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“Friendly place away from home” 4 of 5 bubbles
Review of Hawthorn Suites by Wyndham Cincinnati

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Hawthorn Suites by Wyndham Cincinnati
Ranked #12 of 47 Hotels in Cincinnati
Certificate of Excellence
Level Contributor
44 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Friendly place away from home”
4 of 5 bubbles Reviewed July 2, 2014

We stayed three night and were very satisfied with the room and staff. It was Ricardo who checked us in. The room was clean with a nice kitchen. The morning breakfast was ok, but nothing to get excited over. The pool was a little small, but ok. Still would recommend this place.

  • Stayed June 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Anneliese J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Guest Relations Manager at Hawthorn Suites by Wyndham Cincinnati, responded to this review, July 11, 2014
Thank you for your kind review! We appreciate you taking the time to review our hotel, as your opinion is very important to us. We welcome any suggestions to our services, including breakfast items. We are glad to hear that you would recommend Hawthorn to others.
We look forward to seeing you and your family again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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462 reviews from our community

Traveler rating
    241
    148
    49
    10
    14
See reviews for
202
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Any
English first
Essex, Canada
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 bubbles Reviewed June 30, 2014

Made a reservation in march for a stay in june. Received confirmation. When I arrived at 5:30 p.m. on the date of our stay- only 1.5 h after check-in-I discovered they had given away our room. As we had travelled 450 km and been on the road for 8.5 h I was miffed to say the least. The woman at the counter said they had run my credit card earlier in the day and it was invalid-it had expired in April. They had tried to call and email, but I did not receive them as we were on the road already. What truly bothered me is that when I told the woman we needed a room, she simply stared. She made no effort to find us another room and in fact blamed us for the problem. I had to insist they make the problem right and she simply kept insisting they had no obligation to assist us in any fashion. Finally, she said they had no rooms available and could do nothing more. After I complained loudly, the manager finally agreed to call around to assist us in finding a room. While he was doing that, my husband walked to the Holiday Inn next door and explained our problem. They had no rooms, but called an affiliate nearby and found us a place. They were super!

The staff at the Wyndham were rude and unhelpful. I understand the card on file had expired, but cannot understand why they hadn't indicated in the reservation that the card would be a problem, as the Hampton Inn had done, nor why they had given away our room so quickly, before the late check-in time. I discovered later that there were several big events in town and I suspect they were able to get the full rate for the room, rather than the discount rate we had been guaranteed. I will not stay with Wyndham again.

  • Stayed June 2014, traveled with family
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Annasgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Guest Relations Manager at Hawthorn Suites by Wyndham Cincinnati, responded to this review, July 12, 2014
It is standard hotel practice for every hotel to only accept valid credit cards to guarantee a hotel room. As a courtesy, we tried numerous times to contact you. Also, our hotel did hold a room for you until 6pm even though your credit card was invalid.

If you try to book a reservation on our website, it states right in the box to enter your credit card:
”We require a valid credit card to confirm your reservation and guarantee your room. Any required deposit or pre-payment will be charged to this card in advance of your arrival.”

Upon arriving at our location, you told us yourself that you knew your credit card was expired. As the hotel, we have no knowledge of what was affecting the validity of your credit card. Without a valid credit card, a hotel room cannot be guaranteed.

Also, the front desk clerk was the one who agreed to try and find you a room elsewhere. She did her best calling all hotels she could find numbers for in the Sharonville and even West Chester area before you departed.

We hope that you will give a chance in the future to make a better impression.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg, Canada
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed June 28, 2014

This is a relatively new hotel which is located at the end of a sort of "hotel park" on the north end of Cincinnati. We just needed a place to stay overnight before heading to the Creation Museum southwest of Cincinnati; the hotel is not far off highway 275 which got us to the museum in only about 30 minutes.

When I booked through priceline.com I inadvertently chose that night as the check-in (instead of a week later!). Since it was short notice, I didn't qualify for free cancellation however, the service rep contacted the hotel directly and they changed my dates at no charge. Thank you Hawthorn staff!

