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“Not too happy, dirty room” 3 of 5 stars
Review of Hawthorn Suites by Wyndham Cincinnati

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Hawthorn Suites by Wyndham Cincinnati
Ranked #11 of 50 Hotels in Cincinnati
Certificate of Excellence
atlanta
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Not too happy, dirty room”
3 of 5 stars Reviewed April 24, 2013 via mobile

Stayed April 23-24, thought we got a good deal online at $84/nt, but as others mentioned, construction up front, super flat pillows and huge stains on the sofa cushions. Use extra bed cover to avoid touching those. The fitness room has a recument and treadmill that appear to work, but the elliptical dis not seem to ans they barely fit in the room. No paper of cloth towels, no sanitizer, dirty machines. Breakfast average, coffee was bad. Would not go back.

  • Stayed April 2013
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank cmra1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hawthorncincy, Manager at Hawthorn Suites by Wyndham Cincinnati, responded to this review, April 24, 2013
Thank you for staying with us and taking the time to express your concerns. We apologize for any inconvenience you may have experience. We are shocked to learned of your experience as this is the first time we have heard about the incident. We take cleaning and maintenance issues very seriously and address it immediately if reported. We do have a wonderful track record of clean rooms and pleasing our guests. We want all of our guests to have 100% satisfaction and I hope you will contact us so we may resolve it to your satisfaction. Thank you again for staying with us. We appreciate the feedback and welcome the opportunity to make things right.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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438 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Any
English first
Niles MI
Level Contributor
104 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
3 of 5 stars Reviewed April 22, 2013

First of all I have to say it was not the typical chain we stay in and felt "different" to us.

The room would have been fine except for the smokey smell. We had a King with fold out sofa. It was spacious enough etc... but when we entered I noticed a very "fresh, fabrezzy" type smell with an underlying "old smoke" type smell. I thought I remembered in reading reviews that others had complained of this so I didn't bother to call down. We were exhausted after a our drive and wanted to get settled. The fresh smell wasn't bad and figured it would be okay.

We came back the next day after being gone all day and the room reeked of smoke. There was no fresh smell now. I would have tried to change but it was past 11 p.m. and we'd been on our feet all day and were in no mood to try to switch rooms even if they'd offered.

Leaving the next morning we addressed the issue and asked if they could clean like they did that first day and leave the "fresh" smell again. He seemed to indicate to us that we might have a smoking room though we were supposed to have a non-smoking but said they'd been making changes so he wasn't sure. The hotel was/is under construction.

Coming back, again smoke smell, no freshness but we were leaving in the morning and it was late so we dealt with it.

The breakfast area was under construction so they served it on the second floor. It was typical of hotel breakfasts. They did have trays so you could take it back to your room which was nice.

The kitchen in the room was adequate. It had silverware, a few cups, plates etc... We did some things in the microwave and made use of the fridge.

The pillows were very flat. Bring your own if you can.

Did appreciate the business center. They have computer with printer available 24 hours which helped us get something we needed to change for our event done and printed quickly.

Would we go back....probably not. There are other ones we prefer just happened to not be in this area where we needed one close to our event.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank tlpgina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hawthorncincy, Manager at Hawthorn Suites by Wyndham Cincinnati, responded to this review, April 24, 2013
Thank you for taking your time to express your concerns. We take all cleaning issues very seriously. It is rare that we receive a complaint about the smell of our suites and we would like to apologize for your inconvenience. We will look into your issues with our housekeeping and front desk staff. We do have a wonderful track record of clean rooms and pleasing our guests. We want all of our guests to have 100% satisfaction and I hope you will contact us so we may resolve it to your satisfaction. Thank you again and I do hope that you will give us another try!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jackson, Michigan
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed April 20, 2013

I am astounded by the good reviews. I must have had a real lemon room.
First, the HOTEL called US the day beore to make sure we were coming!! i didn't see this as a courtesy, I saw it as pestering. No other hitel has ever done that. When we arrived, we found they had already charged our debit card or one night! (this was annoying, as we wanted to use our Visa to pay - who in the world charges your card beore you arrive?!) then, they charged the next two night when we checked in! (???) sorry, but we travel a bit and I've never seen that. When we arrived, the room did not smell fresh. I stayed three nights with my husband and three children; we got a 2 room suite, and as soon as we arrived, my three year old ran into the second room to explore. She shut the door - and it locked - and we could not unlock it! called the front desk and they said there was not a key! they told us we would have to jimmy it with a screwdriver!? we finally broke it open. Noticed there was rusty water leaking down the door jamb. dry. not wiped up. pillows were thin and smelled not fresh. went to bed down, unfolded the sofa bed and it was unmade. called to ask for sheets, was notified they were in the closet - and they were. in an old blanket bag. there was a blanket with two holes in it and yellowed sheets!!! The breakast was so dissapointing. Sufficient, but so uncomfortable and meager that we ate out the next two mornings. Not an easy decisions working with a five person family and a budget. Finally, the pool - towels were gone when we got there, decor was shabby and outdated (white but yellowed plastic chairs), and my pet peeve - I could scrape the brown film off the sides with a fingernail. One time i got out of the pool a glob of someone's clump of hair was sticking to my hand. Overall I was so dissappointed with this hotel and would never recommend it. Traveling to Niagara Falls in August and avoiding Hawthorn because of this.

Room Tip: i don't know what else to say. I am driven to reviews by very good and very bad experiences. t...
See more room tips
  • Stayed April 2013, traveled with family
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
2 Thank DeeWhee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisville
Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed April 16, 2013

We chose this property based on a combination of the reviews, property website, and value for the area. While our experience was okay, I expected a little more from the room based on the information I had received prior to our stay.

