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“What happened to this hotel?” 2 of 5 stars
Review of Microtel Inn & Suites by Wyndham Seneca Falls

Microtel Inn & Suites by Wyndham Seneca Falls
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Microtel Inn & Suites by Wyndham Seneca Falls
2.0 of 5 Hotel   |   1966 Route 5 And 20, Seneca Falls, NY 13148   |  
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Ranked #3 of 4 Hotels in Seneca Falls
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578 reviews from our community

Traveler rating
    131
    198
    154
    70
    25
See reviews for
190
209
41
42
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Ottawa
Level Contributor
58 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
1 of 5 stars Reviewed August 31, 2013

I am rarely so disappointed in a hotel!

Noisy - Avoid all rooms that are above their compressor. Yes, a compressor starts about every 2 hours for 20 minutes all night long. The room was vibrating. I barely slept. The noisiest room in the are 221 and 219. The further away you are, the better.

Outdated - The furniture is outdated and needs to be renewed. The online pictures are somewhat deceiving.

Unclean - The vaccum cleaner was clearly not done in the room, the bathroom was not cleaned during our stay, and the drain in the bath tub was blocked so we bathed our feet in cold dirty water.

Price - Approximately $125 per weekend night for this experience is overpriced (high season)

Staff - As for trying to get this fixed, all room for fully booked so we could not changed room. The worst, after complaining to the receptionist (person in charge of the hotel on weekends), she told me to call the 1-800 and complain. Needless to say, that it was not exactly the attitude I was looking for after not having slept for two days.

1st Response from customer care (email quote): "On behalf of Microtel by Wyndham, please accept my sincerest apologies for any inconvenience we may have caused you. We appreciate and wish to retain our valued patrons." That was it!

I wrote back to them to request a compensation and a few days later customer care said it will send a voucher for a future stay.

Room Tip: Avoid rooms 219, 221 and the rooms on the first floor that would be their equivalent.
See more room tips
  • Stayed August 2013, traveled as a couple
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Microtel Inn & Suites by Wyndham Seneca Falls

Property: Microtel Inn & Suites by Wyndham Seneca Falls
Address: 1966 Route 5 And 20, Seneca Falls, NY 13148
Phone Number:
Location: United States > New York > Finger Lakes > Seneca Falls
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Seneca Falls
Price Range (Based on Average Rates): $
Hotel Class:2 star — Microtel Inn & Suites by Wyndham Seneca Falls 2*
Number of rooms: 69
Reservation Options:
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Also Known As:
Microtel Inn And Hotel Seneca Falls
Microtel Seneca Falls
Microtel Hotel Seneca Falls
Seneca Falls Microtel

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