I booked my reservation through Travelocity and booked my room for the wrong day on accident and when I tried to call to have them change the day through Travelocity I was transferred multiple times and could hardly understand the person I was speaking to finally I got a lady that agreed to change the day but was trying to charge my card for it after I already paid for it and only wanted the day changed. She told me that was the only way to do it and I had to call super 8 for a refund. So when I got to super 8 the front desk person Joe helped me out by arguing on the phone with them trying to get the day changed. He multi tasked and stayed on the phone being transferred four different times and trying to get through to a manager because obviously these people had no clue of what they were doing. After over an hour of being on hold and transferred he got through to a manager and got him to change the day but I still had to come out of pocket 20$ even though I paid for the room already. This was not Joes fault but Travelocitys. I will not go through Travelocity again they have poor customer service and are rude and don't care about their customers. All they had to do was change the day! Super 8 and front desk person Joe were outstanding. He went above and beyond his job to try to help fix the problem. He was polite and had excellent customer service. So if you go to walla walla stay at super 8:)
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- Also Known As:
- Walla Walla Super 8 Hotel Walla Walla
- Walla Super 8 Hotel
- Walla Walla Super Eight
- Super Eight Walla Walla