Buyer beware. While our family has stayed at this hotel before, we will stay elsewhere from now on. Despite having reservations we were "walked" when hotel staff overbooked. The receptionist was beyond rude and actually swore at us when we questioned why we had to find accomodations elsewhere despite preplanning on our part. As the person in charge for the evening she should have better explained the circumstance and taken ownership of the situation. We were repeatedly told "I don't know, I didn't do it, and I don't have to do nothing for you". She was rude, unprofessional, and showed a lack of concern for weary travellers. The alternate hotel offered was not an equal by any means (lack of cleanliness and imenities we were looking for) and other facilities in town were all booked. My daughter was very upset by the experience. When a call was made to corporate to clarify and offer suggestions for improvement we felt that we were not valued customers. It was explained that this is "company policy" to "walk" guests when overbooking occurs. We have never had such a horrible experience in any hotel anywhere else. As we travel frequently to this area we will never book at this hotel again. Thankfully we didn't have to sleep in our car, which was the only other alternative.
- Official Description (provided by the hotel):
- Surrounded by wineries,and vineyards,the Holiday Inn Express Hotel welcomes you. Whether you are here for business or pleasure, our location offers easy access to all this community has to offer. The Balloon Stampede, Winery Barrel Tastings, graduations/ events, Walla Walla County Fair, sporting events, art, car and horse shows are a few events held in our historical town. We have 81 spacious rooms, an indoor pool and spa, 24-hour fitness room and business center. We serve a complimentary super deluxe Continental breakfast and every night we make fresh baked cookies and milk. All of our rooms offer either king or queen size beds, microwaves, mini-fridges, irons and ironing boards. Corporate travelers enjoy over-sized desks and ergonomic chairs plus free high-speed wireless and hard wired Internet access. Whether you are in town to sample one of our award winning wines, visiting our beautiful historic downtown , or just getting away to relax, Walla Walla and the Holiday Inn Express have just what you need!! Stay smart at the totally smoke free Holiday Inn Express Hotel. ... more less
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- Also Known As:
- Holiday Inn Express Walla Walla Hotel Walla Walla
- Holiday Inn Walla Walla
- Walla Walla Holiday Inn