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Hilton Cincinnati Netherland Plaza
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Reviews (2,698)
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All reviewsart decothe palm courthistoric hotelcarew towerfountain squarejunior suiteobservation deckthe lower levelcounter spacerooms are smallpublic areasvalet parkingcorner roomheart of downtownohio riveran older hotelconvention center
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Reviewed October 26, 2013

This could have been a great experience. for the 2 nights I stayed here. The hotel is in a beautiful Art Deco building, a great, great environment. The lobby and public areas are outstandingly beautiful...a real throw back to different times. I had a really nice room, big, with effectively a walk in robe which allowed luggage and clothes to be out of the way, 2 queen beds, great natural light and a reasonable, but not huge, bathroom. Pricing was good as well. Staff were pleasant, the check in and check out process was efficient. The restaurants are good, food is fine. I used the in room dining service and the food here was very good too and quickly delivered. The only reason it wasn't a great stay was the v noisy party being held in the rooms next door on the 1st night...which it took until 1.30am for the hotel to shut down...too slow...and if you are tired and a bit jet lagged... really, really irritating. Pity...

  • Stayed: October 2013, traveled on business
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Thank MA_JA_AUS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NetherlandPlaza, General Manager at Hilton Cincinnati Netherland Plaza, responded to this reviewResponded October 28, 2013

October 28, 2013

MA_JA_AUS

Dear MA_JA_AUS:

Thank you for taking the time to complete a review of your recent stay on TripAdvisor.

Let me begin by thanking you for selecting our hotel for your stay in Cincinnati!

Thank you too for your kind comments regarding the hotel’s décor; our food and beverage offerings; and your guestroom. We are pleased to know that you enjoyed so many aspects of your stay.

Thank you too for sharing your concerns with a noisy party in an adjoining guestroom. I apologize that this was not quickly resolved by our security team. If you would like to provide some additional details about this, I would be happy to address the matter for you directly. You may reach me at Michel.Sheer@Hilton.com to do so.

Sincerely,


Michel A. Sheer
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 24, 2013

The Hilton is in an historic downtown building that has some character but also needs some updating.
The room was very large but the lighting was terrible and there were few accessible outlets in the room. The bathroom was very small which reflects the age of the hotel. The wireless internet was difficult to bring up on my iPad. The sign in page repeatedly failed to display in the browser. Front desk staff was efficient but not particularly friendly. The doorman Jonathan was very friendly and helpful and actually drove us to our business meeting in the hotel shuttle. Overall, adequate for a one or two night stay.

  • Stayed: October 2013, traveled on business
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Thank lislander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NetherlandPlaza, General Manager at Hilton Cincinnati Netherland Plaza, responded to this reviewResponded October 25, 2013

October 25, 2013

LIslander

Dear LIslander:

Thank you for taking the time to complete a review of your recent stay on TripAdvisor.

Let me begin by thanking you for selecting our hotel for your stay in Cincinnati!

Thank you for sharing your observations regarding the availability of electric outlets and your difficulty in signing onto our Internet service. We utilize AT&T Stay Connect and have had terrific success with this program. I apologize that this was a concern and would be happy to review this with you personally if you would like to contact me at Michel.Sheer@Hilton.com.

On a more positive note, I’m happy to hear that our doorman Jonathan assisted you with your transportation needs in downtown Cincinnati. I’ll be sure to share your comments with Jon directly.

Thank you again and we hope to have the pleasure of welcoming you back whenever your travel plans return you.

Sincerely,


Michel A. Sheer
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 23, 2013

Gorgeous art deco hotel in Cincinnati. Rooms are a bit small, but adequate. Good bar ambiance and food. Nicely kept, pleasant and helpful staff, although the front desk was a bit lackadaisical, requiring reminders to credit an incorrect charge. Very convenient to the convention center. Definitely would stay there again.

