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“Good place but the staff broke my luggage wheels”

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Residence Inn by Marriott Cincinnati Downtown/The Phelps
Ranked #2 of 51 Hotels in Cincinnati
Certificate of Excellence
Manila, Philippines
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Good place but the staff broke my luggage wheels”
Reviewed October 29, 2012

I love this place because its really neat and the staffs are friendly. However, i didnt had a perfect stay because the doormanbroke the wheel of my luggage because he dragged it down the stairs instead of carrying it. I felt bad because its a 300 dollar luggage which i used only for the second time. I needto rush to the airport and wasnt able to anything about it. Really felt
Like crying:(

  • Stayed October 2012, traveled on business
    • Value
    • Service
Helpful?
3 Thank Eunice T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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703 reviews from our community

Traveler rating
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See reviews for
229
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (152)
Date | Rating
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English first
Georgetown, Texas
Level 6 Contributor
103 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed October 17, 2012

We stayed at this property for one night after staying at a different hotel for 2 other nights. While I cannot add anything that hasn't already been said about this hotel, I will say it is a very nice property, with large rooms, great location, good, free breakfast, and accommodating staff. It may well be the nicest property in the downtown area, but if you read my reviews of hotels in Cincinnati, it is not my favorite. If however, you are used to staying at fine hotels where price is not a major factor, you should be very pleased.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank provoshane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fishers, Indiana
Level 3 Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 9, 2012

Loved this place - stayed here on a Saturday night with our 18 year old son prior to attending a Reds game. NIcely decorated, quiet room with plenty of amenities. Bedroom/living room situation with two TVs worked exceptionally well for our situation - son could stay up late watching a movie while my husband and I crashed early!

Best of all was the friendly service we received. Everyone on staff was extremely welcoming and attentive - ready to do anything to make our stay better. Location is outstanding - within easy walking distance to plenty of restaurants in the Fountain Square area, as well as Great American Ballpark.

Residence Inn Downtown will become our "go to" place to stay whenever we visit Cincinnati!

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank beachlover687
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 5, 2012 via mobile

I know, it's a residence inn but this probably the best hotel in the city. It's about a mile walk to convention center and close to ballpark. It is modern, clean, friendly with nicely appointed rooms and lobby and sits in a fabulous old historical building.

Stayed October 2012, traveled on business
Helpful?
2 Thank Wesmatfin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chattanooga, Tennessee, United States
Level 3 Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed September 30, 2012

I have stayed in several hotels in Cincy over the years, but this one is the best so far. We decided to stay here for a family weekend --- and we cancelled reservations at another place (Embassy Suites) --- because of the reviews on tripadvisor. We were not disappointed in the least. The rooms are spacious and clean, the staff is very friendly and attentive, and the property is in a good location downtown. Other reviews were disappointed with the breakfast, but it was a good breakfast for us. A little different than other residence inns, this property is actually a step above the others. Look forward to staying here again.

  • Stayed September 2012, traveled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tom778
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Louis
Level 4 Contributor
28 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed September 17, 2012

We enjoyed a three-night stay here to tour the city and attend a baseball game. Reasonable walk to all downtown sites. Great staff who were always helpful and courteous. Valet parking at $20 per day is the only real option other than metered parking on the street.

Room was very comfortable and bed was just right. We got a corner room (1014) which was quite large. It was to the left side of the hotel where we could see a bit of the baseball stadium. We were lucky because the stadium had fireworks that night (a Friday), and our view from the room was just perfect.

Free breakfast buffet food was just o.k., and is really the biggest criticism I have for the hotel (other than the parking charge). While the variety was good, the food tasted very "institutional". 24-hour free coffee in breakfast area was a nice touch. Food from lunch/dinner menu was pretty good!

The hotel is heavily used (a lot of bridal parties), so the lobby and bar area can be really loud and crowded until late in the evenings. In fact, avoid rooms near the front of the building because in talking with people staying in those rooms, they could hear the comings and goings of these parties until early in the morning. I'm sure those rooms are fine if there's no wedding party staying, so you may want to ask. They do have a better view with a park across the street looking toward the river.

Moerlein Lager restaurant had the best food we encountered on our trip (including the legendary Montgomery Inn bbq which was just so-so). At the Lager restaurant, go upstairs for a quieter area with a good view of the river and bridge. Especially nice at night.

One highlight of our trip was the American Sign Museum, which is a couple miles from downtown in an older industrial area, but well worth the visit. Be sure to attend one of the tours given a couple of times per day to really understand what you're seeing (the evolution of signs from hand-carved letters to full-sized Holiday Inn neon signs.) The Underground Railroad museum downtown was good with a lot of short video reenactments.

Room Tip: Rooms ending in '14' are in the corner and larger.
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  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank St._Louie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jupiter, Florida
Level 4 Contributor
44 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed September 17, 2012

This is an excellent location for any activities planned in downtown or Northern KY - or really for any where in the area as it's centrally located. We stayed here and walked to the Green Bay Packer / Cincinnati Bengal game with ease. The staff was extremely helpful, friendly and knowledgable. Looking forward to another stay here.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn by Marriott Cincinnati Downtown/The Phelps

Property: Residence Inn by Marriott Cincinnati Downtown/The Phelps
Address: 506 E 4th St, Cincinnati, OH 45202-3303
Phone Number:
Location: United States > Ohio > Cincinnati > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Cincinnati
#3 Romantic Hotel in Cincinnati
#3 Business Hotel in Cincinnati
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Residence Inn by Marriott Cincinnati Downtown/The Phelps 3*
Number of rooms: 134
Official Description (provided by the hotel):
Housed in the historic Phelps Building in the heart of downtown Cincinnati's business district, Residence Inn by Marriott Cincinnati Downtown/The Phelps is an extended-stay Cincinnati hotel that blends old-world splendor with modern amenities. Come stay with us and enjoy our comfortable accommodations, whether you're traveling for business or for pleasure. Our Cincinnati extended-stay hotel is an all-suite hotel featuring free daily breakfast, a fitness center, complimentary Wi-Fi, a business center and meeting rooms, and an ideal location close to Downtown Cincinnati's top businesses and attractions. Great American Ballpark, Jack Cincinnati Casino, Duke Energy Convention Center, and more are close by. ... more   less 
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Also Known As:
Residence Inn Cincinnati Downtown Hotel Cincinnati
Residence Inn By Marriott Cincinnati Downtown/The Phelps Ohio

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