I had booked this hotel 6 months ago as part of our road trip. Over the last couple of weeks though I had read lots of 'iffy' reviews and decided to try and move hotel, unfortunately everything seemed to be booked up or a lot more expensive. We decided to stay, check in was great, Jeff was really helpful. The room was nice and big and we had a sofa in front of the tv. However, the hotel overall is in need of a little TLC as it is looking a little sad and not exceptionally clean. The guest laundry facilities were out of order and part of the poolside was coned off as it was unsafe. Free wi-fi was a great addition. Breakfast was ok, it was pleasent enough. It all seemed to be going ok then came check out. We stood at the desk for 25 minutes while they tried to sort out a printer and then proceeded to see to other guests that had 'jumped' the queue. I was a little exasperated and dropped my keys on the desk and told them to check me out in their own time. I feel a little IT and customer relations training may be in order.
- Official Description (provided by the hotel):
- Our Baymont is conveniently located on U.S. Highway 18/385 in the Black Hills. Our Baymont Inn and Suites Hot Springs, SD, hotel lets you quickly reach the best natural attractions in the area, like Mount Rushmore, Wind Cave National Park, Custer State Park and more. We are also less than 1 mile from the largest mammoth research facility on the planet, The Mammoth Site. Wake up to a wonderful free breakfast featuring hot waffles, fruit, danish, cereal and much more. Each of our rooms feature a comfortable bed, microwave, refrigerator, alarm clock/radio, hairdryer, coffee maker and more. Use our free Wi-Fi to fine-tune your travel plans as you go. Kids 17 and under stay free with an adult. Our Baymont Hot Springs, SD is pet friendly. Non-smoking and handicapped-accessible rooms are available, and truck / RV parking is included. Our hotel is the perfect launching pad for exploring the natural wonders of the Black Hills. Head to the Mammoth Site, a working archeological dig, where you can view fossils of mammoths and other Ice Age creatures. Take a scenic drive along Needles Highway to Custer State Park, just 25 miles away, to watch roaming herds of bison, antelope, mountain goats and elk. En route to the larger-than-life granite sculpture of Mount Rushmore, stop by Crazy Horse Memorial to visit the monumental tribute to the revered Native American leader. View the breathtaking Cascade Falls, only nine miles away, before digging into the subterranean geological wonders at Wind Cave National Park and Jewel Cave National Monument. ... more less
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- Also Known As:
- Best Western Hot Springs
- Hot Springs Best Western