First of let me start by saying I wouldn't have been able to stay without the fine help from the staff. I booked my room through Hilton reservations. Although I specifically asked for Waikiki, I was booked on a different island. Immediately after booking five rooms for our work staff we thought of an accommodation issue and learned of the mistake. The other Hilton transferred us to the Double Tree Alana where I would encounter the first of many exceptional people. I spoke to Elsa who right away saw the issue and set out to solve this issue. Despite having many things to check every so often she came back on the phone and told me she was still working on the reservation and apologized profusely for it taking so long. When all was said and done she had fixed our rooms and clarified the issues. Later the hotel General Manager called and wanted to make sure the problem was resolved. I was able to tell him yes in complete confidence. Finally when it came time for us to check in I got to meet Elsa who remembered the reservation and greeted me warmly and sincerely. It was at that time I learned of the issues that she had to overcome in securing our rooms. Unbeknownst to us the NFL pro-bowl was in town and she had kept an eye on our rooms so that there were no issues with our reservations. Our rooms were comfortable and accommodating. During the week that followed I saw Elsa and Rebecca many times and they always had a smile on their faces and no matter what they were doing they always greeted me by name and offered me a fresh warm Double Tree cookie. As a side note I want to thank Josie G. for taking the extra steps in keeping my room clean and her super pleasant demeanor to make sure she was not bothering me. The folks there at the Double Tree, every person at the desk and that I came across made sure to spread Aloha at every chance they had. My Thanks to Mr. Wilding for a excellent team.
- Official Description (provided by the hotel):
- Doubletree by Hilton Alana - Waikiki Beach is a newly renovated chic boutique hotel located at the entrance to Waikiki in Honolulu, HI. The hotel is within a short walk of the beach, shopping and dining and one of the closest hotels to Hawaii Convention Center and Ala Moana Shopping Center. After a multi-million dollar redesign rooms now feature the Sweet Dreams by Doubletree sleep experience, bathrooms offering walk-in glass showers with oversized "rain" showerheads, large state-of-the-art high definition flat screen televisions with side panels for easy laptop connectivity, comfortable ergonomic workstations for our business travelers, and multiple outlets for electronic devices. Both wired and wireless high speed internet is available in all rooms for a charge and complimentary wireless high speed internet is available in the lobby area. During your stay you can also enjoy complimentary in-room coffee makers with coffee service, complimentary safe and movies on demand. Bedding offered is either one king bed or two queen-sized beds and all rooms have a lanai (balcony) and either city/mountain or ocean views. ... more less
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- Also Known As:
- Doubletree Honolulu
- DoubleTree By Hilton Alana - Waikiki Beach Hawaii/Honolulu