This hotel is located north of Cincinnati, about 20 minutes from downtown. It is a quiet location and the exterior was very nice. While it's a little bit of a drive from downtown, it's location is very convenient with I-75 and I-275 extremely accessible. Also, Sharon Woods Park (a must-see) is nearby, as well as a few restaurants. You aren't staying in the most thrilling area, but thrilling things aren't far away.

Check-in was a breeze, and all of the staff members were very friendly. The room itself was average--while the full kitchen (complete with full size refrigerator, range, and anything else you could need) and room layout were great, the general cleanliness and soundproofing definitely left something to be desired. The room was clean enough, but had a lived in feel and didn't quite match the exterior of the hotel, in my opinion.

Upon arrival, I noticed dirty (WET) towels on our bathtub. Gross, but after calling the front desk, housekeeping quickly came to retrieve them and apologized profusely. We then noticed we had been left with almost no paper towels and no tissue. Front desk quickly fulfilled our request. But it would have been nice to not have to worry about these little things. When you have been driving for hours, the last thing you want to do is worry about these little issues.

Wi-fi was a bit of a pain to get going each time we wanted to use it, but worked well enough once connected. And perhaps the most troubling issue was the amount of noise we could hear from other guests. My advice would be to try for a room on the top floor, that way you won't have to hear anyone above you. But I could hear people across the hall during the morning hours, and I'm certain they were able to hear my toddler's happy squeals, as well. Sleep was ROUGH, as our upstairs companions did not come to their room until 2-3AM, and proceeded to stomp and bang (but I really think they were just walking normally, honestly).

The indoor pool was nice and even shared an outdoor space that was quite pleasant in good weather. Breakfast was sufficient and very much appreciated--cereals, eggs, bacon, toast, muffins, etc. Coffee availability was top-notch! :)

All in all, I would consider staying here again if I were in the area, but will definitely check other properties first to compare rates and reviews.

Room Tip: Highest floor will have no upstairs neighbors and no noise!
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
3 Thank chilinobeans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Detroit, Michigan
Level Contributor
218 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
3 of 5 stars Reviewed April 10, 2013

I chose this hotel because of the excellent reviews compared to the others in the same area. My experience was average. The room was average-we had a king with the pullout for my family of 4. The tv was super, but the WiFi was in and out constantly. Our shower drain was so slow that you stood in ankle deep water throughout your shower. Noise level from nearby and above rooms was louder than other places I've stayed. Bed was average comfort, cleaning was average as well. Pool was cloudy and crowded, breakfast was very crowded because the regular room was underconstruction...I will stay somewhere else on my next visit.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Katherine L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hawthorncincy, Manager at Hawthorn Suites by Wyndham Cincinnati, responded to this review, April 14, 2013
Thank you so much for staying with us. We really appreciate your comments. We apologize that we did not meet your expectations. We will definitely look into the issues and address your concerns with our maintenance and housekeeping staff. Our staff does try hard to address any concerns immediately if reported. Again, we do apologize for any inconvenience you may have experience as our hotel is currently expanding the lobby and dining area to give our guests a more spacious and relaxing place to stay.
Thank you again for staying with us. Please email us with any other concerns. We appreciate the feedback and welcome the opportunity to make things right.

Shaun
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Springfield
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed March 25, 2013

Our room was above the average, with a complete kitchen filled with all necessary cookware and service for four. Everything was comfortable and quiet. The pool was very nice, warm and relaxing. Breakfast was completely sufficient, a little different to eat in our room since no tables are available but we loved the privacy of that. Over all a very excellent experience that I'd highly recommend to anyone.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hawthorn Suites by Wyndham

Helpful?
3 Thank Audrey M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis, IN
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed March 9, 2013

This was a nice hotel, very clean and staff was helpful and friendly. If sleep is of importance, request a room on an upper floor away from the pool area.
Cable, free wi-fi, and a hot breafast buffet in the lobby. Fresh cookies when you check in!

Room Tip: Stay away from 1st floor .... lots of traffic to the pool and seemed to be a congregating place for...
See more room tips
  • Stayed March 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank kren3256
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hawthorn Suites by Wyndham Cincinnati

Property: Hawthorn Suites by Wyndham Cincinnati
Address: 11180 Dowlin Dr, Cincinnati, OH 45241-1836 (Formerly Arcadia Residential)
Phone Number:
Location: United States > Ohio > Cincinnati
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Cincinnati
#6 Business Hotel in Cincinnati
#8 Romantic Hotel in Cincinnati
#8 Family Hotel in Cincinnati
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hawthorn Suites by Wyndham Cincinnati 2.5*
Number of rooms: 72
Official Description (provided by the hotel):
Hawthorn Suites by Wyndham Cincinnati offers upscale, affordable, all-suite accommodations. The property is located in the Sharonville area, conveniently situated off of I-75 and near I-275 loop, within range of many great local dining establishments and retail outlets. Retire to the privacy and comfort of separate living, working, eating and sleeping areas in your extended stay lodging. Relax in spacious suites that are 50 percent larger than traditional hotel rooms. Watch your favorite movies on our large 42in plasma television with all hi-def channels and DVD player and retire to a wonderful nights sleep with our plush pillow-top mattresses. Whip up your favorite meals in your own, full-sized, fully equipped kitchen. Complimentary hot breakfast and free fiber optic Wifi provided to our guests. In addition, the hotel provides guest laundry, fitness room, and indoor heated pool to our guests. ... more   less 
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Also Known As:
Hawthorn Suites By Wyndham Cincinnati Hotel Cincinnati
Hawthorn Suites Cincinnati
Hawthorn Suites By Wyndham Cincinnati Ohio

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