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“The best hotel in the U.S.!”

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Residence Inn by Marriott Cincinnati Downtown/The Phelps
Ranked #2 of 51 Hotels in Cincinnati
Certificate of Excellence
Powell, Ohio
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“The best hotel in the U.S.!”
Reviewed May 6, 2013

My husband and I stayed 2 nights along with our college age daughter for the Flying Pig Marathon 2013 weekend. We were astonished by how beautiful the hotel is as well as how wonderful everyone in the hotel treated us. From the moment we pulled up to the curb to the moment we walked out the door and drove away, everyone in the hotel greeted us with GENUINE kindness and smiles! I had booked a king suite but since our daughter ended up staying with us (she's a UC student and thought she might stay at her campus house, but when she saw the beautiful accommodations, she had a quick change of heart), we decided once we entered the room, due to our visit and needing a good nights rest to race the next day, we would need two queens. We called down to the desk and they immediately found us a 2 bedroom with 2 Kings and brought us up our new keys!! I was so thrilled not to have to sleep in a queen with my hubby because hotel queen beds feel like twin beds especially when you are exhausted....Plus added bonus, our daughter got her own bedroom and bath!! We could of stayed here for at least a week, if not longer!! The rooms are very clean and comfortable which was so wonderful for a great nights sleep prior to our big race day and afterwards exhausted!! The entire staff was welcoming and kind...they encouraged us as we left for the race, praised us as we returned, and bent over backwards to make us feel welcome! I can't say enough about every employee. The valet parking was so speedy, I think they could of won the marathon! The location is perfect and our walk was a perfect quick warmup for our race! The only issue was the front desk at check in told us breakfast buffet didn't open until 7 either Saturday or Sunday. They did have water, coffee, fruit, bagels and yogurt bright and early Sunday AND Saturday they did have the entire breakfast open stocked full hot ready to eat by 7am for us...I just wish I would of went a few minutes earlier as I'm sure they had things ready...instead we rushed and ate real quickly on our way out the door! All in all....food was great....NO complaints at all! The best hotel experience....and my husband travels on business quite often! We've stayed at several upscale hotels and The Residence Inn Cincy outshines them with their true hospitality, kindness and accommodations!
Thank you so very much for a wonderful birthday/marathon weekend! I tried to book for next years race just now, but the web site only books thru April 2014!! Will check back next month!! See y'all maybe sooner...I hope!! :)

Room Tip: Our rooms were very quiet...we felt as if we had the hotel to ourselves! Room 407!
See more room tips
  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank KHHey6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidMeisner-GM, General Manager at Residence Inn by Marriott Cincinnati Downtown/The Phelps, responded to this review, May 20, 2013
Thank you for the amazing review of our hotel. We are ecstatic to hear that you not only enjoyed the spacious two bedroom suite but that you found our entire hotel team to kind and welcoming. We truly look to create a unique and memorable experience for each and every guest and I am very excited to hear that we were able to accomplish that.

We look forward to seeing you again in 2014 for the next Flying Pig Marathon if not sooner!

David Meisner
General Manager
david.meisner@marriott.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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706 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (152)
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English first
Cincinnati, Ohio
Level 3 Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed May 5, 2013

To be honest we didn't even stay at this hotel but I live in Cincinnati and my mother ran the Flying Pig marathon - after the race we walked back to our car and along the way found NO porta-potties (shame on you flying pig planners). Needless to say we both needed to use the bathroom and happened to pass this hotel on the way to our car. We decided to chance it and ask the nice man (Nick) at the front desk if we might use the lobby bathroom. He was SO accommodating - showing us where it was and congratulating my mother on her run. I didn't see a lot of the hotel but the lobby was beautiful and based on that and Nick's awesome welcoming attitude I would not hesitate in the least to recommend this hotel to people!

Stayed May 2013, traveled with family
Helpful?
2 Thank osugal29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidMeisner-GM, General Manager at Residence Inn by Marriott Cincinnati Downtown/The Phelps, responded to this review, May 20, 2013
Thank you for the great review. I am extremely happy to that Nick was so gracious and accommodating. We look forward to having you as a guest of the hotel sometime in the near future!

David Meisner
General Manager
david.meisner@marriott.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 24, 2013

The downtown Residence Inn Cincinnati is an excellent choice for the business traveler. I cannot say enough good things about this hotel. The staff is very friendly and always at your service. The hotel and the rooms are very clean and well kept. The rooms are very spacious and are comfortable. The bar (The Phelps) is a great place to get a drink and catch up on emails or to unwind. Overall this an excellent hotel that I would recommend to anyone else traveling to Cincinnati on business.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Patrick N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidMeisner-GM, General Manager at Residence Inn by Marriott Cincinnati Downtown/The Phelps, responded to this review, May 4, 2013
Patrick,

Thank you for the great review and thank you for giving us the opportunity to provide you a great experience. We are very happy that you found the hotel, staff and restaurant to be excellent. I assure you we will keep our standards high and ensure your second visit is as good as or better than the first.

I look forward to your next stay with us!

