroom during the night don't switch on the light as the extractor automatically comes on and make a lot of noise, which would probably wake guests in the surrounding rooms.

Overall we were happy with the room, it was clean and comfortable.

I have already reviewed the Grant dinning room in an other report. It was very busy and noisy. There is no where else to eat there, so its important to book a time to eat as soon as you can. The food and service is average. As with most US places we have stayed, there is a shortage of vegetarian meals. I had pasta which is OK, the salads are mainly lettuce with dressing. Again OK but not very exciting. Breakfast starts at 6.30am and the room gets very busy if you go in any later than 7am. Toast is ordered from the table and the service is quick if you get in early.

Overall I was pleased with the accommodation and Yellowstone is great!

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
4 Thank Lynne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hartford, CT
Level Contributor
49 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
2 of 5 stars Reviewed October 2, 2012

We stayed here on a coach tour. This place didn't seem very clean at all; the floor hasn't been clean in a very long time. It could have used a dusting. The hair dryer didn't work in the morning(called and was told they couldn't do anything); I guess all their money went into expensive coffee pots (Keurig Coffee machines). We did not have dinner here, but breakfast the next morning left much to be desired. The buffet was average if limited, however, toast, juice, and coffee were not out and were never offered to you my an exceptionally sullen and unhelpful staff. You had to hunt down the help to ask for juice, toast and coffee. There were many groups from other countries here, and the impression of the accommodations, but more importantly the service people were not good in our National Park. Toilet also backed up, but hey it is Yellowstone.

Room Tip: Avoid building E
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  • Stayed September 2012, traveled with friends
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
2 Thank BobHartford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Xanterra, Manager at Grant Village Lodge, responded to this review, October 16, 2012
Thank you for your recent comments advising us of your visit to Grant Village Lodge.

I was disappointed to read about your experience at this location. The non-functioning hair dryer should have been replaced upon your request, and the breakfast should have been more appealing. Please accept my apologies for these inconveniences and rest assured that I will address these issues with my staff. I am confident that my staff works diligently to provide high-quality accommodations to guests, so I believe that your feedback will be quickly implemented.

Thank you again for your comments. I hope you will visit us again in Yellowstone. If I can be of any further assistance, please contact me via the information provided below.

Sincerely,

Mike Keller, C. H. A.
Executive Director, Operations
Xanterra Parks & Resorts
PO BOX 165
Yellowstone National Park, WY 82190
(307)-344-5206
mkeller@xanterra.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pensacola, Florida
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed October 2, 2012

Granted the lodging is limited in Yellowstone, but Grant Village is definitely not an option. The place is very run down and in need of a serious remodel. It was OK to have no TV (that was quaint) but the walls were paper thin, furniture seemed to be from a 1980's remodel, the bathroom barely fit one person and appeared to be older than the room. We could not figure out how to work the thermostat which was so old, everything was worn off so you didn't know what was lo and high. And the volume of air never changed no matter the setting. We left after one night and would never recommend it to anyone.

Room Tip: Don't get a room!
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  • Stayed September 2012, traveled as a couple
    • 1 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Hsrs91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Xanterra, Manager at Grant Village Lodge, responded to this review, October 16, 2012
Thank you for your recent comments describing your visit to Grant Village Lodge.

Please accept my apologies for the condition of your room. We are anticipating an extensive remodel of Grant Village Lodge in the near future. This remodel will address the issues you mentioned in your review, and make the lodge much more enjoyable for guests. Until the remodel takes place, we will need to continue maintaining the lodge to the best of our ability. Your comments certainly help us follow up on these issues.

Thank you again for your comments. I hope you will visit us again in Yellowstone. If I can be of any further assistance, please contact me via the information provided below.

Sincerely,

Mike Keller, C. H. A.
Executive Director, Operations
Xanterra Parks & Resorts
PO BOX 165
Yellowstone National Park, WY 82190
(307)-344-5206
mkeller@xanterra.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grant Village Lodge

Property: Grant Village Lodge
Address: Old Faithful Bypass Road, Yellowstone Lake, Yellowstone National Park, WY 82190
Location: United States > Wyoming > Yellowstone National Park
Amenities:
Free Parking
Hotel Style:
Ranked #6 of 6 Hotels in Yellowstone National Park
Price Range (Based on Average Rates): $$$$
Hotel Class:2.5 star — Grant Village Lodge 2.5*
Number of rooms: 300
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Also Known As:
Grant Village Hotel Yellowstone National Park

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