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Comfort Inn & Suites Walla Walla
Ranked #10 of 14 Hotels in Walla Walla
Certificate of Excellence
Level Contributor
116 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
“Average Hotel and Stay”
3 of 5 bubbles Reviewed July 16, 2013

I was visiting wine country with friends. The front desk staff was very helpful and cheery.

The room was average and the hotel in general seems like it could use repair. For instance the entrance door at the west end of the building had a note on it to pull the handle up rather than down to open it. The ice machine did not produce much ice.

The pool towels are very small and really not useful to dry you off to get to the room. I suggest bringing your own beach towel to the pool.

The pool is dark and the water was cloudy. We visited friends for a swim at the Holiday Inn Express next door and that pool was bright and the water was clear. However, the HIE towels were the same size as the Comfort Inn and Suites. Bring a beach towel.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank GISGoddess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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134 reviews from our community

Traveler rating
    56
    49
    15
    7
    7
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Any
English first
Marysville, Washington
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed July 10, 2013

We stayed at Comfort Inn Hotel located at 1419 Pine St, Walla Walla, WA, We were charged $100 for “Smoking in a non-smoking room” after we had left the hotel. NOBODY in my Room smokes. We are not smokers. Comfort Inn claims to have evidence and since we signed the "I won't smoke in my room" card we were getting charged. My son and his fiance was charged $150 for smoking in their room they had. They too are non smokers.
I appreciate the fact there is Non smoking rooms because we have had to in the past had to stay in a smoking room and it is the worst. Beware of charges long after you leave.

  • Stayed June 2013, traveled with family
    • Service
Helpful?
4 Thank midknightmoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed June 25, 2013

It started with friendly and accommodating front desk staff and continued with clean, nicely decorated room, comfortable bed, fine breakfast, enjoyable patio and wine bar and courteous employees at all levels. We would definably return. The price is reasonable as well.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank pjones56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newberg, Oregon
Level Contributor
376 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 196 helpful votes
2 of 5 bubbles Reviewed June 17, 2013

We have stayed many times at various Choice Hotels properties all over the country, but our stay at the Walla Walla Comfort Inn was less than satisfactory. The front-line staff was fine, but a totally unaccommodating manager made it certain that we will never stay here again in future trips to Walla Walla.
My wife and I, daughter, son-in-law and granddaughter were in town for the young lady's graduation from nursing school and I had booked a 2-bedroom suite last November for the weekend. The description on our confirmation papers was 2 bedrooms and living room. Upon entering our "suite" we found that there were only 2 beds and that the expected sofa (with pull-out bed) was not in our assigned room. The room had a king bed in the "living" room -- no sofa or even room for a cot (which they said they could not provide) and a small bedroom with no closet for hanging clothes. Obviously, there was no place for our granddaughter to sleep.
I went back to the desk to get this corrected as this room was nothing like described when I had booked it online and clearly not meant for 5 adults (as noted on our reservation).
I was told that they could not move us as the rooms with 2 bedrooms and a sofa bed had been booked by people who had called the hotel directly, rather than booking online. They called the manager who not only refused to move us to the type of room we had booked, but said a rate adjustment was impossible, despite the fact we did not receive the type of room we had paid for. The attitude seemed to tell me that online bookers are second-class customers and even though I had booked 8 months in advance, that counted for nothing. To make matters worse, the parties in the other rooms were fewer people and had not yet arrived. Still the manager refused to allow her staff to switch us with those who were still to check in -- and the front desk clerks would not let me speak directly with the manager. Totally frustrating. We were offered an additional room -- at full price -- for ONE night. Finding other lodging was not an option as graduation activities had brought in additional hundreds of family members and friends for the weekend, so we were stuck.
Granddaughter had to bunk down with her parents in the king bed -- no one said they slept very well and the lack of a real living room area made it crowded during our time in the room. Thankfully, we were out in town much of the time.
As for good things, the complimentary breakfast was OK. Biscuits and gravy were good, and the scrambled eggs also decent. Nothing great, but what you might expect for no extra charge. And the location was great for our purposes -- about 2 miles to downtown and the fine dining choices there, and about the same distance to Walla Walla U. Getting to and from graduation functions was very fast -- usually about 5 minutes or so.
My recommendation -- the manager needs a serious refresher course in customer service. After countless good experiences with the Choice Hotels brand, this was definitely a "bad apple" in their barrel.

  • Stayed June 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
7 Thank OregonJohn97338
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whidbey Island, Washington
Level Contributor
54 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed June 10, 2013 via mobile

We stayed here on Friday and Saturday night. We were traveling with my cousin and his wife. This is the second time we have all stayed here together, and we would come back again and again. The rooms are very clean and comfortable. Our favorite feature is the patio out back with a fire pit in the corner. After a long day of wine tasting, it is a lot of fun to go out back on the patio and sip wine and relax. The complementary breakfast is satisfying, and the staff was very friendly and very helpful and very eager to please.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Worrygrandma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burien, Washington
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed May 27, 2013

We arrived in Walla Walla on our Can-Am Spyder to take in the Hot Air Balloon Stampede. It was our first road trip on our three-wheeled motorcycle and we were debating where to park it for the three days. The manager let us know there was a security camera just outside her office window, and suggested we park right there on the sidewalk! My husband was delighted to leave his new toy in such a special shady spot, and felt the manager really understood his security needs. Another highlight of our stay was the jug of refreshing water with orange slices in it at the front desk. It seems like a simple thing but it was such a reviving treat in the very warm weather. The included breakfast was wonderful, the dining room large and clean. The staff arrived extra early each morning that weekend to prepare the breakfast in order to accommodate the pilots, crew and spectators needing to get to the hot air balloon launch field at or before daybreak. All this AND a very comfortable room! The staff definitely lived up to this hotel's name in our opinion!

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Barbara P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed May 10, 2013

We've stayed at this hotel previously and like the convenient location. This time around we had extraordinary service from the front desk (I wish I could recall her name). Because it was a big wine weekend I knew they would be booked and that people would be coming in with their wine purchases, us being one of them. We were not looking forward to lugging our wine cases to the room and back down again at departure but this gal offered us the option to hold our wines in their wine room as a convenience. It was wonderful knowing it was stored in a temperature controlled room and they have a system to account for the wine you leave and issue a ticket to pick it up at departure. What a great service!!
As for the room, it was spacious, clean and comfortable. We don't spend a lot of time in the room but its still nice to know you can go back to your room in between and take a quick nap if needed. It is a little on the pricier side considering you're in Walla Walla not Seattle but it's because of the demand for rooms on a busy weekend so its a consideration you have to factor in. Other off season weekend may not be so bad. Overall we'd definitely stay here again!

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank holoholokai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites Walla Walla

Property: Comfort Inn & Suites Walla Walla
Address: 1419 W Pine St, Walla Walla, WA 99362-9497
Phone Number:
Location: United States > Washington > Walla Walla
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 14 Hotels in Walla Walla
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn & Suites Walla Walla 2.5*
Number of rooms: 76
Reservation Options:
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Also Known As:
Comfort Inn Walla Walla
Walla Walla Comfort Inn
Comfort Inn Hotel Walla

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