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“Good enough for those wanting Hilton Points.”

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DoubleTree by Hilton Alana - Waikiki Beach
Ranked #46 of 84 Hotels in Honolulu
Reviewed April 27, 2013

I traveled yo Honolulu on business for four days at the end of April and was looking for a convenient hotel that would continue earning points as an elite level Hilton Honors member. The Doubletree was much less expensive than the nearby Hilton Hawaiian Village, so I gave it a try.

At check-in I was "upgraded to a suite" (room 720), given "free internet access" and 2 bottles of water as a Hilton elite Traveler. Interestingly, the was a a suite adapted for disabled customers (e.g., wheelchair accessible, walk in shower with grab bars and bench seating). I did not need or request such accommodations, but appreciated the suite upgrade with on exception. The closet hanger bars were available only at wheelchair height making having of linger garments a challenge.

The staff were generally helpful and friendly, but in a laid-back Hawaiian fashion. For example, when I went to check out two of us different customers) waited for the only available clerk as she chatted of the phone for a good 2-3 minutes. In addition I could not get the WiFi internet link to work consistently. After two sets of complaints about that I learned (on the evening of my final day) that my room had poor WiFi reception because it was adjacent to the elevator shaft which somehow compromised the signal. They offered to move me to another room or give me a $10 dinner coupon, but it was 8 pm and I was scheduled to leave the next morning at 6 am. It would have helped more if they'd addressed this issue when i first raised it 48 hours earlier.

The room was generally clean, but with a few non-roach insects. They did a planned fumigation on my second day.

I was at business meetings all day x3, so I only really used the room to sleep and shower. The desk was nice, but not helpful without the internet access. The bed was comfortable, but the thermostat was in the living room of the suite and would not go below 68, keeping the bedroom at 72-74 most of the time (a bit too warm for my tastes).

The maid service was okay but borderline inattentive on detail (e.g., did not refill empty tissue dispenser or empty water from ice bucket).

It's a good enough alternative to the flagship Hilton across the street, but does have lestt than stellar attributes.

Room Tip: If you plan to use the internet do not accept a room near the elevator (such as 720). Do not accept...
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  • Stayed: April 2013, traveled on business
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Thank Fontek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlanaGuestServices, Director of Sales at DoubleTree by Hilton Alana - Waikiki Beach, responded to this reviewResponded April 28, 2013

Aloha Fontek,

Thank you for your review and choosing to stay at our property. We are appreciate your feedback and will use your review to improve our guest experience. Moving forward, we will be sure to communicate at check in the exact room features our guests can expect to receive. We are also looking into the Internet availability in rooms located near our elevators. Again, we truly appreciate your feedback and hope to welcome you back to our property.

Warmest Regards,
Sandy Narvaez
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,161 - 1,167 of 1,583 reviews

Reviewed April 27, 2013

Beautiful property, great and friendly service, great location, great restaurant and Bar, the staff made my stay a memory, looking forward to my next trip to this property :) recommend the breakfast and stop at the bar for a cocktail, walk to Waikiki and the Ala Moana Mall, enjoy all what this property has to offer and the location.

  • Stayed: April 2013, traveled as a couple
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Review collected in partnership with DoubleTree by Hilton
1  Thank Kenneth A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlanaGuestServices, Manager at DoubleTree by Hilton Alana - Waikiki Beach, responded to this reviewResponded April 29, 2013

Aloha Kenneth A,

Mahalo for staying with us and for taking the time to post about your recent stay with us. We're so glad that you enjoyed your stay and definitely look forward to welcoming you back the next time you're in town!

Mahalo,
The Doubletree by Hilton Alana Ohana

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 26, 2013

We stay here anytime we are on Oahu. Best of the best! Service is outstanding, rooms are clean and comfortable, easy access to a variety of sites and locations, parking is by valet only but very good, and of course the cookie!

  • Stayed: April 2013, traveled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Debra L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlanaGuestServices, Manager at DoubleTree by Hilton Alana - Waikiki Beach, responded to this reviewResponded April 29, 2013

Aloha Debra L,

Thank you so much for your continued patronage to our property! We're beyond delighted to know that our services keep you coming back. We'll keep our cookies warm for your next stay with us!

Mahalo,
The Doubletree by Hilton Alana Ohana

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Reviewed April 25, 2013

I like DoubleTree, and in some cities they are even better than the local Hilton.....not here. Here in Waikiki the poor DoubleTree sits two blocks from his grand big brother Hilton Hawaiian Village and is totaly ignored. The place looks like a dump compared, and guests don't enjoy any of the privledges across the street. This is just plain bad company policy, because there is no reason DoubleTree guests should not enjoy other Hilton amenties that are so close, especially considering how BAD the pool facilities are at the DoubleTree. Neverthelesss, still has a Hilton bed and basic room, so at least that was good.

  • Stayed: April 2013, traveled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Bryan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlanaGuestServices, Director of Sales at DoubleTree by Hilton Alana - Waikiki Beach, responded to this reviewResponded April 28, 2013

Aloha Bryan C.,

Thank you for your review. We sincerely appreciate your feedback and will utilize your suggestions in future plans to improve our customer experience. Our recent $16 million renovation is ongoing, with improvements continuing to be made to our public areas - including new pool furniture! We expect the arrival of our new pool furniture within the next several months and invite you to return to our property to check out the changes. We do value any other insight you have in regards to our property and how we can make our guest experience one that will entice you to return to us again. "Mahalo" (thank you) again for your comments.

