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“Right on Ala Moana”

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DoubleTree by Hilton Alana - Waikiki Beach
Ranked #49 of 84 Hotels in Honolulu
San Diego, California
1 review
“Right on Ala Moana”
Reviewed July 18, 2014

This hotel is set back from the ocean behind the Hilton Hawaiian Village on Ala Moana Blvd. Its a great location, close to everything. A quick walk and your on the beach. Restaurants are all around you in every price category and the shopping is abundant. Access to the hotel is easy once you find its location which can be bit tricky, but once your there valet service (which is all that's offered) takes care of parking and your free to walk the area. This hotel does not have underground stores and shopping facilities. It is a quieter location with less people traffic which suited us perfectly! Our stay included free breakfast which was phenomenal, everything you could want. Service was great! We had a corner room with two lanai's overlooking Fort DeRussy Park on the 15th floor which gave us peek-a-boo views of the ocean. The bed was great, a/c quiet, very little street noise when windows are closed. Only a few things did not meet our needs. The room does not come with Microwave or Refrigerator. You can order a Refrig. for additional cost. The gym is weak, 2 treadmills, (both needed servicing) a couple elipiticals and weights, and the pool is not a resort, not really inviting to us but adequate. All in all for what we needed, it was perfect!

Room Tip: Wi-Fi is available free in the lobby. Definitely choose a room at a higher level on the ocean side.
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  • Stayed July 2014, traveled on business
    • Value
    • Cleanliness
    • Service
Helpful?
Thank TropicalTraveler2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlanaGuestServices, Guest Services at DoubleTree by Hilton Alana - Waikiki Beach, responded to this review, July 21, 2014
Aloha TropicalTraveler2014,

We were so pleased to read your review!
We were so happy that we were able to offer and provide to you every thing that you needed during your stay with us. We are very happy that you enjoyed your stay as much as you did.
As for your issues with the gym, we will be looking into them immediately. Thank you for bringing that to our attention.
We hope that we will see you again in the future!

Mahalo,
Morgan Carmona
Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (214)
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Kihei, Hawaii
Level 4 Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed July 18, 2014

Great place, located at the heart of Waikiki easy access to all points of east side of Oahu. Staff are friendly and accommodating. Great value for any family. Beds are heavenly, awesome room size. Pool has been always clean.

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Gilbert808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlanaGuestServices, Guest Services at DoubleTree by Hilton Alana - Waikiki Beach, responded to this review, July 21, 2014
Aloha Gilbert808,

Thank you for writing such a nice review regarding your stay with us!
We are very happy to hear that you enjoyed our pool as well as the comfort level of the bed meeting your satisfaction.
We are also pleased to hear that our staff was friendly and helpful!
We hope that all of these factor will result in a future visit from you!

Mahalo,
Morgan Carmona
Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 17, 2014

We liked the hotel. Up to date, clean, quiet, and we liked the location. We like the fact that they have two queen beds. It was within walking distance of shopping, great restruants, and the beach. I would definitely stay here again.

Room Tip: We stayed on the 18th floor and had wonderful views.
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  • Stayed June 2014, traveled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cyndi D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlanaGuestServices, Guest Services at DoubleTree by Hilton Alana - Waikiki Beach, responded to this review, July 21, 2014
Aloha Cyndi D.,

We very much enjoy reading reviews such as yours! Our goal is to make sure that every guest has such a wonderful stay such as you did.
We are happy that we were able to provide that for you as well as a comfortable stay.
We look forward to seeing you again in the future!

Mahalo,
Morgan Carmona
Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
long beach, United States
1 review
Reviewed July 17, 2014

This hotel very nice and quiet not like the hotel across the street Hawaiian Village Hilton that place is massive people Did not have an ocean view so not sure how that was very clean hotel nice staff

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Kathy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlanaGuestServices, Guest Services at DoubleTree by Hilton Alana - Waikiki Beach, responded to this review, July 21, 2014
Aloha Kathy R.,

We were very pleased to read your review. We are delighted that you enjoyed your stay.
We hope to see you again in the future!

Mahalo,
Morgan Carmona
Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, Hong Kong
1 review
Reviewed July 17, 2014

It's not as close to the beach as some hotels. They charge extra for internet in the room which was disappointing. I didn't care for the shower set up. Other than that, it was a solid hotel, but if you area Hilton customer, the Grand Hilton offers a better location with more amenities and is on the beach.

