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Even though I checked in digitally I still had to stop by front desk to get my digital key, which ended up not working. Digital check out didn't work either & had to call front desk (as I had already left the hotel) to make sure they checked me out.
Date of stay: May 2019
Trip type: Traveled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Review collected in partnership with DoubleTree by Hilton
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ClintonY15, Director of Rooms at DoubleTree by Hilton Alana - Waikiki Beach, responded to this review
Responded Jun 8, 2019
Aloha Venture146974,
Thank you for staying at the DoubleTree by Hilton Alana Waikiki Beach. I'm sorry to hear that you had some issues with your digital key. Most guests use this feature and don't have any issues.
If you have a chance to return, you are welcome to talk to any of our team members on being able to use the digital key. We would be happy to help you and look into any issues you may have experienced.
Mahalo Nui Loa,
Clinton Yamashita
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
All reviews double tree front desk the hilton hawaiian village valet parking within walking distance waikiki beach ala moana mall partial ocean view block shopping balconies lanai
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The staff were friendly and helpful. The rooms are average. Bed comfort is average. Close to convention centre. Not the place to say if you have a family. Our toilet decided to overflow at 9:30pm at night.
Date of stay: May 2019
Trip type: Traveled with family
Value
Location
Sleep Quality
Rooms
Cleanliness
Service
Review collected in partnership with DoubleTree by Hilton
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Ask CraigA1961 about DoubleTree by Hilton Alana - Waikiki Beach
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ClintonY15, Director of Rooms at DoubleTree by Hilton Alana - Waikiki Beach, responded to this reviewResponded June 8, 2019
Aloha CraigA1961,
Thank you for staying at the DoubleTree by Hilton Alana Waikiki Beach. I appreciate your sharing your positive feedback and comments about our friendly and helpful staff.
I'm sorry that you had an issue with your toilet. Hopefully, you were able to contact us and have the issue resolved.
I hope you have a chance to return and stay with us again.
Mahalo Nui Loa,
Clinton Yamashita
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel location is perfect; near the heart of Waikiki without the pain of the busy traffic. You are minutes away from shops, tasty restaurants, and even the beach! The hotel itself was very clean and filled with plenty of amenities, and the rooms were clean and modern. Staff was super friendly! Would definitely stay here again.
Date of stay: May 2019
Trip type: Traveled as a couple
Value
Location
Sleep Quality
Rooms
Cleanliness
Service
Review collected in partnership with DoubleTree by Hilton
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Ask Connector05138758530 about DoubleTree by Hilton Alana - Waikiki Beach
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ClintonY15, Director of Rooms at DoubleTree by Hilton Alana - Waikiki Beach, responded to this reviewResponded June 8, 2019
Aloha Connector05138758530,
Thank you for staying at the DoubleTree by Hilton Alana Waikiki Beach. I appreciate you posting a positive 5 star review on your recent stay. Thank you for sharing your comments about how friendly our staff is.
I hope you have a chance to return and stay with us again.
Mahalo,
Clinton Yamashita
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Only valet parking is provided by the hotel and the fee is very high. Otherwise we have to park our car to public parking places which are not close and look not safe for overnight parking. So we still decided to park at hotel, but it was not convenient especially we need to go in and out several times a day. I understand that everything is expensive at Waikiki, but still hope it could be improved.
Date of stay: May 2019
Trip type: Traveled with family
Value
Location
Sleep Quality
Rooms
Cleanliness
Service
Review collected in partnership with DoubleTree by Hilton
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Ask Xiaojia J about DoubleTree by Hilton Alana - Waikiki Beach
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ClintonY15, Director of Rooms at DoubleTree by Hilton Alana - Waikiki Beach, responded to this reviewResponded June 8, 2019
Aloha Xiaojia J,
Thank you for staying at the DoubleTree by Hilton Alana Waikiki Beach. Thank you for your review and sharing your feedback. Parking availability is at a premium in Waikiki and our prices are competitive with similar hotels.
We hope you have a chance to return and stay with us again.
Mahalo,
Clinton Yamashita
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff is welcoming. I appreciated the onsite dining, and the cookies are yummy! The room was always clean and the beds are very comfortable. The hotel is in walking distance to the beach and other activities.
Date of stay: May 2019
Trip type: Traveled with family
Value
Location
Sleep Quality
Rooms
Cleanliness
Service
Review collected in partnership with DoubleTree by Hilton
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Ask Monica E about DoubleTree by Hilton Alana - Waikiki Beach
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ClintonY15, Director of Rooms at DoubleTree by Hilton Alana - Waikiki Beach, responded to this reviewResponded May 20, 2019
Aloha Monica E,
Thank you for staying at the DoubleTree by Hilton Alana Waikiki Beach and for sharing your experience.
I appreciate your positive comments about how our rooms were clean and how comfortable our beds were.
Please be sure to come back and stay with us again and have more yummy cookies!
Mahalo Nui Loa,
Clinton Yamashita
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The location is a short walk to Waikiki Beach. Food at the hotel was very good, especially the Hiking Cafe - although they close at 3pm. Parking is exclusively valet at $38 a night, no other option. Hotel staff are very friendly and polite.
Date of stay: May 2019
Trip type: Traveled on business
Value
Location
Sleep Quality
Rooms
Cleanliness
Service
Review collected in partnership with DoubleTree by Hilton
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ClintonY15, Director of Rooms at DoubleTree by Hilton Alana - Waikiki Beach, responded to this reviewResponded May 20, 2019
Aloha Explore56357278937,
Thank you for staying at the DoubleTree by Hilton Alana Waikiki Beach and for sharing your experience.
I appreciate your positive comments about the Hiking Café and commenting on how our staff were very friendly and helpful.
I hope that you will have a chance to return and stay with us again.
Mahalo,
Clinton Yamashita
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.