I had booked a king size non-smoking room for a Wednesday and Thursday night a week in advance. When we checked in I asked if we could have our king on the fourth floor and I was told that they had over booked "sorry" and that I was going to be getting two double beds on the third floor instead. I was annoyed that I had booked the room and all I got was a sorry and not how can I fix this.
If you plan on sleeping with a significant other don't plan on doing it in their doubles. The bed was way to small for two people and they don't feel like "hotel beds".
The breakfast was good with variety between the two days we stayed. The hotel was clean and the treadmill was nice in the workout room. There is no hot tub in the pool area if are wanting that.
I would rate this hotel as a 3.5 because of the service I received when we left. I spoke with the manager and told her how I was disappointed that I was not given the king size room that I had booked. She told me they could have given it to us the second night and I said that I did not want to move our belongings. In the end she gave us one free night for the mix up. We ended up leaving feeling good even though we didn't have good night sleeps.
- Official Description (provided by the hotel):
- Newest Hilton Family Hotel, the Hampton Inn & Suites Newport/Kentucky is convenient to area attractions in Newport and a short drive to downtown Cincinnati, OH - home of the Cincinnati Reds pro-baseball, Cincinnati Bengals pro-football and Cincinnati Cyclones hockey! 1 Block to Newport on the Levee - Newport's Entertainment District that includes a river walk and home of the Newport Aquarium!! This hotel prides itself on delivering the best in Guest Satisfaction to make every day of your stay memorable. Feel free to ask the front desk for dining options, family friendly activities in the area and if you've forgotten something? we have that too. Come stay and enjoy the Best in Hamptonality!! ... more less
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- Also Known As:
- Hampton Inn Cincinnati Eastgate Hotel Cincinnati
- Cincinnati Hampton Inn
- Hampton Inn Cincinnati Eastgate Ohio