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“Housekeeping needs improved” 4 of 5 bubbles
Review of Marcus Whitman Hotel & Conference Center

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Marcus Whitman Hotel & Conference Center
Ranked #1 of 14 Hotels in Walla Walla
Certificate of Excellence
GreenLeadersGold level
USA
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Housekeeping needs improved”
4 of 5 bubbles Reviewed July 21, 2014

This is a really gorgeous historic hotel. The room we had was spacious (4001). The bed was too soft for me, as I like firmer beds. Every employee we encountered was nice and professional. My only complaint is that the housekeeping didn't do a good job on our room. The bathroom counter had very obviously not been clean. There were hairs on it as well as some sort of white dried-on substance. I cleaned it off with wet toilet paper. There were body hairs on the sheet, about 5 of them, I picked each of them up with a tissue. Also, there was a lot of dust on the vent next to the bed (see picture-doesn't really show well, but it was caked on), and the shower glass was overdue to be cleaned. Now, I am NOT a picky person when it comes to cleanliness, I don't "look for" cracks, rust, and normal things to complain about. These things were clearly neglected. Having said all of that, overall, our stay was satisfactory, they just need to go over things with housekeeping.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank shootingforthemoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
exechskpMWHCC, Manager at Marcus Whitman Hotel & Conference Center, responded to this review, July 24, 2014
Dear shootingforthemoon,

On behalf of the housekeeping department, I sincerely apologize for the condition of your room during your stay.

We strive to ensure our guests have the most exceptional experience possible and we fell short of our goal. We want you to feel comfortable here as if this was “your home away from home” and it is unfortunate that it was not.

I want to stress that the issues you found in your room are not our housekeeping standards and I have spoken to the housekeeper that serviced your room.

Your comments will help us serve you and our guests better in the future and we hope that you choose to stay with us again. If you do, we only hope that you will be satisfied and see the improvement that we have made.

Again, I want to apologize for the lack of attention in your room because we strive to achieve the highest of cleanliness standards.

If you have any additional comments and/or questions please feel free to contact me at exechskp@mwhcc.com or you can call me directly at (509) 524-5122.

Ann Murray
Executive Housekeeper
509-524-5122 | exechskp@mwhcc.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,442 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (373)
Date | Rating
  • English first
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  • Any
English first
Seattle, Washington
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed July 21, 2014

We stayed at the Marcus Whitman Hotel in Walla Walla to attend the James Beard Benefit there on July 18th and 19th. Our stay was perfect. The rooms at the hotel are spacious and comfortable, the staff from the front desk to the maid service excellent, and last but not least, the food at the Marc exceptional. Walla Walla has a lot going for it and there are a number of top choice restaurants now but the Marc at the Marcus Whitman is right up there. Of course, the wine in the region is tops! In short, were made to feel at home at the Marcus Whitman and would definitely recommend it to the most discriminating travelers to Walla Walla!

Room Tip: We stayed in the newer section which had apparently just gone thru a makeover. Bathroom was updated...
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank NSull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spokane Valley, Washington
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed July 20, 2014

Friends had reserved the Chefs Table in the Marc at the Marcus Whitman Hotel. We did not know what to expect. I can safely it was one of the finest dining experiences I have ever had. The sentiment is shared by all of us. First we were sat in the kitchen by Dan McCaffrey, Restaurant & Lounge Manager. The wine parings and courses were beautifully presented, perfectly timed and absolutely delicious. The Chef Grant Hinderliter came by with each course to explain the dish, the origin and it's preparation. We were so overwhelmed, what an awesome experience . We could not have been more blown away!!! Scallops, heirloom tomatoes with freshly made mozzarella, lamb, balsamic caviar, top sirloin, table side sorbet with gin, handmade chocolate hazelnut cake. Unbelievable !

Room Tip: Super safe bet
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Green Features: They do a great job. Energy efficient nice windows, efficient A/C
  • Stayed July 2014, traveled with friends
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Stan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anacortes, Washington
Level Contributor
82 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed July 14, 2014

The MW is a grand old hotel from the early 20's that has been refurbished in recent years; however, when I see previous reviews with a 5 star I am expecting a door person and valet. We had to hunt a cart and push ourselves. No welcoming bowl of fruit on reception counter. No "very outstanding breakfast buffet" when is billed as being one. None of the above existed. The breakfast was the same that the Holiday Inn Express serves. Same scrambled eggs out of a can, (not even a hard boiled choice) same sausage, some variety in small sweet rolls. Hot oatmeal, but no variety packets. No fresh or canned fruit. This is in the middle of cherry season after all !!! Is this too much to expect? Selection very minimal. No coffee service table once seated !