  • Stayed July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Rufina W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlanaGuestServices, Guest Services at DoubleTree by Hilton Alana - Waikiki Beach, responded to this review, July 21, 2014
Aloha Rufina W.,

We are disappointed that we did not meet your expectations during your stay with us.
We appreciate and value every guest and our goal is to provide each guest with the best stay possible.
We hope that you will consider us on your next trip to Honolulu. We hope you will give us the opportunity to wow you.

Mahalo,
Morgan Carmona
Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vallauris, France
Level 6 Contributor
118 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed July 11, 2014

A good hotel to stay for a few days! Very friendly and accomodating staff - at the front desk in a small lobby where we checked in at 5 pm and not to mention 'Pedro' at the valet/bell desk in the lower lobby (instantly gave a phone call to the taxi driver we favored to bring us to the airport, likewise brought our luggages to the van), so with the chambermaid of our room - big but not too spacious. Asked for a quiet room, was given a corner room on the 7th floor, but one can hear the traffic from the main street, so with the 'drawers' banger' (successive) in the next room in the middle of the night and early morning:(. Boy, wonder what the 'guest next door' put in the small cabinet drawers that he kept on opening/closing (with intentional force) the drawers). Breakfast was ok, not the worst or the greatest. Omelette though was yummy, so with the cookies given to the hotel guests. Locationwise, the hotel was well-situated. Walking distance to Ala Moana Center as well as to Waikiki Beach Walk, Overall stay in Oahuis always a real pleasure for us!

Room Tip: Higher rooms.
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  • Stayed July 2014, traveled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Aida656
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlanaGuestServices, Guest Services at DoubleTree by Hilton Alana - Waikiki Beach, responded to this review, July 14, 2014
Aloha Aida656,

Thank you for writing a review and letting us know about your time spent with us.
We are pleased that our valet was able to meet every need, above and beyond your expectations!
We would like to sincerely apologize for the constant noise that disturbed you throughout the day and night. Our goal is to ensure that each guest thoroughly enjoys their stay. We apologize that that was not the case for you.
We hope you will visit us again soon and give us the opportunity to provide you with an outstanding stay!

Mahalo,
Morgan Carmona
Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
1 review
Reviewed July 10, 2014

Amy at the front desk was great, the Staff was was friendly, great location, room was nice But the air condition was loud and kept me up through the night when I had a meeting the next morning. Breakfast was not worth the cost, Eggs & Bacon w/OJ !!

  • Stayed July 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank 888shannong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlanaGuestServices, Guest Services at DoubleTree by Hilton Alana - Waikiki Beach, responded to this review, July 14, 2014
Aloha 888shannong,

Thank you for taking the time to give us feedback about your stay.
We are pleased to hear that you enjoyed your stay and that our staff was able to accomodate you in every way possible.
As for the problems you experienced with your air conditioning and breakfast, we sincerely apologize. We will look into solving those issues as soon as possible.
We hope to see you again in the future!

Mahalo,
Morgan Carmona
Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Alana - Waikiki Beach

Property: DoubleTree by Hilton Alana - Waikiki Beach
Address: 1956 Ala Moana Blvd, Honolulu, Oahu, HI 96815-1897
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Business Hotel in Honolulu
#38 Family Hotel in Honolulu
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Alana - Waikiki Beach 3.5*
Number of rooms: 317
Official Description (provided by the hotel):
Doubletree by Hilton Alana - Waikiki Beach is a newly renovated chic boutique hotel located at the entrance to Waikiki in Honolulu, HI. The hotel is within a short walk of the beach, shopping and dining and one of the closest hotels to Hawaii Convention Center and Ala Moana Shopping Center. After a multi-million dollar redesign rooms now feature the Sweet Dreams by Doubletree sleep experience, bathrooms offering walk-in glass showers with oversized "rain" showerheads, large state-of-the-art high definition flat screen televisions with side panels for easy laptop connectivity, comfortable ergonomic workstations for our business travelers, and multiple outlets for electronic devices. Both wired and wireless high speed internet is available in all rooms for a charge and complimentary wireless high speed internet is available in the lobby area. During your stay you can also enjoy complimentary in-room coffee makers with coffee service, complimentary safe and movies on demand. Bedding offered is either one king bed or two queen-sized beds and all rooms have a lanai (balcony) and either city/mountain or ocean views. ... more   less 
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Also Known As:
Doubletree Honolulu
DoubleTree By Hilton Alana - Waikiki Beach Hawaii/Honolulu

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