This by far was our worst stay at a Marriott property. We arrived after check in and were told our room might not be ready. After checking the clerk confirmed that it was in fact ready. Not really sure what ready meant since after settling into our room we discovered the kitchen garbage overflowing. Notified the front desk and the clerk came and emptied the garbage (after asking if I just wanted to do it). It was simply emptied and a new bag put in, the garbage that had overflowed remained under the sink. Later that night I discovered hair on the bedding, not mine since I'm going through chemotherapy and don't have hair and no one else had been in the room. Follow that up with where someone had wiped boogers on the bathroom wall. Then to top the night off, I pull the hide a bed out for my daughter and there is food under the cushions and then under the mattress there are Froot Loops spilled everywhere. After the partial garbage changing I was at a loss for what to do.
I notified the front desk in the morning as we checked out, got an apology and was told the points I had used for the room would be credited back. 2 weeks later and still no points.
All in all very disappointed with this property, both cleanliness and staff responsiveness.
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- Also Known As:
- Towneplace Suites Cincinnati Northeast Hotel Cincinnati
- TownePlace Suites Cincinnati Northeast/Mason Ohio