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“By far the cleanest hotel in the area, with the nicest rooms and impeccable decor.”

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Hilton Cincinnati Netherland Plaza
Ranked #7 of 51 Hotels in Cincinnati
Certificate of Excellence
Reviewed August 14, 2012

Im afraid to wrote this review- i dont want the word to really get out about this remarkable gem! If you staying in downtown Cincinnati, pony up the extra few dollars and stay in comfort! By far the cleanest hotel in the area, with the nicest rooms and impeccable decor. Proximity to duke center, plaza and mall was why we chose the Hilton. We have stayed in adjacent hotels in the past - and will always chose the Hilton from now on. The service was great! front desk, valet and bell hops made my group feel very welcome. Although the bathroom was on the small side, with zero counter space, the room was nice compared to Hyatt and millennium next door. Overall, hotel was very clean, room service was great, and service made it worth the extra few dollars. Will book the Hilton again in a heart beat for next years conference.

  • Stayed: August 2012
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1  Thank MarriageDoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,048 - 2,054 of 2,524 reviews

Reviewed August 9, 2012

Perfect location for access to just about everything in downtown Cincinnati. Lovely old hotel. Excellent staff--from front desk to valet to housekeeping to concierge to room service. Food was excellent. Room was just okay. Large, clean but lacked furniture for the size of the room; small, old television that kept trying to not work. Maintenance was great though. Really small bathroom; need new shower heads. Room location resulted in a lot of street and elevator noise. Wish this Hilton could make arrangement with parking garage for in-and-out self parking (like other Hilton hotels have done around the country).

  • Stayed: August 2012, traveled as a couple
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2  Thank D F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NetherlandPlaza, General Manager at Hilton Cincinnati Netherland Plaza, responded to this reviewResponded August 13, 2012

August 13, 2012

D F


Dear D F:

Thank you for taking the time to write about your recent stay at the Netherland Plaza Hotel. We appreciate the opportunity that this provides us to respond directly to you.

Let me begin by thanking you for choosing our hotel for your stay in Cincinnati.

Thank you too for your comments about the hotel. We are delighted to know that you enjoyed its history, the service from our staff and our food and beverage offerings. We also appreciate your comments on our guestrooms. We are in the process of making improvements there with the installation of a new case good piece to support flat screen televisions, guestroom refrigerators and safes.

Thank you for your suggestion regarding a billed to the guestroom self-parking option. We have reviewed this with the previous operator of the garage and will be discussing this with the new operators. Thank you.

Sincerely,


Michel A. Sheer
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 9, 2012

Ideal downtown Cincy location, great for business travelers and families alike. Used Hilton points to upgrade to a two room suite which worked out ideal for our family. Having wi-fi Service and fridges in the rooms starting this fall will be a big plus.

Room Tip: Use points for upgrades if you need more space.
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  • Stayed: August 2012, traveled with family
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1  Thank Steve S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 9, 2012

I stay in many of the Hilton family of hotels very often, and this was by far the worst experience ever.

The room was outdated, with a tiny 19" tube television, and no microwave or mini-refrigerator. There was no wifi detectable in our room. The room was very stuffy and the window wouldn't even barely open the tiniest amount, due to being screwed shut.

We were listening to music in our room, on a tiny speaker, when security banged on our door at 3am. A bully-like security guard tried to force his way into our room, claiming that he "smelled smoke" and that the music was too loud. We were NOT smoking in the room, and the music was ridiculously low. I think he was up to something suspicious, the way he conducted himself. Thankfully, I refused to open the door and he went away.

I would expect these conditions and treatment in a cheap motel, but not at the "prestigious" Hilton Cincinnati Netherland Plaza. Appearances prove to be deceiving once again, folks.

Next time I'm in Cincinnati, I'll be exploring other options, to say the least.

Room Tip: Hotel is a horrible value.
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  • Stayed: August 2012, traveled with friends
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2  Thank Carlos T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NetherlandPlaza, General Manager at Hilton Cincinnati Netherland Plaza, responded to this reviewResponded August 14, 2012

August 14, 2012

Carlos T

Dear Carlos T:

Thank you for taking the time to provide us your feedback on TripAdvisor. We appreciate the opportunity that this provides us to respond directly to you.

