I'll get to the point and just say that the service was slow and the menu is misleading. I wanted a full order of pork spare ribs which comes with 2 sides. Anywhere in the city a full order of ribs dinner is enough to feed more than 1 person--especially when it costs $23.95 vs the single order with 2 sides for the price of $13.95.
I took the food home and was sure that I'd been given the wrong order when I saw that I had five bones and my side items consisted of approx 3 tbs each of greens and coleslaw. I called and the person that answered said simply Hello. I said hello and she said hello immediately as if she hadn't heard me. We spent approximately 20 seconds saying hello back and forth with me turning my cell phone to speaker to make sure I was being heard. Finally she says something about me only saying hello and I understood that she was just playing games. I asked if this was Pit to Plate and she confirmed that it was (which would have been nice if she had answered the phone properly). When I told her that I'd been given the wrong order she remembered me and assured me that it was right because she had packed it herself.
As unbelievable as that was to me she began to rationalize why a whole order of ribs only amounted to approximately five bones. She says, they are big bones and she charges by the pound and that its plenty of meat. I explained that I was trying to feed more than one person and she actually told me it would be enough for me and my son. LOL. When I asked her about the small sides as if for a single portion she just went, Ohhhhhh. I wish you would have told me that you wanted it for more people.
What??? I told her that the ribs didn't come with sauce either and even though she had admitted to packing it herself she immediately blamed that on a 'new' worker. She said when I come back she'd give me an extra sauce on the house. I. Will. Never. Go. Back.
The coleslaw was creamy and tasty but the veggies were not evenly cut which is fine if you like big mouthfuls of cabbage. The meat was wayyyy too salty and it was barely warm. With sauce it might have been better. The greens appeared to be canned. The food only ranks at a level 2 out of 5.