Stayed at this Comfort Inn on a company trip. Service was good until we left. My fiance and I left several items in our room after checkout around 9am. We realized as soon as we left and tried to make a call to advise the front desk to keep an eye out for our stuff. We called about 30 times and finally 2 or so hours later the phone connected and the told the front desk that we had left some expensive jewelry, clothes, and electronics in the room. The GM was very kind on the phone and told us not to worry the room cleaning would gather our stuff and return them to lost and found. Surely enough, the GM called not 5 minutes later and reported they "had all of our stuff". We came by a week later to pick up our things (the hotel is 3 hours from where we live) and behold, my brand new Nintendo 3DS XL with a dozen games on it was missing. The people at the front desk acted confused and puzzled as to why it was missing. I demanded an explanation but all I got was "We will make some calls and get back with you". I filed a police report immediately and went home. I waited a week and got no return calls so I called the hotel front desk. The GM answered and acted equally as confused about the situation. He informed us that he had talked to the head of house cleaning and she said it wasnt there so he believed her since "he knew her for so long". So now, I am screwed around $450 in stolen property and the management wont even offer a solution. They won't even claim it under insurance or offer repayment for my stolen stuff. They only thing the GM has told me is "Sorry we don't know what to tell you". Absolutely the worst customer service I have ever experienced. When you run a business you make things right for the customer, no matter what. Have fun losing the business of a 30+ person group booking every year, I'll never return to another Comfort Inn or Choice Hotel chain again.
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- Also Known As:
- Comfort Inn Northeast Hotel Cincinnati
- Comfort Inn Cincinnati
- Cincinnati Comfort Inn
- Comfort Inn Northeast Cincinnati, Ohio