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Reviews (178)
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All reviewssmoke detectortennis tournamentthe breakfast areaquiet locationspent one nightin great shapevery nice place to staynext morningnice breakfastfree breakfastshort stayroom ratecomfortable bedice machineroom was largefront desk staffomelet
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Reviewed August 15, 2012

I've stayed at quite a few HIE over the years and this one is probably at the bottom of the list. It's not BAD but then again it's not the Renissance O'Hare either. The rooms could use some updating and a thorough cleaning. Mildew in the bathtub and stains on the ceiilng are just a few of the items noted.

My biggest issue was with the A/C. I'm not sure if it just needed a good cleaning or what but the smell it produced was pure mildew (you know....that smell you get when you put away a wet tent and then take it out weeks later....that smell).

The door to our room was also extremely hard to open.

Front desk...top notch as always.

Pool...REALLY old and patched up outdoor pool...has seen it's better days.

Location...pretty convenient to anything around Cincinnati...make sure you have a 4-wheel drive to get yourself up into the parking lot as the motel sits on the side of a VERY large hill.

Pillows...HIE does offer "soft" and "firm" pillows on each bed (notated by the clever pillow case embroidery). I'm not sure if anyone pays attention when they put the cases on the pillows though. I certainly couldnt tell "soft" from "firm". These have to be the loudest pillows around too. The type of pillow when you move your head it sounds like someone is cracking peanut shells in your ears.

Door (again)....I fully understand putting the type of handles on the door that allows the elderly or handicap the abilty to open the door...but cant someone make a 'Do Not Disturb' sign that will stay on this crazy thing and not keep falling on the floor every time you open the door? We put robot rovers on Mars but HIE cannot get a door placard that stays put. :)

  • Stayed: August 2012, traveled with family
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Thank bradley g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 14, 2012

The hotel is adequate for a night. Fairly clean rooms. Ok for a quick one night stay. Pool not very nice or clean. Quick highway access, shops and food nearby. Friendly staff. Disgusting property next door though.

  • Stayed: July 2012, traveled with family
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Thank bjgdb8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 9, 2012

I've not got a lot of experience with HI Express properties, but this is a perfectly nice motel and a good place to spend a night if you are traveling through Cincinnati. The property is a bit worn, but very clean and well run. The breakfast is perfectly adequate, and the breakfast room is huge with plenty of room to accommodate several families. We didn't use the pool, but it looked quite nice for a motel pool. I'd definitely stay there again if it were at a price point of $80 or lower.

One quick point - this is a four "star" property relative to other motels on the Interstate. This isn't a Hyatt or Westin style property, nor should you expect it to be. I'm rating this in comparison to other motels on the road... Hampton Inn, Fairfield Inn, etc.

  • Stayed: August 2012, traveled with family
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Thank Tribe1920
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 2, 2012

I had a quick business trip in Cincinnati and booked a room at the Holiday Inn Express. It is very neat and presentable on the outside and is within an area where there are numerous restaurants, gas stations and places to shop.
The Staff was very friendly and helpful. My room, though, was dated and drab for my taste. I personally would not want to stay in the room for more than one night - kind of depressing, However, the star of the room was the bed - maybe one of the most confortable I have slept in. And at the end of the day, that's what we're looking to find.
The bathroom was very small but the double queen room had ample space.
I stayed on the fourth floor away from the elevator and it stayed very quiet; although the older AC unit continued to make noise the entire stay.

  • Stayed: August 2012, traveled on business
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Thank BarnzGirls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 29, 2012

The entire hotel smells like stank, stale cigarette smoke. Carpeting and upholstery has stains. Rude, unattentive and argumentative staff. Did not want to touch the buffet or go in the pool based on the poor quality and lack of overall cleanliness of this motel.

  • Stayed: July 2012
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Thank Parkbar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Cincinnati West, responded to this reviewResponded August 25, 2012

Dear Parkbar,

Thank you for your feedback. I am sorry that you encountered issues with the level of cleanliness in our property and for the unsatisfactory customer service from our staff. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. Please accept my apologies for falling short of your expectations. We appreciate your feedback as this is our best resource for improving guest services.

Sincerely,

Lera M
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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