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“Super Service, Super Friendly Hotel” 5 of 5 bubbles
Review of Residence Inn by Marriott Cincinnati Downtown/The Phelps

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Residence Inn by Marriott Cincinnati Downtown/The Phelps
Ranked #2 of 47 Hotels in Cincinnati
Certificate of Excellence
Nashville, Tennessee
Level Contributor
45 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Super Service, Super Friendly Hotel”
5 of 5 bubbles Reviewed July 8, 2013

I have raved more than once today about our recent stay at this hotel since we checked out yesterday morning! Wow! I am not certain that I have stayed in a USA hotel that has it figured out any better. The service and attentiveness is off the charts. Very clean, friendly, hospitable, smiling faces everywhere....we could not have had a better experience for two nights in a hotel. Thank you for giving me some hope that there is a hotel with fantastic service and attention to details like you gave to me. Word of caution: Keep it up and you will always have customers like me that want to return soon! Great job.

Room Tip: Our room faced the apartment directly next door, although not at all unsightly it was unusual and di...
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  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank HK445
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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609 reviews from our community

Traveler rating
    513
    83
    9
    2
    2
See reviews for
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (139)
Date | Rating
  • English first
  • French first
  • German first
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English first
Brentwood, Tennessee
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed July 2, 2013

I just wanted to make sure a person is acknowledged for going above and beyond. On June 28th 2013 I was to be at Fox 19 in Cincinnati at 4:50 am. I was to be there for the final day of the St Jude Dream Home. I was downtown by 4:15 and for the life of me could not find the place. I had the address but it was one of those addresses that jumps across the expressway and doesn't seem to fit any pattern. I must have ask 10-15 valets and cabbies and got little more than a shrug of the shoulders. It was to the point I was willing to get a ticket if the Police would just guide me, no luck. Finally I stopped at the Residence. The Gentleman at the front desk actually printed out a map for me. It took me no more than 5 minutes to get there. I'm wanted to make sure he knows how much I appreciated his help. It was to the point I did not know what I was going to do, I think his name was Brian. Thank you so much for helping me find my destination.

Arthur J. Staehling

  • Stayed June 2013, traveled on business
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank artsmart1954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winston Salem, North Carolina
Level Contributor
298 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 180 helpful votes
4 of 5 bubbles Reviewed July 1, 2013

I totally agree with all the positive reviews of this hotel. It was just as good as we expected. The staff could not have been more hospitable and helpful. We spent four nights there and I hated to leave! Our one bedroom suite was spacious and had lots of room to relax in.

The only reason I did not give this five stars was the thermostat in our room wouldn’t cool below 72 degrees. We (I) like to sleep in a room cooled like a meat locker so I woke up warm several times. No matter what you set the thermostat on it maintained a consistent 72 degrees, which was perfectly comfortable during the day, but for us, not so much at night.

We arrived on a Saturday and were able to get on street parking through the weekend but Monday and Tuesday we valet parked ($22 a day) because we needed to be able to get our car in and out. Valet parking attendants were friendly and fast. If you call from your room your car will be out front waiting for you upon your arrival in the lobby.

We also enjoyed the outside courtyard. We had friends come to the hotel to see us and it was extremely pleasant to be able to sit outside and enjoy the sound of the fountain while we visited.

The Phelps Building, which dates back to 1926 and now houses the Residence Inn, has an interesting background. Pick up one of the booklets in the lobby telling you the history of the building and be sure to walk across the street to Lytle Park and spend some time relaxing on the park benches and people watching.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank DearDona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bucharest, Romania
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed July 1, 2013

Great value for money, large studios with kitchen, full size fridge, comfortable beds, quiet -and the best- very close to the P&G headquarters :) especially useful when the cold Cincinnati wind makes its presence felt. And it does, quite often.

  • Stayed April 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank AdiPanait
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 28, 2013

As a consistent traveler to Cincinnati, I have to say that this has been my very best hotel experience out of all my visits here. I arrived at the hotel at 10:00 am and not only did they have a room ready but they gave me an upgraded room free of charge. My room was perfectly clean, roomy and comfortable. The service here is impeccable and the staff is some of the friendliest I've encountered in all my travel. I will make this Residence Inn my only hotel for all future stays in Cincinnati.

  • Stayed June 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank jzackary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed June 27, 2013

We spent several nights at this hotel. The staff greeted you every time you came through the door. The room in the 2 bedroom unit we were in was fresh and spacious. The breakfast was exceptionally well done for a 'free breakfast.' It was more like a restaurant meal with waffles, excellent scrambled eggs, juice yogurt and fruit. The cooks who prepared the food and the staff who bussed the tables showed pride in what they do. The people who worked the valet service and who did concierge were helpful and courteous. The front desk staff were helpful and they involved the manager when unusual things were required. This hotel exceeded my expectations in every respect.

  • Stayed June 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Stephen-472
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Brunswick Canada
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed June 25, 2013

Great location, rooms, lobby and patios. Very friendly staff for the most part with the exception of one more junior valet/ bellman who appeared to be a tad off task.
I would highly recommend the hotel and I can see why it's ranked number 1.
Very safe location and close to everything.

  • Stayed June 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Roadrunner55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn by Marriott Cincinnati Downtown/The Phelps

Property: Residence Inn by Marriott Cincinnati Downtown/The Phelps
Address: 506 E 4th St, Cincinnati, OH 45202-3303
Phone Number:
Location: United States > Ohio > Cincinnati > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Cincinnati
#3 Business Hotel in Cincinnati
#3 Romantic Hotel in Cincinnati
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn by Marriott Cincinnati Downtown/The Phelps 3*
Number of rooms: 134
Official Description (provided by the hotel):
Housed in the historic Phelps Building in the heart of downtown Cincinnati's business district, Residence Inn by Marriott Cincinnati Downtown/The Phelps is an extended-stay Cincinnati hotel that blends old-world splendor with modern amenities. Come stay with us and enjoy our comfortable accommodations, whether you're traveling for business or for pleasure. Our Cincinnati extended-stay hotel is an all-suite hotel featuring free daily breakfast, a fitness center, complimentary Wi-Fi, a business center and meeting rooms, and an ideal location close to Downtown Cincinnati's top businesses and attractions. Great American Ballpark, Jack Cincinnati Casino, Duke Energy Convention Center, and more are close by. ... more   less 
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Also Known As:
Residence Inn Cincinnati Downtown Hotel Cincinnati
Residence Inn By Marriott Cincinnati Downtown/The Phelps Ohio

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