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“Lack of appreciation for Gold Members”

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Holiday Inn Express Cincinnati West
Ranked #27 of 52 Hotels in Cincinnati
Madison, Alabama
Level 6 Contributor
162 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Lack of appreciation for Gold Members”
Reviewed October 15, 2013 via mobile

My wife and I was traveling on vacation through Ohio in route to New York. When I checked in I was not recognized as a GOLD PLUS member which shocked me!!

When I asked about the situation I was told that it is up to the different properties how they treat Gold Plus members. This is the second time this year this has been an issue at check-in. Either make it a minimum recognition so we don't have unfulfilled expectations. Please help...

Stayed October 2013, traveled as a couple
Helpful?
Thank RockyTop1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
broerik0, General Manager at Holiday Inn Express Cincinnati West, responded to this review, October 19, 2013
Dear RockyTop1,

Thank you for your review on Trip Advisor regarding your recent experience with the Holiday Inn Express Cincinnati West. I greatly appreciate you taking the time to bring this experience to my attention and want to apologize that we did not recognize your IHG Rewards Club Gold Status and to thank you for your patronage.

It is our goal to consistently provide superior service and accommodations and your comments are important to us. The feedback I receive from our valued guests, like you, enables me to target problem areas and to take necessary actions to ensure similar situations can be avoided in the future. It is the hotel's policy to greet and recognize all IHG Rewards Member along with their status at check in. I will be having a meeting with the Guest Services Staff and will be utilizing this this review as a training opportunity to ensure all Guest Services Representatives are properly greeting all IHG Rewards Members.

Once again, I appreciate you taking time to share your comments with me and want to thank you for being an IHG Rewards Gold Member. I know you have many choices when it comes to lodging and hope you will to continue to choose Holiday Inn Express for your future needs.

Sincerely

Kenneth Broering
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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164 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (32)
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English first
Melbourne - Australia
Level 6 Contributor
290 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
Reviewed October 15, 2013 via mobile

Found this hotel very good, good sized rooms, clean, very helpful check inn staff and very adequate breakfast, great location. Enjoyable stay - thank you and would definitely use it again and recommend to others.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wardies4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fayetteville, Arkansas
Level 3 Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 21, 2013

We were in town for a funeral and this hotel allowed out of town family members to stay for a discounted bereavement rate. We appreciated being together to share rides and have coffee together in the mornings.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank SarahBee60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
durham, nc
Level 5 Contributor
94 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed August 19, 2013

Aside from "breakfast", which was really subpar, I have nothing bad to say about the place. But nothing good either. Front desk attendant should thin about finding a job that doesn't involve hospitality. Place was clean, away from everything, safe, I think... order your cab in advance. Internet connection was good.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Herve_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sejalarch, Manager at Holiday Inn Express Cincinnati West, responded to this review, September 3, 2013
Dear Herve_8,
Thank you for your feedback. Your comments are most helpful. I believe we can improve on every item you mentioned: breakfast food, front desk service, cab availability. Please allow us another opportunity to serve you in the future. Safe travels!
Management Team - Holiday Inn Express Cincinnati West
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana
Level 5 Contributor
57 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed August 16, 2013

We were only here for one night, but it was a nice and comfortable stay. The rooms are pretty large and clean. The continental breakfast was bigger/nicer than I expected and everyone was friendly and accommodating.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kat_arit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, CA
Level 6 Contributor
166 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed August 15, 2013

I have stayed at a couple of Holiday Inns this year and my biggest hesitation about this property is the lack of an on-site restaurant or bar. Granted, everyone needs a car to get here but not everyone wants to drive to a bar to meet up with friends also in town for an event. Front desk staff were VERY nice as was the staff person overseeing the breakfast area. Guest room was decent sized. Closet area needed more skirt hangars (we use them to hang men's pants to minimize wrinkling or the need to iron).

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SamanthasDad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Cincinnati West, responded to this review, September 1, 2013
Dear SamanthasDad,

Thank you for taking the time to write this review.

I sincerely apologize for we fell below your expectations. As a brand standard, our hotel does not have an on site restaurant to differentiate ourselves from other brands within the group, as such, we offer complimentary breakfast as an alternative. I am sorry for the inconvenience this has caused you.

Your feedback is not only essential but is also a helpful tool to measure the level of service we extend to our guests and at the same time provides us with an opportunity to improve our standards. Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Dhan M
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hilton Head, South Carolina
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 12, 2013

If you are visiting people on the West side of Cincinnati, this hotel is much cleaner and better located than the Holiday Inn in Lawrenceburg. The rooms are MUCH bigger, too. The staff was helpful and made sure we had adjoining rooms, even though they couldn't guarantee this when we made the reservation.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vicki W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Cincinnati West

Property: Holiday Inn Express Cincinnati West
Address: 5505 Rybolt Rd, Cincinnati, OH 45248-1029
Phone Number:
Location: United States > Ohio > Cincinnati
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #27 of 52 Hotels in Cincinnati
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Cincinnati West 2.5*
Number of rooms: 115
Official Description (provided by the hotel):
Our western Cincinnati hotel is centrally located to where you want to be! Located only 10 miles from downtown Cincinnati, the Holiday Inn Express Cincinnati West is central to Cincinnati's business centers and tourist attractions. Located off I-74 at exit 11, Rybolt Road, and only 15 miles from Cincinnati-Northern Kentucky International Airport, your hotel is within just a few minutes of 4 Cincinnati convention centers. Duke Energy Convention Center, Northern Kentucky Convention Center, Wyoming Civic Center, and Sharonville Convention Center are all within fifteen miles of our hotel. Our Cincinnati accommodations also offer close proximity to many corporate businesses, including Proctor & Gamble (P&G), General Electric (GE), Kroger Company and Chiquita Brands. Getting to tourist attractions is easy from your western Cincinnati hotel, which is only a short drive from downtown Cincinnati and Newport on the Levee. Sports fans will appreciate our close proximity to the stadiums of both the Cincinnati Reds and the Cincinnati Bengals. Other nearby attractions include Kings Island and the Argosy Casino in Lawrenceburg, IN. Your hotel offers free high-speed, wireless Internet access along with a Hot Breakfast each day. The hotel also features an outdoor pool with sun deck, a fitness center and a business center. Come and Stay Smart at the Holiday Inn Express Cincinnati West. ... more   less 
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Also Known As:
Holiday Inn Express Cincinnati West Hotel Cincinnati
Holiday Inn Express Cincinnati West Ohio

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