This by far was our worst stay at a Marriott property. We arrived after check in and were told our room might not be ready. After checking the clerk confirmed that it was in fact ready. Not really sure what ready meant since after settling into our room we discovered the kitchen garbage overflowing. Notified the front desk and the clerk came and emptied the garbage (after asking if I just wanted to do it). It was simply emptied and a new bag put in, the garbage that had overflowed remained under the sink. Later that night I discovered hair on the bedding, not mine since I'm going through chemotherapy and don't have hair and no one else had been in the room. Follow that up with where someone had wiped boogers on the bathroom wall. Then to top the night off, I pull the hide a bed out for my daughter and there is food under the cushions and then under the mattress there are Froot Loops spilled everywhere. After the partial garbage changing I was at a loss for what to do.
I notified the front desk in the morning as we checked out, got an apology and was told the points I had used for the room would be credited back. 2 weeks later and still no points.
All in all very disappointed with this property, both cleanliness and staff responsiveness.
- Official Description (provided by the hotel):
- Our recently renovated suites and lobby will provide you with an unforgettable stay here in Mason, Ohio. At TownPlace Suites Cincinnati Northeast, each room comes fully-equipped with a kitchen, desk and ergonomic work chair, high-quality bedding, an HDTV, and free WiFi is offered throughout the hotel property. Not to mention each guest gets a complimentary buffet breakfast or hot breakfast. The hotel features a seasonal outdoor pool, fitness center and is less than a few miles from some great restaurants in Mason, Ohio. Nearby dining options include Bravo! Cucina Italiana, Carrabba’s Italian Grill, Mimi’s Cafe, Kyoto Japanese Cuisine and Olive Garden. Also close by you’ll find some of Mason’s most popular tourist attractions including the Cincinnati Zoo, Kings Island, The Beach Waterpark, Heritage Village Museum, Ride the Ducks of Cincinnati, and University of Cincinnati. Plan your extended stay today at TownePlace Suites Cincinnati Northeast! ... more less
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- Also Known As:
- Towneplace Suites Cincinnati Northeast Hotel Cincinnati
- TownePlace Suites Cincinnati Northeast/Mason Ohio