Coming from a long driving trip & arriving at past midnight, we were welcomed by a courteous & polite staff at the desk since prior booking had been been properly made. As she could see that we were extremely exhausted, she handed us the key to our room so we could rest for the night. As soon as we were ready to walk out of the reception area, a gentleman walked in, took over & arrogantly stopped us & had us wait to finish up the paperwork. By his attitude and the way he dealt with the clients in front of him at that very moment, I felt so agitated and asked if he was the owner because the impression he projected was that he was. He said he is the manager and his name is Hamil. Incidentally, I asked if we could request for a late check out the following day as i have to attend to some important business first hour in the morning and finish right after lunch. A late check out 1:00 p.m. might be possible, hence, my request. To my disappointment, he again displayed such arrogant attitude and in a harsh tone uttered "check out is at 11:30 a.m.". My son, my sister and I just left the reception area so frustrated about the treatment we received from the manager, Hamil. Noteworthy, we are not only local travelers. We have trotted in most parts of the world and have never encountered such a motel/hotel staff who obviously does not have enough training as a manager. Customer service should be developed, emphasized, enhanced or improved in order to attract clientele. A word of mouth is powerful and could even surpass any kind of advetisements through different forms of media. Finally, what good can Travelodge expect us to say about its service?
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- Also Known As:
- Travelodge East Main St
- Travel Lodge Walla Walla