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Lymar C
Washington DC, District of Columbia

Black Mold

1.0 of 5 bubblesReviewed Jun 15, 2019
Guest beware. This hotel has black mold. They moved me to two different rooms in both rooms had black mold in there. I was sick most of my vacation and all they offered me was a measly $25 credit. I can’t believe I flew 5000 miles to be subjected to this type of treatment. Stay elsewhere.
Date of stay: June 2019
Trip type: Traveled on business
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
Review collected in partnership with DoubleTree by Hilton
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ClintonY15, Director of Rooms at DoubleTree by Hilton Alana - Waikiki Beach, responded to this review
Responded Jun 18, 2019
Aloha lymarcurry,

Thank you for staying at the DoubleTree by Hilton Alana Waikiki Beach. I am sorry that you got sick during your vacation as this was not part of your plans.

I noticed that you were in contact with one of the Managers on Duty regarding some concerns you had. If you have any additional questions, you are more than welcome to reach out to me directly.

Mahalo Nui Loa,

Clinton Yamashita
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2,174)
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Reviewed June 14, 2019

Fairly generic hotel with nice staff and typical facilities. Comfortable room and decent sized fitness centre, food fairly standard for a US hotel and a little pricey when there are multiple off-site restaurants within minutes walk, but generally good. Internet connection awful.

Date of stay: June 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
2  Thank Fearless03139685730
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ClintonY15, Director of Rooms at DoubleTree by Hilton Alana - Waikiki Beach, responded to this reviewResponded June 18, 2019

Aloha Fearless03139685730,

Thank you for staying at the DoubleTree by Hilton Alana Waikiki Beach and for taking time to share your recent stay. I appreciate your comments about our friendly staff and hotel being in a good location.

I will look into your concern about our WIFI connection. This hopefully was a one off situation since we recently upgraded our high speed internet for the entire hotel.

I hope you have a chance to return and stay with us again.

Mahalo Nui Loa,

Clinton Yamashita

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed June 14, 2019

Housekeeping greeted us every morning. Room was very clean, beds comfortable, cold A/C and included a balcony which we didn't get a chance to enjoy. Valet were very helpful, carried our bags to check-in and assisted with bags upon check-out. Always assisted without being asked. They even had suggestions for local lunch spots. The entire staff was very helpful. The business center was very convenient as well for printing boarding passes, checking emails and printing items for work for no additional fee.

Date of stay: June 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
2  Thank thekamuelainn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ClintonY15, Director of Rooms at DoubleTree by Hilton Alana - Waikiki Beach, responded to this reviewResponded June 18, 2019

Aloha thekamuelainn,

Thank you for staying at the DoubleTree by Hilton Alana Waikiki Beach. I appreciate you taking time to share your feedback and giving us a 5 star review.

We take pride in maintaining our rooms and want to ensure our guests have a clean and comfortable stay.

Our Valet department is known for their excellent service and do their best to anticipate our guest's needs.

Thank you again for staying with us, and I hope you have a chance to return.

Mahalo Nui Loa,

Clinton Yamashita

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed June 11, 2019

Stayed here for 3 nights with kids = ages 4 and 6. Easy check in - helped us upgrade to a suite and easy checkout. Great location - a long block from the beach - but easy to walk to. Nice clean rooms - loved the view/ocean. We only slept in the room - we were out and about early every day - but would def. come back here.

Date of stay: May 2019
  • Trip type: Traveled with family
    • Value
    • Sleep Quality
    • Service
2  Thank Bill A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ClintonY15, Director of Rooms at DoubleTree by Hilton Alana - Waikiki Beach, responded to this reviewResponded June 12, 2019

Aloha Bill A,

Thank you for staying at the DoubleTree by Hilton Alana Waikiki Beach. I appreciate you giving us a 5 star review on your wonderful experience.

You made an excellent choice in upgrading to our Alana Suites to give you additional space and comfort. We pride ourselves on having clean rooms and ensuring our guests are happy.

We hope you have a chance to return and stay with us again.

Mahalo Nui Loa,

Clinton Yamashita

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed June 9, 2019

I am here on Navy biz, the hotel has modern touches, good gym, great location, but resort fees and valet only fees are high. Henry at the desk was very professional, courtesy and helpful. Since I am here on Navy biz he helped me adjust my stay dates w/o any issues.

Date of stay: June 2019
2  Thank J S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ClintonY15, Director of Rooms at DoubleTree by Hilton Alana - Waikiki Beach, responded to this reviewResponded June 10, 2019

Aloha J S,

Thank you for staying at he DoubleTree by Hilton Alana Waikiki Beach. I appreciate you taking time to write a review about your recent stay and giving a shout out to Henry. I am glad to hear how professional , courteous and helpful he was.

We are making some changes to our resort fee, and I hope you will have a chance to take advantage of these benefits on your next stay.

Mahalo Nui Loa,

Clinton Yamashita

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed June 5, 2019

Be aware of the "Resort Fee" which will add to the cost of your room. I don't believe any ethical motel should 'resort' to using this bait and up-charge dodge.

It's a nice place and a wonderful location. The staff is friendly and helpful. The room was very nice - clean & quiet!

My only complaint was carrying my luggage up the front stairs! The lobby is above street level. When I was dropped off at street level, I discovered there wasn't a ramp up to the lobby to check-in. So, I had to carry my suitcases up a flight of stairs to the lobby. Not fun.

Date of stay: May 2019
  • Trip type: Traveled solo
    • Location
    • Sleep Quality
    • Service
2  Thank Gerry O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ClintonY15, Director of Rooms at DoubleTree by Hilton Alana - Waikiki Beach, responded to this reviewResponded June 8, 2019

Aloha Gerry O,

Thank you for staying at the DoubleTree by Hilton Alana Waikiki Beach. Thank you for taking time to share your feedback. The resort fee is a charge that many hotels have in Waikiki, and I hope you were able to take advantage of the various benefits.

I appreciate your positive comments about our staff being friendly and how our guestrooms were nice and clean.

I will review your comments with our valet and how we can assist our guests with any luggage at check in.

Mahalo again for staying with us again. I hope you will be able to return in the future.

Mahalo Nui Loa,

Clinton Yamashita

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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