We booked a room in January for us and our two children for a June vacation. June 1, we received an email that advised they had given our room to someone else who had booked for a longer period than us (i.e. we got bumped for more money). But, we were told in the email that the "Good news for you, I have upgraded you to the Guest House...It is really nice, cozy and much more spacious..." Then, on June 13, we were emailed "There has been an error regarding your reservation for the night of 6/25. I only have one room in the hotel available... It is a room with a full size bed..." Not being able to secure any volunteers to sleep on the floor, we are looking for an alternative. It does appear they are refunding our money, but very disappointed in the total lack of ethics and not honoring the committment, leaving us out on the limb just days before we fly north for was to be the first leg of our vacation.
- Official Description (provided by the hotel):
- The FlatIron Historic Sandstone Inn is 1 hour away from ALL the best attractions the Black Hills of South Dakota has to offer and is now open year 'round! Make us your home base for your vacation! The FlatIron Historic Sandstone Inn is beautifully decorated with it's own unique style for each Suite. The FlatIron was built in 1911 and has been renovated with a unique European Flair. There are 4 Guest Suites in the building each with full kitchens and private baths. We also have 2 Massage Therapists on the main level and a Yoga Studio! Make the FlatIron Inn your Black Hills Destination! ... more less
- Also Known As:
- Flatiron Hotel Hot Springs