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“Honest staff returned money accidently left in our room” 5 of 5 bubbles
Review of USA Stay Hotel and Suites

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USA Stay Hotel and Suites
Ranked #3 of 9 Hotels in Hot Springs
Mackinaw City, Michigan, United States
Level Contributor
89 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Honest staff returned money accidently left in our room”
5 of 5 bubbles Reviewed October 16, 2013

We were lucky to get a room for the night. We took a chance on this hotel and it sure was nice. Easy check-in and check-out. Suite was generous and like new. Pool looked fabulous, we didn't get the time to use it but we would if we came back that way again. We checked out in the morning and we were 100 miles down the road when we received a call from the front desk that I had left my 'make-up bag' in the room with money inside. They mailed the bag to my home address for me. There was $300 in that bag. It renewed my faith in humanity to experience their pure honesty.

  • Stayed September 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Sheryl C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BoulderFalls, Front Office Manager at USA Stay Hotel and Suites, responded to this review, October 19, 2013
Dear Sheryl C, Thanks for the great review. We are glad you enjoyed your stay and we are glad you received your makeup bag and money safely. Hope to see you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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186 reviews from our community

Traveler rating
    60
    80
    29
    11
    6
See reviews for
72
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Gering, Nebraska
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed September 15, 2013

This was our first stay at this hotel although we are in Hot Springs frequently for appointments at the VA. The staff was friendly and helpful, the breakfast bar offered several options. We were impressed with our room, large and comfortable with a microwave and refrigerator. This compared to some of the higher end hotel chains where we have stayed in other cities. Room was very clean and offered a sitting area and desk. The wired internet connection was not working and I had some trouble connecting to the wireless in my room. Since I was working one of the days we were there this connection was very important. When I spoke to the manager who was at the front desk she promptly rebooted the wireless router and this resolved the issue. The bed was a bit hard but that is common in many hotels overall it was comfortable.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank NurseGeek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BoulderFalls, Front Office Manager at USA Stay Hotel and Suites, responded to this review, September 21, 2013
Dear Guest, Thank you for the great review. We appreciate all reviews as they help us to grow and update things as necessary. I'm glad you had a good stay. We are sorry for the internet issues and inconvenience. We hope you will choose us again the next time you are in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
125 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 bubbles Reviewed September 3, 2013 via mobile

Stayed here two nights while visiting Mt. Rushmore and Custer State Park. Nicely decorated with large breakfast area And ample seating. The breakfast bar had a great variety to choose from and all fairly good. Comfortable rooms, size wise, but the beds should be upgraded.

  • Stayed September 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Linda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Williamsburg, Iowa
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed September 3, 2013

I stayed here for four nights and the staff was terrific. One deskclerk in particular who is from the area was nice enough to give me ideas for my intinerary. She told me what sights I could see in a day and even which sights and why some were more interesting then others.
she really helped me to have a great vacation.

  • Stayed August 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 1bonnie13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Conover, WI
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed August 19, 2013

We have stayed here before and have been treated very well. The rooms are good size. There is a microwave and small refrigerator in the rooms. The staff is very friendly. If you can't find something you like at the breakfast buffet you are not trying. There is waffles, toast, English muffins, bagels, cinnamon rolls, egg omelets, hot oatmeal, bananas, oranges, apples, and even grapefruit, along with biscuits and gravy an assortment of dry cereals and coffee. Oh, and there is a washer and dryer on site. We will stay here again next time we come to Hot Springs.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Diane P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed July 23, 2013 via mobile

Right across the street from the Mammoth site. The breakfast was nice, the staff was working hard to keep up. The rooms were good size, beds were comfortable. They had a fitness room. Location was good! Overall satisfied with our stay.

  • Stayed July 2013
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank mmargit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arnold, Nebraska, United States
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed July 23, 2013

We took our two boys (6 & 4) to South Dakota to see all the sights & create memories; we had a great stay at your hotel. We had breakfast (had to get there early, but hey, free breakfast), we used the pool & the staff were very friendly & quick. I called down for more coffee in our room, & we had more in less than 5 minutes. Clean, private & comfortable--we will stay here again!!

  • Stayed July 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank StaciH635
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about USA Stay Hotel and Suites

Property: USA Stay Hotel and Suites
Address: 1401 Highway 18 Byp, Hot Springs, SD 57747-9664 (Formerly Holiday Inn Express Hot Springs)
Phone Number:
Location: United States > South Dakota > Hot Springs
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 9 Hotels in Hot Springs
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — USA Stay Hotel and Suites 2.5*
Number of rooms: 86
Official Description (provided by the hotel):
86 room hotel located in the beautiful southern Black Hills. Close to all attractions. ... more   less 
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Also Known As:
Usa Stay Hotel Hot Springs
Holiday Inn Hot Springs
Hot Springs Holiday Inn

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