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“Doubletree Waikiki”

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DoubleTree by Hilton Alana - Waikiki Beach
Ranked #48 of 84 Hotels in Honolulu
Henderson, Nevada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Doubletree Waikiki”
Reviewed February 13, 2013

My husband and I stayed here for business Feb 9th-13th. We travel quite a bit and this hotel meet every need. It seems to have been updated recently, the decor was modern and clean. Internet worked great, and we used a conference room which was perfect for our group. Even though we prefer King size beds, we usually get a room with two queens since they seem to be larger rooms. This room was quite large for an average hotel room. The noise when the lanai doors are open is loud, but that is Waikiki not the fault of the hotel.
The hotel is not on the beach and does not have an ocean view, at least not from our room. But it did have a nice mountain view, we were on a high floor which I think is more desirable all around.
Would not hesitate at all to stay here again for business.
Employees were welcoming and quite friendly.

  • Stayed February 2013, traveled on business
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Helpful?
Thank Jentravels60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlanaGuestServices, Manager at DoubleTree by Hilton Alana - Waikiki Beach, responded to this review, March 11, 2013
Aloha Jentravels60,

Thank you for your time in posting about your stay and also to you and your husband for choosing our hotel. It's so good to hear that our level of service met your expectations and needs during your business trip. We hope you choose to stay with us again the next time your travel brings you to Honolulu.

Mahalo,
The Doubletree by Hilton Alana Ohana
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Gig Harbor, Washington
Level Contributor
101 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed February 11, 2013

Sorry Hilton. Im an Honors member but it sure was not an honor to stay here. On line showed great suites, nice beautiful Lobby and rooms...you name it. This place was a dump. I had a suite....Stained curtains, carpet. The fold out couch was a mess. The mattress was so old my friend slept on the floor. I can see things being out dated etc.....but this place was bad. The location isnt too bad but please.....clean it up some.

  • Stayed March 2012, traveled with friends
    • Value
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Helpful?
1 Thank Cigars-in-Paradise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlanaGuestServices, Manager at DoubleTree by Hilton Alana - Waikiki Beach, responded to this review, February 15, 2013
Aloha Cigars-in-Paradise,

Mahalo for your feedback and for choosing our property during your stay in our area. We are very sorry for the problems you encountered, especially with the level of cleanliness of your suite. We've recently gone through a renovation and have updated our rooms with new beds and fold out couches in our rooms, as well as other changes in the aesthetics of the room. As for the cleanliness issues you mentioned, we're addressed that with our housekeepers and can assure you that we are working to improve and will continually strive to provide the best service there. We hope that you give us another opportunity to provide a rewarding stay with great service.

Mahalo,
The Doubletree by Hilton Alana Ohana
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Bloomer, Wisconsin
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed February 10, 2013 via mobile

Nice location on the quieter end of Waikiki. A few block walk to the convention center and to the main portion of Waikiki, which was very convenient. The bell staff were all Very helpful!!! We utilized them to arrange cabs, ask for directions etc. would definitely stay there again if returning to the area. We didn't have time for the beach so the proximity wasn't important. If you want to be close to the beach I might stay somewhere closer.
Rooms were nice, clean and a standard hotel room. Beds were comfortable and there was a nice lanai with a glimpse of the ocean.

  • Stayed February 2013
    • Value
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Helpful?
Thank Alaughnp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlanaGuestServices, Manager at DoubleTree by Hilton Alana - Waikiki Beach, responded to this review, March 11, 2013
Aloha Alaughnp,

We're glad you found our hotel to be convenience for your travel needs! Thank you for staying with us and for taking the time to compliment our staff on their service. We look forward to seeing you again the next time you're in town.

Mahalo,
The Doubletree by Hilton Alana Ohana
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Castle Rock, Colorado
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 9, 2013

We spent 9 days at the DoubleTree in February 2013. The hotel is small. Most of the rooms have either mountain/city views or city only views. A few with ocean views. This was not an issue for us. I would recommend requesting a higher floor if possible. We spent 2 night on the 6th floor and then moved to the 15th floor for the duration of the stay. We did experience a lot of city noise, but I think that is common for Waikiki. The rooms were adequate size and clean. I would prefer more bathroom counter space, but not really a problem. Enjoyed sitting on the balcony off of our room. There was a small fridge, but most importantly, lots of shelves for storage. We walked to the WalMart and stocked up on snacks and drinks. In the end, the ABC stores (which are everywhere) had decent prices.

The staff was wonderful! We spent the most time talking with and receiving help from the bell staff. Eddie, Edward, and Jeff were great! Housekeepers were very friendly and did a nice job each day. My favorite interaction was with our housekeeper who came to clean our room while we were still there. She jokingly ordered us to the beach. The front desk staff was great as well.

I am pleased that we booked with the Alana Waikiki hotel instead of the Hilton Hawaiian Village. We were close enough to walk to the shops and beach without too much trouble. The only drawback was that the Hawaiian Village pool was pretty nice. I would have enjoyed that. However, I went to the beach instead, which was great.

We enjoyed our stay and will be back!

