Since the innkeepers did not like my wife’s review, I will speak for myself.
My wife and I had a horrible stay at Walla Faces Vineyard to celebrate my 60th birthday. We picked out this inn and chose the Guest House as it appeared to have the most amenities including a full kitchen. We booked a stay for 4 nights.
We noticed as we drove up they alluded on a sign about having dogs, one young dog, one old dog and one crazy dog—quaint, or so we thought. That was fine with us as we are dog lovers and have had dogs all of our lives. First day was fine and we liked the place. Only complaint was that one of the windows was broken and wireless internet was spotty.
Second night we came back to our suite to have a nice romantic dinner after shopping for gourmet goodies in Walla Walla. I love to cook and we picked this room specifically because it had a kitchen. It also has its own private outdoor jacuzzi and bbq on a patio just outside the room. I had bought some steaks to make on the grill outside just after sunset. As I was barbequing I noticed that one of their three dogs had come up on the patio and started barking at me. I said, “Good boy,” in the hopes it would calm down. It did not. I turned to go inside and as I did the dog grabbed the back of my calf. I was able to shake him off but he had bit through my jeans and his teeth pierced my leg. I went inside and told my wife what had happened. She took a look and immediately went to clean it. We called the innkeeper to relate what had happened and while I expected she would come over and offer some assistance she seemed unsure about what to do and said that she did not think it was her dog. My wife and I were both shocked that she seemed to show little concern and did not offer any assistance.
We tried to put the matter behind us but I was worried that if not their dog, whose was it and why was it on their property? Did it have rabies? Why weren’t the innkeepers concerned? I really tried not to let this spoil our much needed time away and told my wife not to worry about it, the wound would heal and I would be fine. I went back out and got the steaks and while out there the dog was back! I ran inside, grabbed the camera and took a photo of him as I rushed inside. My leg hurt like the dickens and I didn’t need another bite. We eventually got to bed though it did not help that the bed has got to be one of the most uncomfortable beds I have ever slept in (no support at all—a thin pad over a box spring). We had plans the next day, and I wanted to salvage our vacation. The more we talked throughout the day, the more concerned we became that we needed to know who the dog belonged to and if it was current on its vaccinations, especially for rabies which is a life threatening condition, last I heard. When we first arrived, this dog had been running loose with other dogs on the property. For this reason alone, I would not recommend that this place a safe venue for those with young children.
When we came back in the early evening, we called the innkeeper and asked that she meet with us to discuss the situation and our concerns. She indicated she was busy cooking dinner and would rather wait until morning to discuss it. Mind you, their house is a mere 30 feet away from the guest house. When we indicated it could not wait, she did come over. If ever there was a colder fish or someone who lacked finesse, as well as empathy, this host embodied it.
She told me she did not think it was her dog, but when showed the photo she said, yes it was her dog. She said it was unlike her dog. I showed her both the photo of my leg and also pulled up my pant leg to show her the wound. She said she was sorry, but offered nothing else. When I pressed her for proof of the rabies vaccination, she said she would contact the vet in the morning. She said she had to get back to dinner but that she would email us the contact info for the vet and we could call in the morning. We were stunned and quite upset. As soon as she left, we knew that this was not a nice place or nice hosts and packed up our things, including food that we had bought for the entire stay. We called and told them that we were leaving and told them we wanted a refund (they did not offer) and that we expected to receive the vet results in the morning.
As we left, we saw the husband/wife team, eating dinner in their dining room. I think this couple is in the wrong business! You don’t let your dog bite your guests and then act as if it never happened or that it’s not your concern. You just don’t do that.
We ended up in a motel in town where the couple managing it was lovely, the bed very comfortable and the wireless internet even worked! We contacted the vet the next day and even by 10 am the innkeepers had not yet called to release the records to us. We received them later that morning.
In summary, had this not happened, we likely would have rated this inn as a nice place to stay, except for the bed, internet connectivity and the garage attached to the posh guest house where laundry is done and music played too loud! But, more importantly, the inn is only an extension of those who run it, and unfortunately, these hosts cannot be counted on when needed most. I don't blame the dog. It was just defending it's home. But the innkeepers should know better. This is a place I won’t remember because of the wonderful time my wife and I had to commemorate my 60th birthday, but the time I got bit by the innkeeper’s dog and they didn’t seem to give a damn except to make a minimal show of effort to cover themselves for liability.
This is not a place to stay if you want to be assured that your hosts are there for you…and again, a warning that with three dogs running loose, you may not want to bring young children. And you might want to bring a first aid kit just in case…
- Official Description (provided by the hotel):
- Enjoy the contemporary, sophisticated suites at the Walla Faces Vineyard just 10 minutes east of downtown Walla Walla. Perched high at almost 1300 feet, this boutique hotel offers stunning view of the Blue Mountains to the Wallula Gap. The sunsets and stars will amaze you. Rest up for another day of reality while sipping some of Walla Walla's finest estate wine by the saltwater pool overlooking the beautiful estate vineyard. ... more less