We are "regulars", enjoying Sunday breakfast or brunch 3-4 times per month. We just encountered our first "disappointing" experience at this otherwise outstanding and reliable place! As Sundays are very busy, the wait staff are challenged to keep pace. We have always enjoyed OUTSTANDING service - until last week. The server assigned to our table took our order, delivered the food, but never checked back even for coffee re-fills. I had to ask the manager for our bill. As the server saw us getting ready to leave, she walked past the table and in passing said "everything OK here?" - and kept walking without being able to even HEAR my response. Upon hearing of our disappointment, the manager was very apologetic, and insisted we let him know in future if things are not up to usual standards. We will not let this one experience change our view this is an outstanding diner with great food and great staff. If you are unhappy, let the management know - they will fix it!