Stayed: October 2013, traveled on business
Thank Kathy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher S, Manager at Hilton Cincinnati Netherland Plaza, responded to this reviewResponded October 24, 2013

October 24, 2013

Kathy A

Dear Kathy A:

Thank you for taking the time to complete a review of your recent stay on TripAdvisor.

Let me begin by thanking you for selecting our hotel for your stay in Cincinnati!

Thank you for your kind comments about the hotel! We are pleased to know that you enjoyed the beauty and location of the hotel and found our staff’s services to be very helpful. You can be sure that we’ll share your comments with our team in general.

As a historic hotel, we have a small number of queen and king size beds in this category. When our occupancy allows us to do so, our agents will review our guest’s requests and place our guests in room types that are above and beyond what has originally been reserved. If we did not acknowledge your request for a king or our inability to fulfill a larger room type at the time of check in, I apologize.

Please accept my apology for the mis-posting of a charge that was added to your bill. We hope and trust our team member’s prompt action in removing this charge has conveyed our sincere interest in this matter.

Many thanks again, we look forward to the opportunity of welcoming you back whenever your travel plans return you to Cincinnati.

Sincerely,


Michel A. Sheer
Managing Director

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Reviewed October 23, 2013

I love this hotel. We have stayed twice now - each time for a Cincinnati Reds game. Our 1st room was quite small but still nice & clean. Comfy beds. Our 2nd room was much larger and we loved the fact that it was a corner room so we had a window on 2 walls. The décor is beautiful and it is really like stepping back in time. Within walking distance to the stadium and several bars & eating establishments. The breakfast buffet was delicious as well! We had a charge show up on our room bill which was not ours and the staff was extremely friendly and took care of it right away. Wont stay anywhere else in downtown Cincy!

  • Stayed: September 2013, traveled as a couple
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Thank bostonterrierlover32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher S, Manager at Hilton Cincinnati Netherland Plaza, responded to this reviewResponded October 24, 2013

October 24, 2013

bostonterrierlover32

Dear bostonterrierlover32:

Thank you for taking the time to complete a review of your recent stay on TripAdvisor.

Let me begin by thanking you for selecting our hotel for your stay in Cincinnati!

Thank you for your kind comments about the hotel! We are pleased to know that you enjoyed the beauty and location of the hotel and found our staff’s services to be great. You can be sure that we’ll share your comments with our team in general.

Please accept my apology for the mis-posting of a charge that was added to your bill. We hope and trust our team member’s prompt action in removing this charge has conveyed our sincere interest in this matter.

Many thanks again and we are proud to be your hotel of choice when your travel plans return you to Cincinnati.

Sincerely,


Michel A. Sheer
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 23, 2013

We stayed here based on location to shopping and restaurants...beautiful historic building, great room service, nice décor in the rooms, easy too find, lots of amenities, amazing views. Only con, smaller bathrooms but nicely done...We would stay here again.

Room Tip: The higher up, the better the view. Ask for a downtown view or a river view, both amazing.
  • Stayed: October 2013, traveled on business
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Thank Mike and Joanna W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher S, Manager at Hilton Cincinnati Netherland Plaza, responded to this reviewResponded October 24, 2013

October 24, 2013

Mike and Joanna W

Dear Mike and Joanna W:

Thank you for taking the time to complete a review of your recent stay on TripAdvisor.

Let me begin by thanking you for selecting our hotel for your stay in Cincinnati!

Thank you for your kind comments about the hotel! We are pleased to know that you enjoyed the beauty and location of the hotel and found our staff’s services to be great. You can be sure that we’ll share your comments with our team in general.

Thank you for your feedback regarding the lack of space in the bathroom of your guestroom. We are continuing to review options for improving the bathroom portion of our guestroom experience. I apologize that these aspects of your stay were disappointing. We are working with our owners group on future improvements to the bathroom that will include changes that will address the space issue that you have cited.

Many thanks again and please call on us whenever your travel plans return you to Cincinnati.

Sincerely,


Michel A. Sheer
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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