Let me begin by thanking you for choosing our hotel for your travel to Cincinnati.

Thank you for sharing your concern regarding our security officer’s response to your guestroom from a neighboring guestroom. We appreciate your comments and will certainly consider them when we are intervening in situations like this in the future. Thank you for letting us know.

We are also closing in on installing improvements to the guestrooms here including flat screen, high-definition televisions; guestroom safes and refrigerators. We look forward to the improvements that this will bring for all of our guests.

If you wish to review this matter further, please feel free to call me at 513 564-6401 or e-mail me at Michel.Sheer@Hilton.com.

Sincerely,


Michel A. Sheer
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 8, 2012

Not only is the hotel gorgeous but had a very great experience. The hotel was very accomadating on both check in and check out. We were able to get in early and check out late. The service was perfect on all levels. Everytime I walked in the hotel I was greeted by a very nice employee. Room service was delicious and staff was very polite with great customer service. The room was very nice and beds were soooo comfortable!!!

Room Tip: Get a suite, its worth the extra bit of money.
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  • Stayed: August 2012, traveled on business
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1  Thank amandametcalf23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 8, 2012

One of my friends was able to get a fantastic deal on a suite for the 4 of us during the Pure Romance National Training we attended in Cincinnati. The hotel was right down the street from our training events at Duke Energy center and easy to get to/from. The main hotel areas and room were all clean and comfortable. Plus the rooms were well stocked with plenty of towels (with 4 women lots of towels are a must!) My only complaint is that the main door on the room would not close by itself, we always had to double check and make sure it had latched. Overall a wonderful experience. :)

Stayed: August 2012, traveled on business
1  Thank Sondra P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 8, 2012

We come to Cincinnati every year in August for training. This is the first year we have stayed at this hotel and will always come back in the future. The staff was very friendly and helpful. They knew we had driven all night to get there and did a great job of getting the room cleaned and ready for us quickly. The bed was very comfortable with cozy pillows. We look forward to staying at the Hilton again next year.

  • Stayed: August 2012, traveled on business
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1  Thank Erin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Cincinnati Netherland Plaza

Address: 35 West Fifth Street, Cincinnati, OH 45202-2801
Phone Number:
Location: United States > Ohio > Cincinnati > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Cincinnati
#3 Family Hotel in Cincinnati
#4 Romantic Hotel in Cincinnati
#5 Business Hotel in Cincinnati
Price Range: $145 - $317 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Cincinnati Netherland Plaza 4*
Number of rooms: 561
Official Description (provided by the hotel):
1. Opened in 1931, this updated National Historic Landmark and charter member of Historic Hotels of America is one of the world's finest examples of French art deco in existence. Located within Carew Tower with shops & restaurants and centrally located across from Fountain Square. Within four blocks of 90+ shops, restaurants, bars and attractions including Great American Ball Park and Paul Brown Stadium. One block from Duke Energy Convention Center and connected via skywalk. Renovated guestrooms feature mini fridge, safe, wifi access, flat-screen tvs with expanded high-definition programming, new seating, sound dampening blackout curtains and soft goods. Award-winning on-site dining including Forbes Four Star rated Orchids at Palm Court, named #7 Best Restaurant in the USA (OpenTable, 2014); casual dining in The Grille at Palm Court; relaxed fare, signature cocktails & private label microbrew in The Bar at Palm Court. Complimentary access to The Gym at Carew Tower, a 13,000 sq ft fitness facility located in hotel's lower level, with a pool, Jacuzzi, 10+ treadmills, 10+ ellipticals, free weights and more. ... more   less 
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Also Known As:
Hilton Cincinnati Netherland Plaza Hotel Cincinnati
Hilton Hotel Cincinnati
Cincinnati Hilton
Hilton Netherland Plaza Hotel Cincinnati
Hilton Cincinnati Netherland Plaza Ohio

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