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“Did not believe the hype of being #1 in chain on Internet....I was wrong”

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Residence Inn by Marriott Cincinnati Downtown/The Phelps
Ranked #2 of 51 Hotels in Cincinnati
Certificate of Excellence
United States
Level 5 Contributor
90 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Did not believe the hype of being #1 in chain on Internet....I was wrong”
Reviewed December 22, 2013

From pulling up to the Valet everyone in my party from 16 to 65 felt welcomed and attended to. This staff should put on "how to...." Clinics. The front desk service, directions from manager, the morning meal and evening snack staff all made it a place we did not want to leave.

Room Tip: Get the suite, we'll worth it. Even have the staff get your groceries so u can make lunches to...
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ChiefPontiac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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703 reviews from our community

Traveler rating
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229
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (152)
Date | Rating
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English first
Southern California
Level 3 Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed December 13, 2013

We stayed here as a group for a family wedding nearby. The staff simply could not have been better, from the valets, to front desk, bar and breakfast room. The location is very good and the suites are as nice as all Residence Inns. The real winner here is the staff!

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank KzMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ohio City, Colorado
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 9, 2013

Clean rooms, great staff! David & Tom' was a great help, they made our stay amazing. Wish we were here for more than just business. Felt like 5 star treatment! We left pleased!!!!!!! We would recommend this INN to anyone passing thru Cincinnati

Stayed November 2013, traveled as a couple
Helpful?
2 Thank Erin P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 6, 2013

Oh my gosh!! The best hotel stay ever. My husband and I traveled to Cincinnati from Atlanta to celebrate Thanksgiving with family and I chose the best hotel for our stay. The room was excellent - clean, stylish and up to date. The hot complimentary breakfast was delicious. The staff ready to assist with any need. Our stay was simply excellent! Please note, parking downtown is limited so the hotel offers valet parking at an additional cost.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Dione R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sevilla, España
Level 5 Contributor
65 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed December 1, 2013

My experience at the Residence Inn didn't start off too well. I phoned them to let them know I would be arriving later than I thought and was informed that the room I booked, a 2-bedroom suite, wouldn't be available and they could offer me 2 one-bedroom suites. I wasn't too happy about that since there I wanted a suite where the people in the 2 rooms could hang out in the living room together and chat.

However, from the moment we got there the people were so friendly that it made up for the original disappointment I felt. The rooms were large, with a separate living room, the breakfast was great, with waffles and fruit, eggs, etc. But really it was the friendliness of all the staff, from the reception people to the valets to the chambermaids. They really make this hotel special.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JamesinSeville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Ohio
Level 4 Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed November 15, 2013

My husband and I stayed here just one night, but that stay was enough to ensure our return when we are in Cincinnati. We echo what other reviewers have written about service: every staff member that we encountered - valet/bell, front desk, breakfast crew, housekeeping - was friendly, cheerful, responsive, and efficient. The lobby, bar, and dining areas are beautiful and immaculate, and our 11th floor room was well-appointed, comfortable, quiet, super clean, and offered terrific views of Mt. Adams and surrounding area. The breakfast was plentiful, with reasonably wide range of choices, and tasty. The location was terrific for us: a short (10-15 minute) walk to Fountain Square; an easy walk to dinner in the evening, and then to downtown meeting the next day.

  • Stayed November 2013, traveled on business
    • Value
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    • Cleanliness
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Helpful?
1 Thank SmallWorldAA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level 3 Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 11, 2013

Highest marks across the board! When they opened the Residence Inn in Cincinnati, they made sure that they did their homework to get it right. Fantastic Service! Spacious Rooms! Wonderful Breakfast, etc. Hospitality at its Best! Kudos

Room Tip: Request a room either facing the park or courtyard.
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  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Matthew G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn by Marriott Cincinnati Downtown/The Phelps

Property: Residence Inn by Marriott Cincinnati Downtown/The Phelps
Address: 506 E 4th St, Cincinnati, OH 45202-3303
Phone Number:
Location: United States > Ohio > Cincinnati > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Cincinnati
#3 Business Hotel in Cincinnati
#3 Romantic Hotel in Cincinnati
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Residence Inn by Marriott Cincinnati Downtown/The Phelps 3*
Number of rooms: 134
Official Description (provided by the hotel):
Housed in the historic Phelps Building in the heart of downtown Cincinnati's business district, Residence Inn by Marriott Cincinnati Downtown/The Phelps is an extended-stay Cincinnati hotel that blends old-world splendor with modern amenities. Come stay with us and enjoy our comfortable accommodations, whether you're traveling for business or for pleasure. Our Cincinnati extended-stay hotel is an all-suite hotel featuring free daily breakfast, a fitness center, complimentary Wi-Fi, a business center and meeting rooms, and an ideal location close to Downtown Cincinnati's top businesses and attractions. Great American Ballpark, Jack Cincinnati Casino, Duke Energy Convention Center, and more are close by. ... more   less 
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Also Known As:
Residence Inn Cincinnati Downtown Hotel Cincinnati
Residence Inn By Marriott Cincinnati Downtown/The Phelps Ohio

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