On a positive note, reception was very friendly. Suggested dinner options outside of hotel and we very much enjoyed the one we chose. I found a ring in women's rest room, immediately turned it in. I asked if not claimed would it be sent to me. The reply was "No, it is the property now of the MW hotel. If not claimed it is given to Salvation Army or similar charity." Perhaps makes an honest person advertise the item yourself.

All in all, the MW is the only show in town as far as room comfort is concerned.

Room Tip: Read Trip Adviser. We had 7th floor, corner 2 room suite, west and south views. Nice.
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank 611Marty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walla Walla, Washington
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed July 13, 2014

We had our daughter's wedding reception at this beautiful jewel of Walla Walla and it could not have been better. The atmosphere at the hotel and the grand ballroom is gorgeous for this kind of event. The staff is outstanding on meeting every request and desire we had and goes out of their way to provide such a professional experience! We had close to 300 guests and they all raved about the plated dinner of the most wonderful steak and salmon you could get anywhere!! If we had to do it all again we would choose the Marcus Whitman hands down!! What a treasure Walla Walla has in this historical hotel and the fabulous staff that runs it all!!

  • Stayed June 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Vacationer343
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pendleton, Oregon
Level Contributor
70 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
2 of 5 bubbles Reviewed July 13, 2014 via mobile

I had a family member get married here. The building was really hot and all of the drink stations were empty and no matter how many times we told the staff they never filled it. The staff were not very friendly. The wedding was catered by the Whitman and it was terrible!!! All three courses were dry and overcooked and just plain awful!!! I would not recommend this place for a wedding of for a nights stay do to the price.

Stayed July 2014
Helpful?
2 Thank Pentukey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cateringMWHCC, Manager at Marcus Whitman Hotel & Conference Center, responded to this review, July 14, 2014
Dear Pentukey,

Thank you for your feedback about your family members recent wedding. We apologize that you felt that our staff was not friendly, and the food was not to your liking. Please know, that your comments will be discussed and shared with our food and beverage department this week. We value each and every review we receive and strive to improve by listening to what our guests are telling us.

We live by the motto of "Exceptional Guest Experiences for Every Guest" and it looks like we did not accomplish this with you. For that we are truly sorry and want the chance to make it right for you. Please contact me directly 509-524-5106, at your earliest convenience, to discuss your experience further.

Edie Paden
Director of Events
509-524-5106
catering@mwhcc.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mercer Island, Washington
Level Contributor
338 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
4 of 5 bubbles Reviewed July 10, 2014

This is a classy and charming older hotel. Like other classics, it has it's quirks, such as bathrooms that are much too small. But I far prefer it to a cookie cutter chain hotel. Beds are comfy. Wifi is free. Service is polite and professional. Rooms are clean. What more could you ask for?

  • Stayed July 2014, traveled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CWR01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Marcus Whitman Hotel & Conference Center

Property: Marcus Whitman Hotel & Conference Center
Address: 6 West Rose Street, Walla Walla, WA 99362
Phone Number:
Location: United States > Washington > Walla Walla
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Walla Walla
#1 Family Hotel in Walla Walla
#1 Green Hotel in Walla Walla
#3 Business Hotel in Walla Walla
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Marcus Whitman Hotel & Conference Center 3.5*
Number of rooms: 133
Official Description (provided by the hotel):
Built in 1928 through a community labor of love, The Marcus Whitman Hotel & Conference Center - named "2015 Hotel of the Year" by the Washington State Wine Commission - is a downtown Walla Walla landmark where history and luxury intertwine. The property was fully renovated in 2001 and restored to its original grandeur, while adding modern updates to provide a truly luxurious experience for today's traveler. The full grounds include a 133-room hotel with luxury suites, a state-of-the art conference center featuring grand renaissance ballrooms, six on-site wine tasting rooms, and the award-winning The Marc Restaurant - recently named "Restaurant of the Year" by the Washington State Wine Commission - and The Vineyard Lounge. ... more   less 
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Also Known As:
Marcus Whitman Hotel Walla Walla
Marcus Whitman Hotel And Conference Center
Marcus Whitman Walla

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