Warmest Regards,
Sandy Narvaez
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 21, 2013

I've been staying here since February and at my corporate rate, it is definitely worth it and allows me to stay within the state contractor budget. Hilton honors members with of gold or diamond status receive free wireless in rooms, but the breakfast is just a standard continental breakfast but you have to pay nine dollars for the upgrade to a warm breakfast. The thermostats are restricted to a low temperature of 69 degrees and occasionally the cleaning staff will turn it up to 72 degrees so you could be greeted by a nice warm room when returning home from work. This has even occurred when the cleaning staff had no reason to enter my room because I had the do not disturb up and had requested no room service that day. This is inexcusable and the management should inform their staff to never enter a room when the occupant has the expected right to privacy.

  • Stayed: February 2013
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Thank Dastuge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlanaGuestServices, Manager at DoubleTree by Hilton Alana - Waikiki Beach, responded to this reviewResponded April 29, 2013

Aloha Dastuge,

Mahalo for staying with us and for your candid response about your stay with us. I am glad that you enjoyed your stay. Regarding our cleaning staff entering the room after you posted up the "do not disturb" sign, I'll pass your concerns to our Housekeeping Manager and the appropriate departments to ensure the privacy of our guests. Thank you for bringing that up to our attention.

We hope that you choose to stay with us again during your next visit to the islands.

Mahalo,
The Doubletree by Hilton Alana Ohana

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 16, 2013

Be wary of the "cheap" rooms here - they have tiny bathrooms w/ showers, no fan, and air conditioners locked down at too warm a temperature. We stayed in a room right across from the elevators and ice maker and the room was very loud (I'd guess that other rooms wouldn't have this problem, but these are the reduced rate rooms). The air conditioner was locked at a temperature that did not cool the room, I can only imagine how awful it would be in the hotter months (we where there in April).

  • Stayed: April 2013, traveled on business
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4  Thank Colorado5678
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlanaGuestServices, Manager at DoubleTree by Hilton Alana - Waikiki Beach, responded to this reviewResponded April 29, 2013

Aloha Colorado5678,

Mahalo for your candid post regarding your stay with us earlier this month. We recently went through a 16 million dollar renovation that modernized our rooms to optimize the guest space, including the bathroom space. Thank you for posting about your concerns regarding our air conditioning in the guest room. Our A/C system saves energy by turning off when the patio doors or guest room doors are not fully closed and left open. I do hope you were able to reach out to our engineering team if the A/C was not functioning correctly, as they're always ready to jump in to assist our guests. Once again, thank you for your feedback regarding our guest rooms, as they'll be used to find ways to improve in our services and amenities. We hope that you'll give us another chance to show you those improvements.

Mahalo,
The Doubletree by Hilton Alana Ohana

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Reviewed April 15, 2013

Recent stay in March 2013 was a good experience. Love the convinent location walk to every major sights, especially Ala Moana Center to make grocery shopping. Room was ok size for 4 and the beds were very comfortable. The down side are expensive $30 per night parking: we actually found affordable $16 p/n parking at a parking lot building close to the hotel. Would be nicer to have free in-room Wifi for the price we paid......

  • Stayed: March 2013, traveled with family
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Thank Ivoryfarm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlanaGuestServices, Manager at DoubleTree by Hilton Alana - Waikiki Beach, responded to this reviewResponded April 29, 2013

Aloha Ivoryfarm,

Mahalo for staying with us and for your review here. We're very happy to hear that you enjoyed your stay with us. We offer complimentary wifi service in our common areas so we welcome all of our guests to take advantage of that. We'll pass forward your comments to our management team. Thank you so much for sharing and we look forward to having you back for another stay the next time you're in town.

Mahalo,
The Doubletree by Hilton Alana Ohana

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Alana - Waikiki Beach

Address: 1956 Ala Moana Blvd, Honolulu, Oahu, HI 96815-1897
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Business Hotel in Honolulu
#38 Family Hotel in Honolulu
Price Range: $190 - $343 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Alana - Waikiki Beach 3.5*
Number of rooms: 317
Official Description (provided by the hotel):
Doubletree by Hilton Alana - Waikiki Beach is a newly renovated chic boutique hotel located at the entrance to Waikiki in Honolulu, HI. The hotel is within a short walk of the beach, shopping and dining and one of the closest hotels to Hawaii Convention Center and Ala Moana Shopping Center. After a multi-million dollar redesign rooms now feature the Sweet Dreams by Doubletree sleep experience, bathrooms offering walk-in glass showers with oversized "rain" showerheads, large state-of-the-art high definition flat screen televisions with side panels for easy laptop connectivity, comfortable ergonomic workstations for our business travelers, and multiple outlets for electronic devices. Both wired and wireless high speed internet is available in all rooms for a charge and complimentary wireless high speed internet is available in the lobby area. During your stay you can also enjoy complimentary in-room coffee makers with coffee service, complimentary safe and movies on demand. Bedding offered is either one king bed or two queen-sized beds and all rooms have a lanai (balcony) and either city/mountain or ocean views. ... more   less 
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Also Known As:
Doubletree Honolulu
DoubleTree By Hilton Alana - Waikiki Beach Hawaii/Honolulu

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