David Meisner
General Manager
david.meisner@marriott.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lancaster, Pennsylvania
Level 6 Contributor
719 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 191 helpful votes
Reviewed April 21, 2013

Stayed here for 2 days for a wedding. Everything was handled perfectly. Check in was great. breakfasts were great. Valet parking was prompt and efficient. SAnt questions I had were addressed immediately.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Tom B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidMeisner-GM, General Manager at Residence Inn by Marriott Cincinnati Downtown/The Phelps, responded to this review, May 4, 2013
Tom,

Thank you for the great review of our hotel. We are excited to hear that you had a great hotel stay and that you found our team to provide such great service. The entire team takes a great deal of pride in creating a great experience for each and every guest and I assure you we won't let up!

We hope to see you again if your travels bring you back to Cincinnati!

David Meisner
General Manager
david.meisner@marriott.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Augustine, Florida
Level 6 Contributor
336 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
Reviewed April 21, 2013 via mobile

First time staying here based mainly on my recent leaning towards Marriott brand hotels and the solid history of trip advisor reviews on this place. It did not disappoint. Friendly service and the suite - it was awesome. Kitchenette with nice cabinets, dishes - even wine glasses and a wine key.

The downstairs has a nice bar and lounge area with a decent enough selection of drinks and a nice atmosphere. Fairly easy to walk to most downtown places. We will be back!

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cwbunger32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidMeisner-GM, General Manager at Residence Inn by Marriott Cincinnati Downtown/The Phelps, responded to this review, April 22, 2013
Thank you for the great review of our hotel. It is great to hear that you thought the service and suites were awesome. We hope this is the first of many times you chooses to stay with us!

We look forward to your next trip to Cincinnati.

David Meisner
General Manager
david.meisner@marriott.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio
Level 4 Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed April 19, 2013

Everything at the Residence Inn is above and beyond. The rooms are large and roomy and extremely clean. The location is perfect. It is walking distance to the Banks, US Bank Arena, the Reds stadium, and Paul Brown. The front desk is the best I have ever dealt with. They are on top of it. If you need a taxi, it is there within minutes. Our car was ready within minutes of us walking downstairs regardless of how busy they were. The breakfast is what you would expect at a nice restaurant. Very professional every step of the way.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kayla H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidMeisner-GM, General Manager at Residence Inn by Marriott Cincinnati Downtown/The Phelps, responded to this review, April 22, 2013
Thank you for the wonderful review of our hotel. We are very excited to hear that you found our suites to be spacious and clean and that our front desk team and valet team to be on top of it. We have a great team of individuals who truly want to make people happy and their stay more enjoyable and I am very excited that you experienced that.

We look forward to your next trip to Cincinnati.

David Meisner
General Manager
david.meisner@marriott.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Parkland, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 16, 2013

We had selected the Residence Inn partly because of its location, but primarily because of the great reviews it received. We were not disappointed. It is in a great location, with easy access to sports venues, shopping, restaurants etc. It is also an attractive building and the interior is nicely appointed. We really enjoyed relaxing in front of the fireplace at the end of the day.

The biggest asset, however, is the staff. They were all excellent, and are easily on par with the standards of much "higher end" hotels (and would put some to shame). We were made to feel welcomed and appreciated right from the start by Michaela who checked us in and Brian who handled our luggage. It continued with the bar staff, the kitchen staff and everyone else we came into contact with. This is clearly a very well run hotel.

Our only disappointment was that the bar was not open for lunch - we had been planning on getting some food before we left for the airport on the last day. Not a big deal and it did not detract from our stay.

If our travels bring us back to Cincinnati, we will definitely stay here again.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mike B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidMeisner-GM, General Manager at Residence Inn by Marriott Cincinnati Downtown/The Phelps, responded to this review, April 18, 2013
Thank you for the excellent review of our hotel. I am very excited to hear that you found out hotel to live up to the great reviews we have received! I am especially excited to hear you found our staff to be our greatest asset as I could not agree more that it is the team in the hotel that makes the hotel experience a great one. I will absolutely share your great comments with both Brian and Michaela (two of our superstars!).

We will continue to look at ways we can expand our food and beverage offerings at the hotel to ensure we can provide an all-around great experience for each and every guest.

Thank you again for your great review and we absolutely look forward to your next stay with us.

David Meisner
General Manager
david.meisner@marriott.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn by Marriott Cincinnati Downtown/The Phelps

Property: Residence Inn by Marriott Cincinnati Downtown/The Phelps
Address: 506 E 4th St, Cincinnati, OH 45202-3303
Phone Number:
Location: United States > Ohio > Cincinnati > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Cincinnati
#3 Business Hotel in Cincinnati
#3 Romantic Hotel in Cincinnati
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Residence Inn by Marriott Cincinnati Downtown/The Phelps 3*
Number of rooms: 134
Official Description (provided by the hotel):
Housed in the historic Phelps Building in the heart of downtown Cincinnati's business district, Residence Inn by Marriott Cincinnati Downtown/The Phelps is an extended-stay Cincinnati hotel that blends old-world splendor with modern amenities. Come stay with us and enjoy our comfortable accommodations, whether you're traveling for business or for pleasure. Our Cincinnati extended-stay hotel is an all-suite hotel featuring free daily breakfast, a fitness center, complimentary Wi-Fi, a business center and meeting rooms, and an ideal location close to Downtown Cincinnati's top businesses and attractions. Great American Ballpark, Jack Cincinnati Casino, Duke Energy Convention Center, and more are close by. ... more   less 
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Also Known As:
Residence Inn Cincinnati Downtown Hotel Cincinnati
Residence Inn By Marriott Cincinnati Downtown/The Phelps Ohio

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