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N F
Meridian, Idaho

Nice staff. Nice hotel

3.0 of 5 bubblesReviewed Jul 12, 2019
The staff here is exceptional. The rooms are nice but not very “user” friendly. I was is a King standard city view and there is no shelf to put toiletries out on except the back of the toilet. There is only one mirror in the bathroom to get ready at with no counter or anything so things lay in the sink - curling iron make up etc.
Date of stay: June 2019
Trip type: Traveled on business
4.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with DoubleTree by Hilton
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ClintonY15, Director of Rooms at DoubleTree by Hilton Alana - Waikiki Beach, responded to this review
Responded Jul 17, 2019
Aloha N F,

Thank you for staying at the DoubleTree by Hilton Alana Waikiki Beach Hotel. I appreciate you taking time to share your feedback on your recent stay.

May I recommend you upgrading to one of our Alana Suites on your future visit as this would provide you additional bathroom and counter space for your toiletries. These rooms are extremely popular and would meet all of your personal needs.

I thank you again for staying with us and taking time to mention about our staff being nice.

Mahalo Nui Loa,

Clinton Yamashita
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2,174)
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Reviewed July 7, 2019

The Bathrooms are too small, they clean my rooms after 2pm daily...It was very inconvenient for me. Overall, everything was ok, the location is great then I was charge a resort fee when clearly the hotel was not a resort.

Date of stay: June 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
2  Thank Adesulme
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ClintonY15, Director of Rooms at DoubleTree by Hilton Alana - Waikiki Beach, responded to this reviewResponded July 9, 2019

Aloha Navigate24979419238,

Thank you for staying at the DoubleTree by Hilton Alana Waikiki Beach Hotel. I appreciate you staying with us and taking time to share your feedback.

I would agree with you that we have a great location that is convenient to many points of interests in Waikiki. We are making some additional changes to our resort charge which will include onsite cultural activities starting this Thursday.

I would hope you have a chance to return and stay with us again. You can also place a request to have your room cleaned at an early time of the day should that be a better fit for your schedule.

Mahalo Nui Loa,

Clinton Yamashita

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed July 4, 2019

I want to file a complaint against check in lady at Doubletree By Hilton Alana - Waikiki Beach breakfast area this morning. I went to the breakfast at 6:30am this morning and she could not find my name on the roster instead of me repeating my name multiple times.

She also did not inform me that there is a $7.5 per person surcharge for *hot item* in the breakfast and was very very rude when we questioned about it.

I am a Hilton Gold member and have always stayed at Hilton properties and with work and personal travel spend more than 100 nights a year in Hilton hotels.

I am surprised to see this horrible customer service by Hilton. I was treated very badly and the worst part is she was not apologetic about it and showed me attitude.

I hope Hilton does something about this. I am extremely disappointed with this behavior.

Date of stay: July 2019
  • Trip type: Traveled with family
    • Value
    • Rooms
    • Service
2  Thank ABHINAV_PANDE
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ClintonY15, Director of Rooms at DoubleTree by Hilton Alana - Waikiki Beach, responded to this reviewResponded July 5, 2019

Aloha ABHINAV_PANDE,

Thank you for choosing the DoubleTree by Hilton Alana Waikiki Beach for your hotel. I appreciate you being a loyal Hilton Honors Gold Member.

I apologize for the breakfast experience you mentioned in your review. My understanding is that both our General Manager and Director of Food & Beverage have followed up with you regarding your concerns.

If you need any further assistance, please let me know if there is anything I can do for you.

Mahalo,

Clinton Yamashita

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Reviewed July 2, 2019

I’m a returning guest to this property for the second time and must say the staff was quite knowledgeable for my request for an early checkin, so I patiently waited after 12noon, to avoid being charge $25. However, when I made my request to Ms. Jung at the front desk to have maintenance look into the light switch at the entrance to my room, the problem was never addressed within 4 hours and therefore couldn’t sleep at all. In addition to that, the toilet kept making noise throughout the night too! With these issues, I hope this Hilton Honors member can be compensated in some way, for I was not a happy camper the next morning attending an annual event.

Date of stay: June 2019
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
2  Thank danatsuchitori
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ClintonY15, Director of Rooms at DoubleTree by Hilton Alana - Waikiki Beach, responded to this reviewResponded July 2, 2019

Aloha danatsuchitori,

Thank you for staying at the DoubleTree by Hilton Alana Waikiki Beach. I appreciate you being a loyal and returning guest. I apologize you had a few issues with the light switch in your bathroom. I am following up on your concerns and will talk with the team on how we can address this going forward.

Our Manager will be contacting you for further follow up.

Mahalo Nui Loa,

Clinton Yamashita

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed July 1, 2019

Super disappointing in this out dated property. King room ( city view) facing run down trashy large apartments. Bathroom set up very weird, no room at sink for amenities. Shower door creaky and shower step dangerous. Doesn’t have a real restaurant, just a small room with a bar we’re they wheel a cart of food from a kitchen located elsewhere. Valet parking only which is a crazy $40 per day plus tax. Pool small, exercise room small. I am used to nice Hilton properties such us Embassy suites or Hilton in California. This was very overpriced and out dated for my taste. The only saving grace is the staff. Everyone was over the top nice and did their best to make us comfortable.

Date of stay: June 2019
3  Thank janalr2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ClintonY15, Director of Rooms at DoubleTree by Hilton Alana - Waikiki Beach, responded to this reviewResponded July 2, 2019

Aloha janalr2014,

Thank you for staying at the DoubleTree by Hilton Alana Waikiki Beach. I appreciate you taking time to share your feedback on your experience. We will be looking into your above concerns.

The valet parking price is a premium being that Waikiki has limited parking availability. We try to keep our pricing near hotels that are similar to us.

Thank you also for your positive comments on our hotel team members. We do our best to provide excellent service to our guests.

Mahalo Nui Loa,

Clinton Yamashita

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed July 1, 2019

Nice people - friendly, approachable, courteous, fast service.
Nice hotel - clean.
Nice room - good air conditioning as it was a muggy day in Honolulu.
Nice price - corporate account, direct billing excellent.

Date of stay: June 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
2  Thank Quest29344478247
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ClintonY15, Director of Rooms at DoubleTree by Hilton Alana - Waikiki Beach, responded to this reviewResponded July 2, 2019

Aloha Quest29344478247,

Thank you for staying at the DoubleTree by Hilton Alana Waikiki Beach. I appreciate your positive comments on our team members, room and price. Thank you for being a loyal guest and having a corporate account with us. I agree that it is very convenient to have direct billing.

We look forward to your next visit to our property.

Mahalo Nui Loa,

Clinton Yamashita

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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