Our room had a full size fridge and kitchen counter/sink along with a stove top, microwave, dishes, cutlery etc. which was great for preparing our packed lunch for the following day. The free breakfast had sausage patties and eggs as well as the usual cereal, bagels, juice/milk/coffee. Although there were available tables in the breakfast room, we opted to bring our food back to our room and eat at our leisure. There's also a nice outdoor patio right off the breakfast room but it was raining so no one was making use of that.

The only surprise was that there was only a thin slip that covered about a third of the bed (crosswise). It looked nice but wasn't warm enough for me; my spouse needs the a/c cranked whereas I like to be toasty at night. I don't have a lot of body fat to depend on so I need a sheet/full bedcover combination. I took a chance on the sheets being warm enough on their own but by the middle of the night they proved to be insufficient. It's not that I froze to death but had I hogged the bedslip cover thingy and strategically wrapped myself in it before dozing off, it probably would have been fine.

We came too late and left too early to use the pool but it looked nice.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank neenieburger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Guest Relations Manager at Hawthorn Suites by Wyndham Cincinnati, responded to this review, July 13, 2014
Thank you for taking the time to post a review about our hotel! It was our pleasure to move your stay dates for you.

I do apologize if you mistook our white comforter for a bed sheet. All of our comforters are placed inside of a duvet. Next time you stay with us, please know that we would be more than happy to provide you with extra blankets. Contact the front desk at any point in time as we are here to make your stay as comfortable as possible!

We look forward to seeing you next time you are in Cincinnati!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Rapids, Michigan
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed June 24, 2014

Family of 6 was very pleased w/suite when traveling south. Called for a repeat reservation traveling north. The 2nd suite was unbelievably larger/comfortable. Staff, especially Ricardo, was awesome!
Kids had fun in the pool. Would recommend this to family/friends.
PH Family

Room Tip: Even though 2nd suite was next to the elevator, never heard it. Elevator was small/slow but rooms we...
See more room tips
  • Stayed June 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank P H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Guest Relations Manager at Hawthorn Suites by Wyndham Cincinnati, responded to this review, July 11, 2014
Thank you for your five star review! We will definitely pass your kind words along to Ricardo. I am sure he will be so excited to read your review! We look forward to seeing you on your next trip to Cincinnati.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed June 14, 2014

I had a great stay at the Hawthorn, it has awesome employees. Especially Kristy at the front desk, she was very helpful! Would definitely recommend this hotel to anyone traveling! The indoor pool was a great place for my children to have some fun!

  • Stayed June 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Bluermr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephanieBorders, Guest Relations Manager at Hawthorn Suites by Wyndham Cincinnati, responded to this review, June 18, 2014
Thank you for taking the time to write a nice review about our hotel! We are so happy to hear that you would recommend our hotel to anyone traveling. We look forward to having you and your family stay with us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hawthorn Suites by Wyndham Cincinnati

Property: Hawthorn Suites by Wyndham Cincinnati
Address: 11180 Dowlin Dr, Cincinnati, OH 45241-1836 (Formerly Arcadia Residential)
Phone Number:
Location: United States > Ohio > Cincinnati
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Cincinnati
#6 Business Hotel in Cincinnati
#8 Romantic Hotel in Cincinnati
#8 Family Hotel in Cincinnati
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hawthorn Suites by Wyndham Cincinnati 2.5*
Number of rooms: 72
Official Description (provided by the hotel):
Hawthorn Suites by Wyndham Cincinnati offers upscale, affordable, all-suite accommodations. The property is located in the Sharonville area, conveniently situated off of I-75 and near I-275 loop, within range of many great local dining establishments and retail outlets. Retire to the privacy and comfort of separate living, working, eating and sleeping areas in your extended stay lodging. Relax in spacious suites that are 50 percent larger than traditional hotel rooms. Watch your favorite movies on our large 42in plasma television with all hi-def channels and DVD player and retire to a wonderful nights sleep with our plush pillow-top mattresses. Whip up your favorite meals in your own, full-sized, fully equipped kitchen. Complimentary hot breakfast and free fiber optic Wifi provided to our guests. In addition, the hotel provides guest laundry, fitness room, and indoor heated pool to our guests. ... more   less 
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Also Known As:
Hawthorn Suites By Wyndham Cincinnati Hotel Cincinnati
Hawthorn Suites Cincinnati
Hawthorn Suites By Wyndham Cincinnati Ohio

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