I traveled yo Honolulu on business for four days at the end of April and was looking for a convenient hotel that would continue earning points as an elite level Hilton Honors member. The Doubletree was much less expensive than the nearby Hilton Hawaiian Village, so I gave it a try.
At check-in I was "upgraded to a suite" (room 720), given "free internet access" and 2 bottles of water as a Hilton elite Traveler. Interestingly, the was a a suite adapted for disabled customers (e.g., wheelchair accessible, walk in shower with grab bars and bench seating). I did not need or request such accommodations, but appreciated the suite upgrade with on exception. The closet hanger bars were available only at wheelchair height making having of linger garments a challenge.
The staff were generally helpful and friendly, but in a laid-back Hawaiian fashion. For example, when I went to check out two of us different customers) waited for the only available clerk as she chatted of the phone for a good 2-3 minutes. In addition I could not get the WiFi internet link to work consistently. After two sets of complaints about that I learned (on the evening of my final day) that my room had poor WiFi reception because it was adjacent to the elevator shaft which somehow compromised the signal. They offered to move me to another room or give me a $10 dinner coupon, but it was 8 pm and I was scheduled to leave the next morning at 6 am. It would have helped more if they'd addressed this issue when i first raised it 48 hours earlier.
The room was generally clean, but with a few non-roach insects. They did a planned fumigation on my second day.
I was at business meetings all day x3, so I only really used the room to sleep and shower. The desk was nice, but not helpful without the internet access. The bed was comfortable, but the thermostat was in the living room of the suite and would not go below 68, keeping the bedroom at 72-74 most of the time (a bit too warm for my tastes).
The maid service was okay but borderline inattentive on detail (e.g., did not refill empty tissue dispenser or empty water from ice bucket).
It's a good enough alternative to the flagship Hilton across the street, but does have lestt than stellar attributes.
- Official Description (provided by the hotel):
- Doubletree by Hilton Alana - Waikiki Beach is a newly renovated chic boutique hotel located at the entrance to Waikiki in Honolulu, HI. The hotel is within a short walk of the beach, shopping and dining and one of the closest hotels to Hawaii Convention Center and Ala Moana Shopping Center. After a multi-million dollar redesign rooms now feature the Sweet Dreams by Doubletree sleep experience, bathrooms offering walk-in glass showers with oversized "rain" showerheads, large state-of-the-art high definition flat screen televisions with side panels for easy laptop connectivity, comfortable ergonomic workstations for our business travelers, and multiple outlets for electronic devices. Both wired and wireless high speed internet is available in all rooms for a charge and complimentary wireless high speed internet is available in the lobby area. During your stay you can also enjoy complimentary in-room coffee makers with coffee service, complimentary safe and movies on demand. Bedding offered is either one king bed or two queen-sized beds and all rooms have a lanai (balcony) and either city/mountain or ocean views. ... more less
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- Also Known As:
- Doubletree Honolulu
- DoubleTree By Hilton Alana - Waikiki Beach Hawaii/Honolulu