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“STAY AWAY!!!!!”

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Lotus Honolulu at Diamond Head
Ranked #6 of 84 Hotels in Honolulu
Certificate of Excellence
Reviewed April 24, 2013

i suggest to every european to stay away from this hotel!
after 24 hours of flying you get a room with a beautiful view of.... the car park!
welcome to honolulu!
i had a Room Type: Diamond Head View Premium and asked to be transfered, but was told that the hotel was fully booked.....
while on the internet the rooms were offered with 30% (!) reduction!
5 dreadful days for $ 2000.- !!!! (without breakfast)
they praise themselves with tripadvisor, don’t believe a word (just read below)
the hotel has no pool and no beach front (access between the blocks to 5sqm of sand)
the premium rooms have 2 balconies.... on the second balcony you can’t even swing a cat (see photo)
no restaurant no bar, just a breakfast army dining hall
one elevator for the whole hotel
room is not clean
they are talking about rennovations.... see the mould in the shower and rust on the sink plug (photos)
the peaceful night in paradise starts with street noise. when it finally stops , the cheap fridge must announce loud and clear when the compressor starts working and also everytime it stops!
have a relaing holiday!


and if you decide to book a room in this heaven, don’t book directly with the hotel (let them pay the booking.com/orbitz.com etc commission) even if they talk about cheapest offer!

PS
FEB 22ND THE MANAGER PROMISED ME A PEANUT REFUND OF $200.- ....... I AM STILL FIGHTING FOR IT!!!!!
what is the trip-advisor note doing at their reception......???

  • Stayed: February 2013, traveled as a couple
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25  Thank itzibitzi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpickett, General Manager at Lotus Honolulu at Diamond Head, responded to this reviewResponded May 3, 2013

Aloha itzibitzi,
Thank you very much for your feedback on your recent stay. I am very sorry to hear that your stay at the Lotus did not meet your expectations and would be happy to follow up with you regarding the $200 refund issued. If you would care to email me directly at mpickett@aquaresorts.com I would be happy to look into this further.
I am also pleased to share that, since February, all of our bathrooms have been refurbished with fresh caulk and new sink plugs.

Sincerely,

Matt Pickett
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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677 - 683 of 1,045 reviews

Reviewed April 21, 2013

Our stay there was great! It was off the beaten path and quiet. The staff made us feel very welcome, and every night there was free wine in the lobby! How great is that? You could even go on a bike ride around Kapiolani Park and Diamond Head. The beach outside of the hotel was great for adults and children. Each room has a great view of beach and Diamond Head. Spectacular!!!!

  • Stayed: April 2013, traveled with family
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2  Thank Valerie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 20, 2013

Overall a pleasant stay near Waikiki. Positives include a retreat from the heavy tourist area of Waikiki but close enough to experience it all. Travis is what made this property standout. He was attentive, always helpful and wanted to make our stay special. Allen also was pleasant. We stayed in an ocean view premium on the 12th floor. The full view of Diamond Head and expansive views of the ocean were excellent. It is a smaller property so the feel is relaxed. The beach is close and it seemed more locals were at this end of the beach so we never missed the pool. While they offer free coffee in the morning, it is odd that they have a large area on the second floor for a restaurant but it is largely unused at this time. The wine in the afternoon is a nice touch and we appreciated the lemon water throughout the day. The bikes are fun but both needed air in the tires and it did not appear the staff was interested ensuring the maintenance of the bikes. For the price of the room, I would have expected better soundproofing. You unfortunately hear conversations through the connecting doors in the room. On the plus side, housekeeping goes out of their way to ensure you have what you need for a comfortable stay. The location is great for taking walks around Diamond Head which provide great views of the ocean.

Room Tip: You count go wrong with end units on upper floors that have two balconies.
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  • Stayed: April 2013, traveled as a couple
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2  Thank Tom F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 19, 2013 via mobile

We thoroughly enjoyed our quiet location although it was a decent walk to town. We made good use of the complimentary bikes which was a fun and faster way of getting around. Taxi was approx $15 from lotus to the pink palace which we thought was pricey but largely due to the maze of one way streets! You are unable to book bikes so first in first served. We stayed in a premium ocean view room which had a wrap around balcony and spectacular views. I would recommend requesting a room number ending in '21' rather than '25' as although they are both premium ocean view they are on opposite sides of the hotel and the '21' has far superior and less obstucted views. We were disappointed that although we had requested a king bed we were put in s room with 2 small double beds and were unable to change because the hotel was full for duration of our stay. Unfortunately they stipulate that they cant guarantee which bedding configuration you will get but this was definitely an issue for us and we would have booked elsewhere had we known we would be in a room with double beds. The lift was slow as there is only one in the hotel so make sure you allow for this. Apart from those two issues it was a lovely hotel. Allen the bell boy was extremely knowledgable and helpful, Sarah at the front dest was extremely accommodating and friendly as was Denise in the breakfast restaurant. The rooms were beautiful, spacious, airy,inviting and quiet and we all enjoyed the complimentary wines between 4-6pm each day down in the lobby and as we were a party of 6 the lobby was a lovely area to socialise and play cards etc. If you would like to travel any distance you need to book the shuttles a day ahead or you will be paying for an extremely expensive taxi fare EG $140 round trip to the outlet stores in a taxi as opposed to $22 in a shuttle but they require a days notice. The beach was lovely for sunning and swimming and the hotel provide you with beach towels and mats. We had two outstanding dinners and both only steps from the hotel. The first at Hau tree Lanai and the other at Michele's .. I would highly recommend both of these restaurants. Happy holidaying :-)

  • Stayed: April 2013
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1  Thank Sport-Billie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 18, 2013

It's my first time in Hawaii and i had a great time. Excellent view of the Diamond Head and Ocean View. This hotel really made my trip unforgettable and i will definitely come back. Nice and clean room, coffee is free in my room, free wine near the lobby, our bed and pillow are so comfortable, great space for a family, and most of all the staffs are so friendly and helpful. 5 mins walk to the beach. You can ask for beach chair, beach towel and bikes at the front desk at no cost. Staff will also help you with the directions and places that you can't miss while your in honolulu. Im so happy that i choose this hotel and to all the staff thank you that you made our stay so comfortable, relaxing and we really enjoyed our stay.