Room Tip: Rooms on higher floors have better mountain views. Best hotel for the value near the Convention Cent...
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  • Stayed February 2013, traveled as a couple
    • Value
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Helpful?
Thank Chelle4463
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlanaGuestServices, Manager at DoubleTree by Hilton Alana - Waikiki Beach, responded to this review, March 11, 2013
Aloha Chelle4463,

Mahalo for staying with us and for your candid review of your stay. We're so glad to hear that you had a great time here and even enjoyed some friendly interaction with our team members. We will absolutely look forward to welcoming you back to our property during your next travels to Oahu.

Mahalo,
The Doubletree by Hilton Alana Ohana
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
85 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed February 9, 2013

so happy to have been assigned as room as soon as i arrived - really needed to sleep after a long trans-pacific flight. appreciated the proximity to the convention centre and the relatively small scale of the hotel as it provided a calmer experience than either the hilton hawaiian village or the embassy suites. the staff were also friendly and efficient - good to see familiar faces everyday. a few downsides : the windows are not double glazed and was woken up by the wailing of sirens from emergency services (no idea why they have to be so noisy in the middle of the night), plus the breakfast selection did not vary much

  • Stayed February 2013, traveled on business
    • Value
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Helpful?
Thank ChubbyHubby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlanaGuestServices, Manager at DoubleTree by Hilton Alana - Waikiki Beach, responded to this review, March 11, 2013
Aloha ChubbyHubby,

Thank you for your candid review of your stay, as well as for choosing to stay with us. We're happy to hear you were able to get well rested after a long flight to Honolulu. We wish we could control the noise level of the city, but we're glad to know that you had a pleasant stay regardless.

Mahalo,
The Doubletree by Hilton Alana Ohana
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Queensland, Australia
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed February 6, 2013

The staff, room and location were all commendable. We were able to check in very early after a long international haul. Whilst not right on the beach, being a little bit away from the hustle bustle of the main, noisy Waikiki area, was good. We could still walk to the main shopping area and beach. The room was clean, nicely rennovated and the bed extremely comfortable. We were not up too high and there was no great view but for a short stay, this motel proved good value for money compared to more overpriced motels/hotels in the hub of it all.

  • Stayed January 2013, traveled with family
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Helpful?
Thank SmileyTrax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlanaGuestServices, Manager at DoubleTree by Hilton Alana - Waikiki Beach, responded to this review, February 22, 2013
Aloha SmileyTrax,

We hope you enjoyed your trip to Hawaii! Thank you for taking the time to write about your stay and we're happy to hear that you enjoyed it. We hope to have to back with us the next time you're back in town.

Mahalo,
The Doubletree by Hilton Alana Ohana
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles
Level Contributor
169 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed February 3, 2013

This hotel was recently updated, and the renovations are very nice! The rooms are now nicely decorated, and the bathroom has been re-vamped to include a nice handheld shower head. The rooms are a little small, but clean, and comfortable. The staff was very helpful and friendly, and the location of this hotel is just perfect to get in and out of Waikiki. We rented a car, and their porters were always really courteous! Probably the only downside was the $30 cost per night to park the car. I always love to come back to this hotel, because it is so close to Ala Moana and easy to travel to and from this location, (and the warm cookie they offer at check-in)! Would highly recommend for a nice stay.

Room Tip: Select a room higher up in the building and towards the mountain side. The rooms are a little coole...
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  • Stayed January 2013, traveled with family
    • Value
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    • Cleanliness
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Helpful?
3 Thank winenutt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlanaGuestServices, Manager at DoubleTree by Hilton Alana - Waikiki Beach, responded to this review, February 22, 2013
Aloha and Mahalo winenutt!

We're so glad to hear your compliments to our property and our staff members. We look forward to welcoming you back with a warm and delicious Doubletree by Hilton chocolate chip cookie the next time you come back!

Mahalo,
The Doubletree by Hilton Alana Ohana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Alana - Waikiki Beach

Property: DoubleTree by Hilton Alana - Waikiki Beach
Address: 1956 Ala Moana Blvd, Honolulu, Oahu, HI 96815-1897
Phone Number:
Location: United States > Hawaii > Oahu > Honolulu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Business Hotel in Honolulu
#38 Family Hotel in Honolulu
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Alana - Waikiki Beach 3.5*
Number of rooms: 317
Official Description (provided by the hotel):
Doubletree by Hilton Alana - Waikiki Beach is a newly renovated chic boutique hotel located at the entrance to Waikiki in Honolulu, HI. The hotel is within a short walk of the beach, shopping and dining and one of the closest hotels to Hawaii Convention Center and Ala Moana Shopping Center. After a multi-million dollar redesign rooms now feature the Sweet Dreams by Doubletree sleep experience, bathrooms offering walk-in glass showers with oversized "rain" showerheads, large state-of-the-art high definition flat screen televisions with side panels for easy laptop connectivity, comfortable ergonomic workstations for our business travelers, and multiple outlets for electronic devices. Both wired and wireless high speed internet is available in all rooms for a charge and complimentary wireless high speed internet is available in the lobby area. During your stay you can also enjoy complimentary in-room coffee makers with coffee service, complimentary safe and movies on demand. Bedding offered is either one king bed or two queen-sized beds and all rooms have a lanai (balcony) and either city/mountain or ocean views. ... more   less 
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Also Known As:
Doubletree Honolulu
DoubleTree By Hilton Alana - Waikiki Beach Hawaii/Honolulu

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