Room Tip: Corner upper level with the Diamond Head and Ocean View.
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  • Stayed: April 2013, traveled with family
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1  Thank Janeth0413
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 17, 2013

The location made for excellent views from my room of Diamond Head and Waikiki Beach. The property is also conveniently located next door to an outstanding restaurant called Michel's and Kaimana Beach for breakfast next to the beach, not to mention that you are within easy walking distnace to the hustle of Waikiki with shops and entertainment. Or you can simply relax in an elegantly decorated room with great amenities such as a coffee maker (with extra pods supplied by housekeeping), a refrigerator - which is unusual for hotels nowadays, complimentary bottled drinking water - nice touch, an I-pod stand, and did I mention the views?
The staff "live" the Aloha Spirit and are ever so eager to be helpful and friendly, from the time we checked the car with Valet to Check-in to Housekeeping. What a breath of fresh air! The lobby even had complimentary lemon water for when you come back from a walk and need to replenish. Yes, we will be back again and will tell all of friends that this IS the place to stay!

Room Tip: If you're going all the way to Honolulu, always UPGRADE! We chose a Diamong Head Premium room wh...
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  • Stayed: April 2013, traveled as a couple
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Thank Charles V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 17, 2013

This just has to be one of the best values in Honolulu. We love the location, far enough away from the hubbub of Waikiki for a good nights sleep (in an attractive, clean, well equipped room and a comfy bed) but yet just a short walk to great restaurants, activities, and sights. My wife and I checked out the free bikes and rode all over Honolulu. The valet parking fee is reasonable however, we had no problem parking for free a short walk away along Paki or Mansarrat Avenues.

  • Stayed: March 2013, traveled as a couple
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Thank NeilQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Lotus Honolulu at Diamond Head

Address: 2885 Kalakaua Ave, Honolulu, Oahu, HI 96815-4002 (Formerly The Lotus at Diamond Head)
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu
Amenities:
Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Honolulu
#4 Top resorts Hotel in Honolulu
#5 Romantic Hotel in Honolulu
#7 Family Hotel in Honolulu
#11 Business Hotel in Honolulu
Price Range: $248 - $507 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Lotus Honolulu at Diamond Head 3.5*
Number of rooms: 51
Official Description (provided by the hotel):
A sophisticated enclave located on the famed Gold Coast of Waikiki, the Lotus Honolulu at Diamond Head is a fusion of Asian inspired decor and warm Hawaiian hospitality. Rent beach cruiser bikes and explore Waikiki. Enjoy daily happy hour specials and delicious island cuisine at Wisp Restaurant & Lounge located on-site. Nestled between Kapiolani Park and a spectacular white sand beach shared with Outrigger Canoe Club, this hotel offers a peaceful retreat from the hustle and bustle of Waikiki with remarkable views of majestic Diamond Head and the Pacific ocean. With our boutique fee of $25 per-room, per-day, guests will enjoy amenities including: Free valet parking (normally $20 per day), Coffee & tea service, served daily in the lobby from 6am to 10am, Wi-Fi internet throughout the hotel, Hawaiian bottled water available daily (in your room and car), Illy coffee system and coffee pods in guest rooms, In-room safe, Daily local newspaper, Local and toll-free calls, Wine served daily in the lobby from 4pm to 5:30pm, Beach chairs, towels, mats and other beach accessories (based on availability). See a guest service agent for assistance., Use of bicycles available for a ride around the park., Take a picnic excursion or more! (Tandem bicycle also available)., See our bell/valet agent for assistance., Waikiki shuttle available daily: Let your feet rest up while taking in all Waikiki has to offer aboard our exclusive Waikiki Shuttle service between participating Aqua properties to Ala Moana Center. See a guest services agent for assistance, visit mywaikikishuttle or download the RideSystem app on your smart phone for shuttle tracking., DVDNow Kiosk: Feel like staying in? Use your DVDNow card to enjoy complimentary movie or game rentals. Kiosk available on the 2nd floor., CastNow: Stream videos and live digital feeds to your TV from your smart phone, tablet or laptop. Instructions are located in your room., Yoga! Enjoy complimentary morning yoga sessions in the park offered daily at 7:30 am. Meet in the lobby to take advantage of this great opportunity to start your morning off with the many health benefits of yoga. Yoga mats are provided., Admission for two (2) to the Honolulu Museum of Arts (Use LOTUS room card for proof of stay.), Fruit Infused Water Station in the Lobby., Zumba & Tai Chi. ... more   less 
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Also Known As:
Aqua Lotus Honolulu Hotel Honolulu
Lotus At Diamond Head Honolulu
Lotus At Diamond Head Hotel
Lotus Honolulu At Diamond Head Hawaii

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